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Grand Mercure The Hills Lodge

Expedia.comUS$109*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Grand Mercure The Hills Lodge
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490 Reviews from our TripAdvisor Community

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Showing 485: English reviews
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Reviewed 5 days ago NEWvia mobile

We stay in this hotel regularly for work. It really is a home away from home. The staff are brilliant and the food is amazing. We refuse to stay anywhere else when visiting the Sydney office. Keep up the excellent work.

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Helpful?
1Thank Sarah M
Woolloomooloo
Reviewed 2 weeks ago via mobile

Lovely Room. Comfortable Bed if not a tad Firm. Very Clean and quiet. Check In was quick and efficient. Breakfast was Lacklustre and Overpriced. At $29 a head. On checking out. Overall not a bad experience. The Staff were very friendly and helpful.

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1Thank Martin B
Melbourne, Australia
Reviewed 3 weeks ago

A great size place to stay for meetings close by or for conferences onsite. The Restaurant you need to book early as food is fantastic and is generally booked out apparently. No surprises as quality of food was sensational. It isnt a cheap place to stay or eat, but is very good value when you take the quality of both...

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1Thank camm275
Reviewed 3 weeks ago

Fantastic time, staff very friendly, room was very good, food very nice and staff very helpful they made your feel welcome. Yes i will stay at this hotel again and request room 90, very conftable and practical for my needs.

Review collected in partnership with Accorhotels.com
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1Thank robertcQ3341OI
Greater Newcastle, Australia
Reviewed 3 weeks ago via mobile

We were invited to a wedding reception at this venue so we decided to stay the night. We booked into our room early as it was ready before midday as lunch did not start till 12 we ask if we could have a sandwich and coffee the kitchen said of course and a toasted sandwich and coffee was delivered to...

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2Thank MMcC-55
Caves Beach,Australia
Reviewed 4 weeks ago

Our room was of a very high standard ( refurbished superior king) and very spacious and comfortable. My wife`s only complaint was lack of magnifying mirror in bathroom. Shower pressure excellent, a nice bonus that is often lacking. Really good parking..underground secure and outside. A good standard restaurant with good service

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Thank Russ1625
Sydney, Australia
Reviewed 21 April 2017

We were quite disappointed because we specifically booked the place for the heated pool they advertised on their website so the kids could swim in, and did not get it. According to their website and in-room hotel information booklet, it was supposed to be turned on the whole year except winter time. When I asked about it, the hotel staff...

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1Thank hellokimmy2017
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to provide feedback on your recent stay. I sincerely apologise for your disappointing experience. If you could please make contact with me as I would like to investigate these topics further. Our room compendium is correct and we do only shut the pool heater off during winter. Chris who you spoke...

A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 20 April 2017 via mobile

The staff are wonderful and I always feel at home at the Hills Lodge! Highly recommend this property. The hotel is clean and so well maintained. The restaurant has a great menu and ambience. I've stayed there many, many times and I'll always go back.

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1Thank A TripAdvisor Member
Sydney, Australia
Reviewed 18 April 2017

We have stayed at the hotel a few times and it always a pleasure to stay there. The hotel is a boutique Tudor hotel with magnificent grounds The rooms are verysmart with the most comfortable beds. We always find the staff very friendly and helpful. It has that comfortable feeling where you feel very relaxed. We find it is within...

Review collected in partnership with Accorhotels.com
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1Thank 392lynj
Newcastle, Australia
Reviewed 16 April 2017

Had a lovely time over Easter with a group attending the State Softball championships. Excellent accommodation - good sized room, comfortable beds and a sofa to read on. The grounds are immaculate and the pool area great, although the water was too cool for me to jump in but not the kids. The hotel is close to conveniences such as...

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1Thank PBM2010

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: $159 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure The Hills Lodge staff and other travellers.
3 questions
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Questions? Get answers from Grand Mercure The Hills Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a balcony bath for couples or a family room if travelling with children”
becnjo, 2 Nov 2016 | Read review
“We had room 60 which overlooked the swimming pool. At night the pool looked great but no one used the pool while we were there.”
Chriswilltravel_2, 29 Oct 2016 | Read review
“No real views to be had.”
J5513VXemmab, 10 Oct 2016 | Read review
“a view of the gardens on the upper floor”
IanNOWELL, 9 Oct 2016 | Read review
“even though rooms are well insulated any rooms away from Windsor Rd would be quieter”
jovank885, 19 Sep 2016 | Read review
5 of 5
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US$109* /night
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Prices are for 1 room, 2 adults
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