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Mercure Melbourne Caroline Springs

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Mercure Melbourne Caroline Springs
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298 Reviews from our TripAdvisor Community

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Showing 295: English reviews
Canberra, Australia
Reviewed 27 August 2015

This is a great hotel, I love the ample free parking, the rooms are elevated and quiet, there is a good sized balcony with a nice outdoor setting and the room feels very cozy when you enter. included with the room are good quality toiletries (it is a Mecure) and forgotten items like a toothbrush can be requested, in the...

1Thank John S
Victoria, Australia
Reviewed 26 August 2015

We had been placed at mecure caroline springs for 1 week due to some work being done to our home. We found it to be very clean welcoming, staff very helpful and rooms modern relaxing with lovely balconies and outdoor settings, we enjoyed some meals there and breakfast and many great coffees while enjoying a view of the lake.

Thank GlendaDCrowley
Adelaide, Australia
Reviewed 24 August 2015

Review collected in partnership with Accorhotels.com
Thank rodc49
Perth, Australia
Reviewed 19 August 2015

I stay here when I am travelling to Melbourne on business close to Deer Park Industrial estate this hotel is clean comfortable an close to a shopping complex for those who like to get out for a meal or just a wander around

Thank Mummasparkle
Sydney, Australia
Reviewed 12 August 2015

Not wanting to stay in the city and commute out west every day, i was told about the Mercure in Caroline Springs as an alternate place to stay. What a perfect find! The hotel is not that old, and the rooms are ultra modern and clean with ample floor space. The bed was comfortable and shower water pressure was perfect....

Thank unique14u2c
Geelong, Australia
Reviewed 8 August 2015

Review collected in partnership with Accorhotels.com
Thank Susan D
Greater Wellington, New Zealand
Reviewed 1 August 2015

I stay here a lot because I am over that way on business regularly. It is well located and is not as expensive as Melbourne central - plus you can park! I keep going back because there are some exceptional staff. They have rescued me when things have gone wrong (Tony), been friends when you are missing family (Maryanne) and...

1Thank Claire J
Reviewed 31 July 2015

Reception and room staff very pleasant and effective. Hotel new and clean and maintained well. Very dissatisfied with being confronted and ogled by security staff. Bed very cheap and uncomfortable. Tv very cheap and small. Restaurant staff very competent but perhaps a bit uppity. Disappointed when compared to my stay at Mecure Parramatta and at Atura Dandenong and Blacktown.

Thank Fritzmacgritz
Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Fritzmacgritz, Thanks very much for taking the time to write your review in regards to your recent stay with us. I am very happy to read that our Reception staff delivered the service that we pride ourselves on. In regards to your comments in regards to the Security Staff, our General Manager Tony Wilson and myself will be speaking...

Reviewed 18 July 2015 via mobile

Stayed here for one night .. Beautiful room, very clean.. Would definitely stay here again!! 😀 Shops are close, views are great !! Caroline springs is a mini city itself.. West waters hotel/pub connected to the hotel is amazing also, free breakfast!!

1Thank dunche
Tauranga, New Zealand
Reviewed 17 July 2015 via mobile

Stayed here for a week long business trip and enjoyed every second. Compared to other motels and hotels in the area, this is a real step up. Clean, well serviced rooms. Comfy, large bed. Fabulous bathroom. Basically, all you need when you're away from home. Looking forward to staying there again. Top notch!

Thank RachJS

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Melbourne Caroline Springs is located in the award winning WestWaters Hotel & Entertainment Complex. The complex is built around the banks of Lake Caroline, in the western suburb of Caroline Springs. It's a 20 min drive from Tullamarine Airport and 25 km west of the Melbourne CBD. Mercure Melbourne Caroline Springs opened on April 1st 2011 as Grand Mercure and on April 1st 2012 was rebranded. With 58 accommodation rooms all featuring balconies with outdoor furniture, offering views of the surrounding area. This allows access to fresh air and plenty of natural light. Our contemporary rooms feature 'Gold beds' with a range of pillows, duvet and additional blankets for the perfect night's sleep. In room services and facilities include: - Spacious bathrooms with full hair dryer - Flat screen TVs - Tea and Coffee making facilities - Mini Bar - Work desk and chair - High Speed Internet access - In room safe - Iron and iron board - Secure key card access to rooms - Room chargeback when dining at WestWaters. Our Studio Apartments offer kitchenette and full washing facilities. These rooms are ideal for longer stays when on work projects, relocating or for temporary accommodation when you are renovating. Use of our fitness centre and indoor heated pool & spa is included in for your stay. Within the complex, for your dining pleasure is an a la carte Bistro, Cafe and Sports Bar. Each outlet offers a selection of meals and an extensive beverage list. Indoor and outdoor dining areas are available and are heated with outdoor heaters during winter. We offer entertainment for the whole family including children's play area, themed events, and live entertainment on the week-end. Grand Mercure Caroline Springs is the perfect venue for business, leisure, recreation and entertainment. ... more   less 

Additional Information about Mercure Melbourne Caroline Springs

Address: 10 - 20 Lake St, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Region: Australia > Victoria > Greater Melbourne > Caroline Springs
Price Range: $118 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Melbourne Caroline Springs 4*
Number of rooms: 58
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Melbourne Caroline Springs staff and other travellers.
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Questions? Get answers from Mercure Melbourne Caroline Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a lake view”
 of 5 bubbles V8531QImichaelw, 14 Feb 2017 | Read review
“all room on same level... no view from the room I had but great anyway”
 of 5 bubbles mia74_11, 13 Feb 2017 | Read review
“The only thing I would suggest is to ask for lake view.”
 of 5 bubbles 148trishac, 7 Nov 2016 | Read review
“Room 305 suffered a lot of a/c noise, rooms facing NW may have less issues with mosquitos”
 of 5 bubbles 62Teddy, 29 Oct 2016 | Read review
“Lakeview is really nice. Overlooking the City center in the distance, you can see the tall buildings.”
 of 5 bubbles FlemmingR, 22 Oct 2016 | Read review
5 of 5