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The Lodge at Big Bear Lake, a Holiday Inn Resort

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The Lodge at Big Bear Lake, a Holiday Inn Resort
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510 Reviews from our TripAdvisor Community

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Showing 497: English reviews
Santa Monica
Reviewed 6 February 2010

Comfortable, well run place. Well located in the village at Big Bear lake. Would have liked a bigger TV screen, and would have liked the jacuzzi to be a few degrees hotter (perhaps it should be covered when not in use and there's all that snow around). But basically, a good place to stay and a fair value.

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Helpful?
1Thank smgradman
Palm Desert
Reviewed 3 February 2010

Upon entering the lobby, I had to wait 15 minutes before I was even acknowledged. The front desk was understaffed. Dirty dishes, and other debris lined the corridors and some was not removed the entire length of my stay. After skiing, I went down to use the jacuzzi which had been out of order for several days, and was basically...

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Helpful?
1Thank likestocooktoo
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear likestocooktoo: Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. We apologize for any inconveniences that you experienced with the corridor’s in the hotel, the Jacuzzi being out of order, the bed linens and not receiving the attention from the Front Desk that you deserve. Through these reviews...

south bay, CA
Reviewed 2 February 2010

Sadly our trip was cut short by my son's pneumonia... gladly the front desk staff was nice enough to reimburse us for the unused night and lift tickets. I would definitely go back!

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Helpful?
2Thank mojowest
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Mojowest: We were delighted to hear that you had a wonderful stay with us at the Northwoods Resort. We are sorry to hear about your son’s pneumonia and we all hope that he has recovered. We look forward to seeing you on your next trip to Big Bear Lake. Sincerely, Shari Hurley

California
Reviewed 1 February 2010

This hotel is way too expensive for what they advertise. The rooms are old and smelly inside. There's never anyone at the front desk to help you. Our fireplace in our room didn't work and when we asked to have it fixed nobody came. We had to call 3 times to finally get someone to fix the fireplace that had...

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Helpful?
1Thank caligirl7781
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear caligirl7781; Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. Our goal is to satisfy every guest. We apologize for the pilot being out on your fireplace, your room not being cleaned and the room service trays not being picked up all in a timely manner. The Jacuzzi...

California
Reviewed 31 January 2010

We stayed here right after the BIG SNOWFALL that hit Big Bear. I think they may have raised the price for the great ski conditions. We paid $229/nt for 2 adults & 1 child. The room was clean and decorated like a log cabin. Best Western is less expensive and includes continental breakfast and gives a Military discount. This hotel...

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Helpful?
1Thank mobiljarhead
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Mobiljarhead, We read your review and are very happy to know you enjoyed your time at the Northwoods Resort. Our rates stay competitive with all other hotels, resorts and lodges on the mountain. We do offer a discount for Military Personnel. We do not offer DVD’s in our Standard Rooms, however we do offer them in our Suites. We...

California
Reviewed 30 January 2010

We almost always stay at Northwoods Resort for the convience of eateries and shops, as well as the clean comfortable rooms. They do show some wear and tear, such as carpeting and comforters that really should be repaired or replaced one of these days. The pool and jacuzzi were nice and warm. Everyone was courteous, warm and friendly. An extra...

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Helpful?
1Thank Momofboyz
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Momofboyz: We were delighted to hear that you had a wonderful stay with us at the Northwoods Resort. It was nice to hear the staff provided you with excellent service. They work exceptionally hard to provide a high standard of service. We are extremely pleased that you enjoy the location of the resort, the pool and the spa. We...

Southern California
Reviewed 29 January 2010

My family and I went Big Bear for a Thursday to Friday stay. We had plans to come a day earlier but cancelled that part due to weather. In all cases the reservationist may the process easy, clearly stated what we were changing and the "modified" total of the reservations. The reception when we arrived was easy and quick, we...

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Helpful?
Thank rv10flyer
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear rv10flyer: We read your review and are extremely pleased to know you enjoyed your time at the Northwoods Resort. It is nice to hear that the process of making and changing your reservation was easy. We had a lot of changes due to the extreme weather conditions and wanted to make them as easy as possible for our guests.Thank...

canyon lake ca
Reviewed 25 January 2010

biggest snow in 3 Decades at Big Bear Mountain and we thoroughly enjoyed being at Northwoods Resort in the heart of the Village. Comfortable and charming rooms. Girls loved the large bathroms and fireplace in front of the TV! Dad loved the sports bar, weight room and jacuzzi! Definately coming back.

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Helpful?
Thank canyonlakejba
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Canyonlakejba: It is nice to hear that you had a wonderful stay with us at the Northwoods Resort. It was nice to hear the staff provided you with excellent service. They work exceptionally hard to provide a high standard of service. It was quite the snow storm. We are happy to hear that you enjoyed the amenities of the...

California
Reviewed 22 January 2010

This hotel was ok. Beds are uncomfortable and service is fair. Nice location though. The restaurant was not so good..service was just ok. But the area was very nice and the price was good. I would let a friend know that this hotel is ok for the area. Get a room with a balcony for air and a fireplace.

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Helpful?
1Thank cisner
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear cisner: Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. We apologize that you did not find your bed to be comfortable ant that the service was just ok. Through these reviews online and our guest comment cards we are making strides to provide our guests with the...

woodland hills
Reviewed 17 January 2010

our stay was good. the 2 rooms were clean although the hallway was a bit musty smelling. room service and the food was good. location is great and there was plenty of free parking. overall it was better than i expected for the price

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Helpful?
1Thank sr3ent
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear davey59, We read your review and are very happy to know you enjoyed your time at the Northwoods Resort. We are pleased that the rooms were clean and you enjoyed the food and room service. Thank you for your wonderful comments about the resort. We hope to see you again very soon for your next stay in Big Bear...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Year round resort offering a variety of activities (from skiing to mountain biking); amenities include an outdoor heated pool, arcade, sauna and spa. ... more   less 

Additional Information about The Lodge at Big Bear Lake, a Holiday Inn Resort

Address: 40650 Village Dr, Big Bear Lake, CA 92315 (Formerly Northwoods Resort)
Region: United States > California > Big Bear Region > Big Bear Lake
Price Range: $150 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Lodge at Big Bear Lake, a Holiday Inn Resort 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Northwoods Resort Big Bear Lake
Northwoods Hotel Big Bear Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and other travellers.
8 questions
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SoCal
4 months ago
6 months ago
Newport Beach, California
8 months ago

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Questions? Get answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lake front”
 of 5 bubbles superdave956, 14 Jan 2017 | Read review
“Get one near an elevator”
 of 5 bubbles magicmard, 9 Jan 2017 | Read review
“Room 216 has a balcony, and great view of the pool”
 of 5 bubbles IanHonestReviewer, 16 Dec 2016 | Read review
“Definitely not the first floor or the trash can view”
 of 5 bubbles WeL0ve2Travel007, 29 Nov 2016 | Read review
“they have balcony rooms,and fireplace rooms”
 of 5 bubbles krcSantaClarita, 27 Oct 2016 | Read review
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