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Macdonald Houstoun House

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1,367 Reviews from our TripAdvisor Community

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Showing 1,350: English reviews
Shetland
Reviewed 24 July 2016

The stay was pleasant enough but was nothing out of the ordinary. I take several spa breaks over the year and this hotel is in the 25 to 50 percentile. The restaurant was very cosy and informal with its different rooms and whilst the food was good it was not first class.

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Helpful?
Thank 187eileenm
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Elleen Thank you for taking the time to post a review. I am please you had such an enjoyable visit and that you made the most of our facilities. I am sorry we came a bit shy of your expectations on this occasion. Rest assured I will share with my team. We look forward to welcoming you back soon. Kind...

London, United Kingdom
Reviewed 22 July 2016

For the price the rooms were very poor. Lack of towels. Lamps didnt work. noisy with people running up and down stairs all evening. Very dog friendly so that was only good point. Needs updated massively

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1Thank donnahZ7895KG
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Dear Donna, Thank you for taking the time to post a review. I am sorry you had a disappointing visit and that we fell short of our usual high standards on this occasion. Rest assured I will review with my team. I hope this will not deter you from visiting the hotel again and please do not hesitate to contact...

Lancaster
Reviewed 21 July 2016

Mother of groom Mr Simon Herbert Room small, filthy i.e. dusty, lampshades stained, carpet dirty, mattress filthy, bed not made properly, tiles missing/cracked in bathroom, loo handle loose, far away from wedding party

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Helpful?
2Thank 133juneg
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Thank you for taking the time to post a review. I am sorry your were disappointed with your room and there are no excuse for the below par issues you experienced in your room. Please accept my most sincere apologies and I will ensure my team resolve this very quickly. We all kept our fingers crossed for the weather as...

Salisbury, United Kingdom
Reviewed 18 July 2016 via mobile

We stayed here for one night briefly after flying into the airport late. It was a beautiful hotel and I wish we could have stayed longer. Breakfast was beautiful and the staff very helpful. Our room was also upgraded on arrival which is always a bonus. The only down point was we could hear the TV next door very loudly...

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Thank bowsera
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Dear Valued Guest, I am delighted to read you had a first class stay with us! Thank you for taking the time to review our hotel and rest assured I will share with my hard working team! We hope you will come back and visit us soon! Warm regards,

Dublin, Ireland
Reviewed 18 July 2016

Stayed in Macdonal Houston House in June 2016 whilst in Broxburn for a family event. Knew about hotel and selected it as it was close to family. Check in was pleasant and we were given a room in a new annex of the property, and were pleasantly surprised at how modernly decorated and large it was, considering the age of...

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Thank ronanm811
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Dear Ronan, I am delighted to read you had a most pleasant stay with us! Thank you for taking the time to review our hotel. We hope you will come back and visit us soon! Warm regards,

Cupar, United Kingdom
Reviewed 18 July 2016

Lovely hotel and even though hotel very busy our spa retreat weekend felt comfortable and relaxed Do remember to use your ten pound room credit as we forgot to and weren't reminded .. But food is lovely and service good.

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1Thank Anne S
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Dear Ann, I am delighted to read you had a first class stay with us! I would like to reassure you that if you charged anything to you room, beverage, food or spa, the £10 credit will have automatically been subtracted from your bill. Thank you for taking the time to review our hotel. We hope you will come back...

Liverpool, United Kingdom
Reviewed 17 July 2016

Stayed here for 2 nights for my son's passing out from Tulliallan. We booked 3 classic rooms that were clean, roomy and well equipped. Staff were very friendly and helpful. The hotel is set in lovely grounds, but not off the beaten track excellent for travelling around the area. The only negative side is the drinks were expensive £16.00 for...

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Helpful?
Thank sally861
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Dear Sally, I am delighted to read you had a most enjoyable visit with us! Congratulation on your son's achievement. Thank you for taking the time to review our hotel and rest assured I will share with my hard working team! We hope you will come back and visit us soon! Warm regards,

Stranraer, United Kingdom
Reviewed 17 July 2016

We went here for a friends wedding it's a lovely hotel during photos we had to stand In the foyer which wasn't the best our room was ok my friend however didn't have a working toilet ! Breakfast could have been served on hot plates so breakfast was cold. The wedding However was first class so didn't spoil it

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Thank Heather F
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Dear Heather, Thank you for taking the time to post a review. I am delighted you had such an enjoyable wedding visit and that you found the hotel spotless and the service friendly and efficient. Rest assured I will share with my team. We look forward to welcoming you back soon. Kind regards

Aberdeen, United Kingdom
Reviewed 17 July 2016

Comfortable stay at Houston House hotel although the room was cold and we eventually got the electric heating to work. We ate in the bar and the food was excellent, although I thought the portion size of the cottage pie was rather small. The smoked salmon starter was excellent as was the sticky toffee pudding.

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Helpful?
Thank John D
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Thank you for taking the time to post a review. I am delighted you had such a comfortable visit and that you found the food excellent. Rest assured I will share your feedback with my team. We look forward to welcoming you back soon. Kind regards

Ashtead
Reviewed 17 July 2016

Wheel chair user could not assess the dinning room or bathroom in room, had to use disabled toilet down corridor, difficult when there are weddings on and having to get dressed if using at night. Staff did not seem to be to willing to resolve this

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Thank 843glennc
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Thank you for taking the time to post a review. I am sorry you had a disappointing visit and that we fell short of our usual high standards on this occasion. We keep updating our website to best inform our services and accessibility. I hope this will not deter you from visiting the hotel again and please do not hesitate...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Situated in a secluded spot near Livingston just west of Edinburgh, and set in 22 acres of beautiful woodlands, Macdonald Houstoun House is the perfect country hotel and retreat. Once visited by Mary Queen of Scots, the historic building has the classic grace of a 16th century Tower House. Inside, 70 rooms blend luxury and character, with a unique feature bedroom in the Tower For food-lovers, the Jeremy Wares at Houstoun House restaurant has two AA Rosettes for excellent local ingredients, expertly cooked in season. In the cellar, the cosy Vaulted Bar is the perfect spot for a drink or afternoon tea. Our Leisure Club and Spa have ample scope for working off the calories and a host of rejuvenating treatments. ... more   less 

Additional Information about Macdonald Houstoun House

Address: West Lothian, Uphall EH52 6JS, Scotland
Region: United Kingdom > Scotland > West Lothian > Uphall
Price Range: $112 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Houstoun House 4*
Number of rooms: 70
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Also Known As:
Macdonald Houstoun House Hotel Livingston
Macdonald Houstoun Hotel
Macdonald Houstoun Livingston
Houston House Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Houstoun House staff and other travellers.
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Questions? Get answers from Macdonald Houstoun House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the tower are gorgeous.”
 of 5 bubbles alison186565, 5 Dec 2016 | Read review
“All rooms are good!”
 of 5 bubbles trevorc933, 4 Dec 2016 | Read review
“Do not stay in rooms around the number 55 if you want a long lie”
 of 5 bubbles 98shonac, 25 Nov 2016 | Read review
“The bed was comfy”
 of 5 bubbles 859katrinam, 14 Nov 2016 | Read review
“Room very quiet”
 of 5 bubbles Alanbaird10, 27 Oct 2016 | Read review
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