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Rydges Bankstown

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264 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Newcastle, Australia
Reviewed 4 April 2015

Great business for an overnight stay. Quick checkin and checkout, great food at the restuarant , clean/ tidy room. No traffic noise from the road. Would recommend to business travellers who have offices close by.

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Helpful?
Thank Kali C
ManagerWorldSquare, General Manager at Rydges Bankstown, responded to this review

Hi Harley C Its great to hear that we met your expectations and thank you for your recommendation and taking the time to give me your feedback. Regards Ali Ulus

Brisbane, Australia
Reviewed 23 March 2015

I have stayed at this hotel a few times now and it is always lovely. The rooms and beds are comfortable and the staff are very friendly and helpful. We did have a fire evacuation this trip in the early hours of the morning but this would not deter me staying in the future.

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Helpful?
Thank Lynette S
ManagerWorldSquare, General Manager at Rydges Bankstown, responded to this review

Dear Lynette S It is good to know that you had a great weekend. I am also pleased that our friendly staff and comfortable rooms made your stay more enjoyable. Thank you for your feedback and I hope we will have the pleasure of welcoming you back again soon for another restful and memorable stay. Regards Ali Ulus

Perth, Australia
Reviewed 21 March 2015

- Room service food/delivery the saving feature - Room kept clean - Eerie smell in all hotel corridors - Loud taps in shower/bath, could hear them through wall as other guests showered - Hume Hwy/McDonalds car noise very disruptive - Hume Hwy is like a drag racing strip - Bed far too soft - Slept poorly due to other guests...

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Helpful?
2Thank Sara L
ManagerWorldSquare, General Manager at Rydges Bankstown, responded to this review

Dear Sara L, Thank you for taking the time to give me your feedback. Although some of the issues such as noise from the Hume, guests smoking in rooms and slamming doors are out of control there valid points made that we can and have attended to. Over the past few months we have been upgrading rooms, carpet cleaning etc...

Brisbane, Australia
Reviewed 16 March 2015

The room was dated and old, the bathroom looked like it was from the 80's and the tiles on the shower wall are cracking and need a good clean and re grouting. Carpets were stained and you could see the tint in the windows coming off. The smoking area by the pool was dirty and a cup sat on the...

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Helpful?
4Thank Amanda M
ManagerWorldSquare, Manager at Rydges Bankstown, responded to this review

Dear Amanda M, This certainly is not the standard of service we want our guests to experience, please accept my sincere apologies. Although there has been many improvements to the product since your visit there is no excuse for the type of service from our staff. I will once again make a point to discuss your feedback with the department...

New South Wales, Australia
Reviewed 16 March 2015

Was here for business only and luckily was paid by work. Room was noisy, could hear pipes of adjoining rooms when showering, banging pipes. Had breakfast only once and was cold. On a plus, room service meals were really nice. Room cleaned daily to ok standard. Baths a bit old and rusty, wouldn't soak in them. When complained was moved...

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Helpful?
2Thank Heidi032015
ManagerWorldSquare, General Manager at Rydges Bankstown, responded to this review

Dear Heidi 032015, I am sorry to hear that we did not meet your expectation on a couple of matters, please accept my sincere apology for the inconvenience caused to you. Should you wish to stay with us in future please do not hesitate to contact me directly and I will personally ensure that your stay will be enjoyable and...

Reviewed 14 March 2015 via mobile

Pubic hair in bath tub. Iron was black as the depth of space. Blood stains on ironing board. Counter staff were rude, insensitive, patronising. At least my employer was paying the tab... Can't wait for the poor show breakfast...

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Helpful?
5Thank Flyingbanyan
Paultomas, General Manager at Rydges Bankstown, responded to this review

Cleanliness is of the upmost importance so disappointing to read that you found a number of issues. We have slowly been upgrading the Irons and Iron covers so I’m surprised that there was an issue with these as most will be new and all rooms get checked for these issues prior to checking in our guests, I will address with...

Australia
Reviewed 8 March 2015

Had a terrible stay at RYDGES BANKSTOWN/BASS HILL. Was offered nothing, room was smelly, OVERPRICED, and issues with room keys! if we wanted to have sleep before our event, no chance as inconvenienced SEVERAL times due to not being able to enter room with ease. The room smelt, sheets were stained, rip in towel, air conditioner in room had MOULD...

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3Thank QueenItchyFeet
Paultomas, General Manager at Rydges Bankstown, responded to this review

I’m sorry to read that you had a dissatisfied stay with us. The upkeep of our linen is ongoing and checked daily, so will be discussing with the Ex housekeeper to ensure the linen is pristine and necessary checks beginning made. Rarely do we have issues with the key cards but the magnetic strip can demagnetise if stored with other...

Brisbane, Australia
Reviewed 20 February 2015

Stayed 2nights on business and found the room to be well presented and most importantly clean. Called reception for some extra towels at around 9:30 and they were brought up within minutes. Ample parking at no charge and FREE Wi-Fi is great, a must now a days. Had Breakfast on both mornings as I had it prebooked, very busy mornings...

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Helpful?
Thank Giles A
Paultomas, General Manager at Rydges Bankstown, responded to this review

Thanks for taking the time Giles to share your experience on TripAdvisor. I’m pleased reception was helpful and prompt with your request and your interaction with the members of the team was a memorable one for the right reasons. Room rates fluctuate and can go up substantially during high demand periods as you experienced, so it does pay to book...

Auckland Region, New Zealand
Reviewed 19 February 2015

Easy - parking, comfortable bed, free wifi and great breakfast. clean and functional. Easy to get to as a base for business. good for business meetings and join priority guest and get really late check out.

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Helpful?
1Thank Fiona A
Paultomas, General Manager at Rydges Bankstown, responded to this review

Glad to read that Rydges Bankstown ticked all the boxes for you. The ample and FREE parking is certainly a great asset for the Hotel as is the FREE Wi-Fi, a must now days The Priority Guest Programme is a no brainer! Free to join, minimum 10% off accommodation, free drink on arrival, minimum 20% off meals and drinks and...

Cessnock, New South Wales, Australia
Reviewed 2 February 2015

Stayed Sunday night of the Australia day weekend.Hotel not as good as i had remembered from previous stays, bathroom had mould in the grout disgusting chose not to use shower. My visit was to catch up with a friend I hadn't seen in 6 years and have dinner. Called to pre book restaurant, then called again in the week leading...

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Helpful?
Thank Darren Denise C
Paultomas, General Manager at Rydges Bankstown, responded to this review

Darren & Denise, thanks for taking the time to share your experience with us. As mentioned previously we continue to focus on improving our product and part of this process is to ensure our maintenance programme that includes the re-grouting of the bathrooms is ongoing. I have spoken to the maintenance team and we will immediately revisit all bathrooms. The...

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Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Rydges Bankstown

Address: 874 Hume Hwy | NSW, Bass Hill, Bankstown, New South Wales 2197, Australia
Region: Australia > New South Wales > Greater Sydney > Bankstown > Bass Hill
Price Range: $138 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Bankstown 4*
Number of rooms: 120
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Also Known As:
Rydges Bankstown Hotel Bankstown
Rydges Bankstown Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Bankstown staff and other travellers.
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Questions? Get answers from Rydges Bankstown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Before booking with infants, make sure that new cots have been purchased after March 2017”
982michellej, 13 Mar 2017 | Read review
“pool side quieter than hume highway i have been told.”
M3037XEscottm, 24 Feb 2017 | Read review
“Rooms have soundproofed glass so no road noise. Windows open for fresh air”
474suev, 26 Jan 2017 | Read review
“Back rooms best. 4th floor good”
margtierney, 19 Sep 2016 | Read review
“location, retro, '90s”
C9317WAchrish, 18 Sep 2016 | Read review
5 of 5