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RACV Royal Pines Resort

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GreenLeadersPlatinum level
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RACV Royal Pines Resort
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978 Reviews from our TripAdvisor Community

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Showing 964: English reviews
Newcastle, Australia
Reviewed 6 days ago NEW

Spent 4 days with my sister for a girls getaway. Our package included golf, tennis, spa vouchers, drink vouchers and complimentary wine on arrival. Spoilt for choice in restaurants. We were impressed by staff who go the extra mile. We went to Magic Millions race day and Andrew the bus driver suggested putting on a complimentary trip to the racecourse...

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Helpful?
1Thank Biz_whiz_13
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Biz_whiz_13 Thank you for your 5-star review, well it appears that the girls getaway was a hit! Glad you made the most of the offerings in and around the Resort. You may have read that Andrew is always a hit with all our guests at the Resort and I will be sure to pass this onto him. Look forward...

Reviewed 6 days ago NEWvia mobile

We stay here almost every year over the Xmas/New Year period. This time for 12 nights. We stay utilising the Executive Package. The staff in the executive lounge throughout the day are magic. Management however, needs to define what "executive" is for the enjoyment of all. There should be a distinct age requirement on entry to the Executive Lounge. I...

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Helpful?
Thank Rick G
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Rick Wow long holiday with us Rick, thank you for providing your experience within the Executive Lounge, yes we do find that this time of year is somewhat challenging with the management of behaviour at times for the younger ones, whilst we encourage parents to supervise their children, this can go unheard. Understand your comments on age, we do...

Reviewed 1 week ago NEWvia mobile

During our 10 day stay we enjoyed the pools, spa, play ground and even had a hit on a world class golf course. Restaurants are reasonably priced. Fun kiddies pool with a small water park included. Close to major highways and only approx 15mins from surfers. Everyone was very friendly and made my family holiday worth while. Definitely will go...

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Helpful?
1Thank Doris V
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Doris Thank you for taking the time to provide such positive feedback on your recent stay with us, we look forward to welcoming you back soon Kind Regards Eddie

Queensland, Australia
Reviewed 1 week ago

A wonderful family resort! The food, service and facilities are all excellent. High Tea was delightful not to mention absolutely DELICIOUS in the Panorama Lounge!!! Although the golf course was challenging (with lots of bunkers) we enjoyed our 9 holes on the Blue course. One Spa is certainly worth a visit for some well deserved pampering - the Warm Candle...

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Helpful?
1Thank Roast_lover
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Roast_lover Fantastic feedback, so glad you and your family enjoyed your recent stay with us. Andrew our bus driver is very popular with all our guests and accommodates all requests, I will be sure to pass on your feedback to all involved. We look forward to your next visit Kind Regards Eddie

Gold Coast, Australia
Reviewed 1 week ago

We live on the Gold Coast but as a treat we chose a Spa Suite to celebrate a short break from work and Christmas. We were very pleasantly surprised by the size and fit out of our spa suite on the 17 th floor. We decided to pay the additional $60 per night for the the Executive floor upgrade, service...

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Helpful?
Thank vet350
EddieJRoss12, Manager at RACV Royal Pines Resort, responded to this review

Hi Vet350 Thank you for providing such feedback during your disappointing stay, it appears that there has been lack of attention to detail for your stay which I can assure you is an isolated one, I would like to investigate further to ensure that this does not occur again as we do pride ourselves in getting it right the first...

Sydney, Australia
Reviewed 1 week ago

This resort was lovely. It is about 15 mins away from the Gold Coast (Surfers) but that suited us fine. We found some great Chinese/thai and food places nearby so food didn't cost us too much and Coles is just down the road and MACCAS! The shuttle bus took us into the fireworks on NYE. The kids loved the pool,...

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Helpful?
1Thank travellermumma
EddieJRoss12, Manager at RACV Royal Pines Resort, responded to this review

Hi K N Well, it appears that you made the most of your stay with us, experiencing everything locally along with what the Resort has to offer, I am glad you enjoyed the beds as these are of the highest standards available within hotels. Thanks again and we look forward to your return soon Kind Regards

Reviewed 1 week ago via mobile

When staying at Royal Pines I really recommend to enjoy a nice Cabernato Mojito cocktail by the pool, it's so delicious! Not mentioning the friendly and helpful staff! Our stay was really enjoyable overall.

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Helpful?
2Thank Anthony M
EddieJRoss12, Manager at RACV Royal Pines Resort, responded to this review

Hi Anthony Well glad to hear you enjoyed our new summer cocktail which I must say has proven very popular with the great weather we have been receiving over the past few weeks. We hope you will return soon Kind Regards

Healesville, Australia
Reviewed 1 week ago

The welcome by Mila was friendly and personal. They asked if we had plans for dinner and then recommended Italian and immediately made the booking for us. Our waiter that night, Tony offered my wife a wine tasting before purchasing as she was having difficulty in choosing the wine she wanted with the meal, which was excellent and with so...

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Helpful?
2Thank hans428
EddieJRoss12, Manager at RACV Royal Pines Resort, responded to this review

Hi Hans428 So glad you enjoyed your stay recently with us, Tony is one of the many stars we have working with us in Amici and I will be sure to pass your kind comments on personally. Our views are simply amazing here which make coming to work each day a special one. Thanks again and look forward to your...

Warrnambool, Australia
Reviewed 1 week ago

Enjoyed a wonderful two night's here. Welcomed from the moment we arrived, free parking of our hire car from the concierge service and an upgrade to a 12noon check out was offered. When we arrived in our room, we found a mouth watering plate of hand made chocolates and macarons waiting for us. Sensational! The view from our room was...

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Helpful?
1Thank coogee3
EddieJRoss12, Manager at RACV Royal Pines Resort, responded to this review

Hi Coogee3 Thank you for taking the time to provide such positive feedback on your recent stay here at the Resort, so glad you enjoyed your dining experience in Amici and I will be sure to pass on your comments to Phil as he has a natural talent with our guests to ensure that they are valued every time. Look...

Gold Coast, Australia
Reviewed 2 weeks ago via mobile

This resort is quite nice but I had a pretty severe dust allergy reaction whilst there. It's iverpriced. Pool area crowded on hot days with not enough seating, had to sit on the hot concrete. Meals in Kalinda buffet ok, again overpriced. There was a door which was unable to be closed on our level that may explain my allergic...

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Helpful?
Thank Tammy G
EddieJRoss12, Manager at RACV Royal Pines Resort, responded to this review

Hi Tammy Thank you for providing us your feedback, understand your frustrations with the pool area as at this time of year we can reach over 600 guests each day which proves challenging to find seating each day, we in fact hired additional chairs over this time to relieve this, but as you can imagine is simply not enough. I...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Trattoria Amici
Trattoria Amici
Cuisines: Italian, Pizza
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The RACV Royal Pines Resort stands at the centre of beautiful established gardens offering 331-stylish guest accommodation rooms and premium spa suites with expansive views of the hinterland, chic tropical pool, Gold Coast skyline or the golf course. RACV's flagship resort is a golfer's dream - offering a renowned 27-hole composite golf course and state of the art driving range, the course is proudly home to the Australian PGA Championship and Gold Coast RACV Ladies Masters. But if you're not into golf, never fear. Relax in the Day Spa, or grab a sun lounge by the outdoor lagoon pool, while the kids burn off energy on the pool's fun slippery slide or children's playground with jumping pillow, or have a hit of tennis on one of our five tennis courts. Time Out Adventures, our on-site adventure company, offers a great range of additional activities. Why not take a Segway Adventure Tour, walk on water in an Ozbobble, laugh yourself silly making a Bopping Heads music video DVD, or have a blast with Laser Clay Shooting. There's something for everyone at RACV Royal Pines Resort. ... more   less 

Additional Information about RACV Royal Pines Resort

Address: Ross St, Benowa, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Benowa
Price Range: $169 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — RACV Royal Pines Resort 5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Racv Royal Pines Hotel Benowa
Racv Royal Pines Ashmore
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Questions & Answers

Here's what travellers have asked, with answers from RACV Royal Pines Resort staff and other travellers.
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Questions? Get answers from RACV Royal Pines Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your spa works in your spa suite!”
 of 5 bubbles vet350, 14 Jan 2017 | Read review
“Ocean view is fantastic, however golf course and hinterland views are equally good”
 of 5 bubbles hans428, 12 Jan 2017 | Read review
“Mountain view is spectacular.”
  • view from our room on the 11th floor, looking across to Carrara football stadium
  • View from our room on the 11th floor
 of 5 bubbles coogee3, 11 Jan 2017 | Read review
“Join RACV prior to booking, it'll save you hundreds, if not thousands.”
 of 5 bubbles Brian8Alex, 4 Jan 2017 | Read review
“East facing for coastal views”
 of 5 bubbles goldygai, 26 Dec 2016 | Read review
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