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Grand Mercure The Hills Lodge

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460 Reviews from our TripAdvisor Community

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Showing 455: English reviews
Castle Hill, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 January 2014

We have stayed at the Hills Lodge a number of times over the years and although it is ideal for a quick getaway from the bustle of everyday life, the prices for accommodation here are not worth the quality of the rooms on offer. On recent visits, we were advised there were no spa baths in rooms, which is disappointing... More 

Helpful?
Thank 193zk
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to review our hotel and are happy you enjoyed the service. We do however apologise you feel they prices are too expensive and acknowledge most of our business is corporate as you referenced. I will state though we do receive many positive comments from our leisure guests as you will read... More 

Level Contributor
195 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 2 January 2014

This hotel is in a relaxing location, had plenty of parking and friendly reception staff. We were grateful for the very effective aircon on a particularly hot afternoon. The room window was mostly obscured by a bush growing in front which needed some trimming. The duvet on our bed was way too thick and warm for a summer night though... More 

Helpful?
Thank StevenC75
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Steven - thank you for taking the time to review our hotel and glad you enjoyed your stay. We apologise for some of our short comings. I agree some of our rooms do have obscured views due trees and shrubs, but realistically their is only about 5 rooms and have chosen to keep the foliage thicker for privacy reasons... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 January 2014

The room and in room facilities were good overall, not sure its a four and a half star standard (e.g. house keeping is forceful in their approach to finish cleaning daily by 11am, they miss finer details such as restocking coffee and sugar and randomly take the in room key card that has been deliberately left by the guest -... More 

Helpful?
1 Thank MelonTravel
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to provide feedback on your experience at The Hills Lodge - we value both positive and negative comments to help us improve our product. My sincerest apology for the problems with a couple of aspects of your stay. I agree the housekeeping finish time of 11am is too early and in... More 

Mudgee
Level Contributor
3 reviews
3 hotel reviews
Reviewed 18 December 2013

Staying in Sydney can be problematic when visiting. What you need is accommodation that is easy to get to, provides a relaxing retreat from the Metro mayhem and one where everyone is treated as special. The Grand Mecure The Hills Lodge fits the bill!

Review collected in partnership with Accorhotels.com

Helpful?
Thank Jenny J
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jenny - thanks for the great review and very you enjoyed re stay. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More 

Narooma, Australia
2 reviews
Reviewed 16 December 2013 via mobile

We stayed three nights here last week. We were so pleased with our room and with a booking of 4 adults and 2 small children we all had enough space! The staff were incredibly helpful and even after my 2 year old son managed to damage something in the room we were so impressed in the friendly and caring way... More 

Helpful?
Thank Rollercoasterpip
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to write about your experience. We are very happy you enjoyed your stay and look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More 

Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 December 2013 via mobile

Very nice hotel and we did overall enjoy our short stay. Our main gripe was the extra charges - $19 for a days wifi!! In this day and age I just cant see why a hotel cant provide complimentary wifi. All the other 5* hotels in the cdb have got their act together and so should this place. Went to... More 

Helpful?
Thank Chris S
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Chris - Thank you for taking the time to review our hotel and apologise we have fallen below your expectations. Yes the internet is one of those topics under much debate at the moment, we have reduced our prices and now offer complimentary internet for Silver Accor LeClub members and higher. Just to clarify the gym charge is because... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: $165 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure The Hills Lodge staff and other travellers.
3 questions
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Questions? Get answers from Grand Mercure The Hills Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a balcony bath for couples or a family room if travelling with children”
 of 5 bubbles becnjo, 2 Nov 2016 | Read review
“We had room 60 which overlooked the swimming pool. At night the pool looked great but no one used the pool while we were there.”
 of 5 bubbles Chriswilltravel_2, 29 Oct 2016 | Read review
“No real views to be had.”
 of 5 bubbles J5513VXemmab, 10 Oct 2016 | Read review
“a view of the gardens on the upper floor”
 of 5 bubbles IanNOWELL, 9 Oct 2016 | Read review
“even though rooms are well insulated any rooms away from Windsor Rd would be quieter”
 of 5 bubbles jovank885, 19 Sep 2016 | Read review
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