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Madeline Hotel & Residences, Auberge Resorts Collection

878 reviews
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Traveller (213)
Room & Suite (109)
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Overview
  • Excellent78%
  • Very good17%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“ski valet”(100 reviews)
“m club”(14 reviews)
“ice rink”(16 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
All hotel details
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Reviews (878)Write a Review
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All reviewsski valetm clubice rinkbeautiful hotelfree gondolaking roomtop notchoutdoor poolsoaking tubcookiesski resortfire pitthe location is perfecthigh endcould not have been moreeasy accessfour seasons
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1 - 5 of 872 reviews
Reviewed 5 days ago

They are big on this free special water they provide in your room. They are old dirty nasty bottles with old lipstick on them. They don't even wash the bottles. Called room service twice. Both times out of food. Excuse for all bad things was...More

Review collected in partnership with this hotel
1  Thank Slater E
Response from Kim H, Manager at Madeline Hotel & Residences, Auberge Resorts CollectionResponded 3 days ago

Hello, Thank you for your feedback regarding your recent stay. We strive to improve our services and cleanliness is a very important part of our housekeeping standards. In our efforts to be green, we use filtered water in reusable bottles that are placed bedside every...More

Hotel's Favourite
Reviewed 30 October 2017

If you love being pampered in a palace this is for you! Pristine mountains, plentiful wildlife, cozy fires, excellent restaurants. My favorite was relaxing in the hot tub on top of the hotel and looking at the snow topped mountains around me. I also loved...More

Thank SeasonalSeating
Response from MadelineHotel-GM, General Manager at Madeline Hotel & Residences, Auberge Resorts CollectionResponded 31 October 2017

Thank you so much SeasonalSeating for taking time out to share your Madeline experience, and for the kind words. We are delighted that we were able to pamper you and anticipate your needs and exceed your expectations. We look forward to your return, until then,...More

Reviewed 1 week ago via mobile

Not sure how I got a suite but got a lovely suite at the Madeline hotel- if able I would suggest requesting a “residence” which is an absolutely spacious lovely living area with kitchens, large living space, expansive bathroom, and comfortable bedroom that afford tons...More

1  Thank Christina C
Response from Kim H, Manager at Madeline Hotel & Residences, Auberge Resorts CollectionResponded 1 week ago

Greetings, Thank you so much for your kind feedback regarding our lovely residences at Madeline! We offer One to Four Bedroom Residences in addition to our hotel rooms, so plenty of options for everyone and lots of space to relax after a day of skiing....More

Reviewed 2 weeks ago

This is the second time I have stayed here. Generally speaking it is a very nice hotel. Telluride is beautiful. The hotel has nice rooms and great staff. However, there are a few details that really make this hotel challenging. I came with a group...More

3  Thank austinboy
Response from Kim H, Manager at Madeline Hotel & Residences, Auberge Resorts CollectionResponded 1 week ago

Hello, Thank you for your feedback. We apologize for the heating issues you experienced in your guest room. Our onsite engineers are available to help if this becomes an issue so we are sorry that you had a less than stellar night of sleep. And...More

Reviewed 2 weeks ago

Overall, Madeline good to very good, depending on what your rate is. Location great. Public areas nice (although too many nicknacks). Room "ok". We felt housekeeping staff wonderful...attentive, friendly and responsive. On the other hand some shortcomings, or at least, what we observed. 1. In...More

4  Thank catherine w
Response from Kim H, Manager at Madeline Hotel & Residences, Auberge Resorts CollectionResponded 2 weeks ago

Hello, Thank you for your feedback regarding your most recent stay at Madeline. We agree with your comments that our housekeeping staff is 'wonderful, attentive, friendly & responsive'. They are a hardworking team! We do have plans for a future refresh of the property and...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Room Service
Hotel Amenities
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Golf Course
Outdoor pool
Details
Price range
US$272 - US$1,371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mountain Village
#1 Business Hotel in Mountain Village
#1 Ski-In / Ski-Out Hotel in Mountain Village
#2 Family Hotel in Mountain Village
#3 Green Hotel in Mountain Village
#3 Romantic Hotel in Mountain Village
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
US$272 - US$1,371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mountain Village
#1 Business Hotel in Mountain Village
#1 Ski-In / Ski-Out Hotel in Mountain Village
#2 Family Hotel in Mountain Village
#3 Green Hotel in Mountain Village
#3 Romantic Hotel in Mountain Village
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
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Traveller (213)
Room & Suite (109)
Dining (22)
Pool & Beach (14)
Family and Play Areas (6)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
chesspawn66
30 August 2016|
AnswerShow all 7 answers
Response from Steven B | Reviewed this property |
Valet but I think you can also park on your own in the underground parking.
1
Vote
chrish92016
10 August 2016|
AnswerShow all 3 answers
Response from Claudia M | Reviewed this property |
Yes.
0
Votes
DMC427
27 June 2016|
Answer
Response from GM-TheDonCeSar | Property representative |
We are a dog friendly hotel, with a $25 nightly pet cleaning fee, maximum $100.
0
Votes
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Room Tips
"Rooms off square are quieter"
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"Very nice place. We will bring our family back."
Read review
"Had a tough time sleeping but that was an altitude-adjustment issue - not specific to the hotel."
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"My only suggestion is to get ice machines on the floors. I understand that you are a full service facility..."
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