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Hotel Saratz

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Hotel Saratz
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483 Reviews from our TripAdvisor Community

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Showing 92: English reviews
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Zurich, Switzerland
Reviewed 1 week ago

Good hotel, excellent restaurant food and service. Reception ok. Room for improvement vs similarly priced hotels. Where was the manager (over 3 nights, did not see manager once to say hello. Very unusual from what we experienced elsewhere). Good hotel, can do better with small touches.

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1Thank celerina705
Dübendorf
Reviewed 3 weeks ago

Very nice welcome and Overall cosy and elegant Ambiente of the Hotel. I very much appreciated that the Hotel director came to welcome me. Great und quite rare! I had booked 3 nights but needed to leave after 2 nights. I sincerely appreciated that the 3rd night was eventually not charged. This Shows style, and this is for me a...

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Thank S8071CPisabellel
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you for your review! We are pleased to read, that you have had a good time at the Saratz. The Hotel has been in business since 1865 and we are all very glad to receive always advice to make our service even better. So if you have a good idea or an improvement for us, please do not hesitate...

Reviewed 8 January 2017

We stayed just one night here but will be returning for sure. A spontaneous decision to drive to St. Moritz for two days skiing meant finding a hotel. Trip Advisor helped again and we found Hotel Saratz. This is a top class hotel with service to match. We stayed in the old part of the hotel in a superior room...

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Thank Stephen C
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you very much for your review! We are very glad to read that you have had a wonderful stay at the Saratz. A highly motivated team of 75 employees are giving every day their best performance to satisfy the needs of our guests. The compliments we receive are motivating us even more to improve our services and make a...

Zurich, Switzerland
Reviewed 7 December 2016

This is a lovely hotel! The location and staff made it a memorable stay for us. Our room was in the older section of the hotel, by request. A wonderful room with a bathroom to die for! Fabulous tub! The rooms in the newer section are lovely and have a bit more view through a large sliding glass door. We...

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Thank Bill S
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you very much for your review! We are very glad to read that you have had a wonderful stay at the Saratz. A highly motivated team of 75 employees are giving every day their best performance to satisfy the needs of our guests. The compliments we receive are motivating us even more to improve our services and make a...

Zurich, Switzerland
Reviewed 6 November 2016

We had an amazing time (as usual) at Hotel Saratz – our kids love the place and so do we; Excellent staff and facilities, great local food and a style that makes you feel at home, again and again. We decided on Friday afternoon that we wanted a weekend away from Zürich, and immediately thought of the hotel Saratz. We will...

Review collected in partnership with this hotel
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Thank sahar_eric
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you very much for your review! We are very glad to read that you have had a wonderful stay at the Saratz. A highly motivated team of 75 employees are giving every day their best performance to satisfy the needs of our guests. The compliments we receive are motivating us even more to improve our services and make a...

St. Moritz, Switzerland
Reviewed 2 November 2016

I have seen many Hotels in my life travelling all around the world. I can say with confidence that the Saratz in Pontresina is for sure a magic one. Built in 1865 at the heart of the Pontresina, former Art Nouveau and Belle Époque elements has been respected thanks to award-winning reconstruction. This establishment surrounded by own hotel park with...

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1Thank Walter L
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you very much for your review! We are very glad to read that you have had a wonderful stay at the Saratz. A highly motivated team of 75 employees are giving every day their best performance to satisfy the needs of our guests. The compliments we receive are motivating us even more to improve our services and make a...

Jona
Reviewed 31 October 2016

Spa is overcrowded, understaffed and far to little - public one in Pontresina is much better. Service is only average, you need to ask to often (e.g. there is no yogurt, no eggs etc.). Foods and service is as average too - e.g. our lunch pack order got under ... Saratz lives from its history and location.

Review collected in partnership with this hotel
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Thank slhs911
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you for your review! We are pleased to read, that you have had a good time at the Saratz. Thank you for your comments regarding the breakfast buffet. Especially we would like to apologize that you had to wait for the dishes to be refilled. According to our staff at the front desk you have received your lunch bag...

Reviewed 18 October 2016 via mobile

Very nice hotel in the mountans. Luxuary There is a old part of the hotel Jugendstile Kind of vintage hotel from 1920 style and a modern part ! Beautifull ! All facilities are there ! Easy axcess to walking, kabel cars, mountens , St Morits, beautifull Swiss villages en sights ! Good food . Had a Great massage ! Beautifull...

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Thank Beat B
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you very much for your review! We are very glad to read that you have had a wonderful stay at the Saratz. A highly motivated team of 75 employees are giving every day their best performance to satisfy the needs of our guests. The compliments we receive are motivating us even more to improve our services and make a...

Reviewed 13 September 2016 via mobile

This is one of the best hotels in the village with a perfect vieuw And friendly service ,on the terras you can have a Nice lunch with a vieuw on the Hill this villages just a picture take the Berliner expres ! To Sankt Morrits.

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Thank Jos K
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you very much for your review! We are very glad to read that you have had a wonderful stay at the Saratz. A highly motivated team of 75 employees are giving every day their best performance to satisfy the needs of our guests. The compliments we receive are motivating us even more to improve our services and make a...

Zurich, Switzerland
Reviewed 9 September 2016

we stayed with a little baby (under 6 months) in this hotel. They have a nice baby package with baby phone, baby bed and so on. in the restaurants they made everything as comfortable as possible with the baby. one evening we decided to dine in our room which comes without an extra price. half board is 4 courses and...

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Thank gourmetdocs
SaratzHotel, Geschäftsführer at Hotel Saratz, responded to this review

Thank you for your review! We are pleased to read, that you have had a good time at the Saratz. The Hotel has been in business since 1865 and we are all very glad to receive always advice to make our service even better. So if you have a good idea or an improvement for us, please do not hesitate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Situated in the centre of Pontresina and at the heart of the holiday region Engadine St. Moritz, Hotel Saratz is elegant yet cosy, contemporary yet charming - and its blend of old and new exudes one thing above all: atmosphere. The modern way of living merges with the Engadine hotel tradition, grandeur with design and nature with architecture. True values for a holiday adventure in a magnificent setting. According to the latest rating of the "SonntagsZeitung" of 31 May 2015, Hotel Saratz has been ranked the 7th best family hotel in Switzerland. ... more   less 

Additional Information about Hotel Saratz

Address: Via da la Staziun 2 | 7504, Pontresina 7504, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Pontresina
Price Range: $364 - $704 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Saratz 4.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com and Hotel.de so you can book your Hotel Saratz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Saratz Hotel Pontresina
Hotel Style:
#1 Green Hotel in Pontresina
#2 Luxury Hotel in Pontresina
#2 Family Hotel in Pontresina
#2 Ski-In / Ski-Out Hotel in Pontresina
#2 Spa Hotel in Pontresina
#5 Romantic Hotel in Pontresina
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Questions & Answers

Questions? Get answers from Hotel Saratz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher room facing the mountain would be good for longer stays”
 of 5 bubbles StephenC545, 8 Jan 2017 | Read review
“Pick a room on the view side to the valley.”
 of 5 bubbles BillS829, 7 Dec 2016 | Read review
“All Rooms are great”
 of 5 bubbles 274antonm, 4 Aug 2016 | Read review
“I like the Roseg glacier view rooms at the Ela Tuff part”
 of 5 bubbles n_wiedenhof, 7 Jul 2016 | Read review
“For family book a junior suite.”
 of 5 bubbles 210ingak, 30 Jun 2016 | Read review
5 of 5