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Holiday Inn Express & Suites Austin - Sunset Valley

Hotels.comUS$128*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express & Suites Austin - Sunset Valley
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142 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Austin - Sunset Valley
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Showing 140: English reviews
Cleveland, Ohio
Reviewed 4 May 2015

Pleasantly surprised by the comfort and amenities at this Holiday Inn. Stayed for business and found it to be a good value for our needs. The rooms were clean, beds comfortable, and suites spacious. Downtown and surrounding areas are just a quick Uber ride away and averaged around $20. Really would love to buy some of those "firm" pillows :)

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Helpful?
Thank OhioBeachBum
Baytown, Texas
Reviewed 19 April 2015

We arrived early went to check in , would not let's s till 3pm , that's fine regular check in time. At 3pm we check in to one room, paid for both and second party only need to pick up keys. Front desk then gave that room away and had to wait till 4pm for a room on different floor...

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1Thank William M
San Francisco
Reviewed 21 February 2015

I stayed at this Holiday Inn Express for 3 nights (2/17-2/20), and it was my most unpleasant hotel experience in a while. There are nice shops and restaurants nearby. Housekeeping staff were friendly. Breakfast was okay. My biggest problem was the traffic noise and front desk. My room (304) overlooks Highway 290 (about 70ft away), and I found it very...

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1Thank pztianx
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I would like to take a moment to thank you for letting us know about your recent stay. I can assure you that the handling of things will be addressed as this not how we like to have our guests feel. I do hope you will come see us again soon.

Spencerport, New York
Reviewed 11 February 2015

We stayed at this facility for two nights: 1/30-2/1. The second day, we had to request that the room be serviced. Initially, we were told to go to the front desk to replenished items. When I went to the desk, the clerk immediately called housekeeping and the room was serviced? Hour before the end of breakfast service, the heated food...

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Helpful?
Thank Ruth R
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I am sorry for some of the confusion during your stay and can assure you that I will forward this information on to the proper supervisors and will look into why there was a shortage in breakfast as this is never been a problem for us. We look forward to seeing you again.

New Orleans, Louisiana
Reviewed 3 February 2015

New property, nice location near restaurants and shops. The rate we paid was 140.00 that included breakfast. in comparison, our friends stayed at the Hilton Airport for 100.00 but no breakfast. Hilton is a much bigger property. The breakfast was ok, eggs, automatic pancake maker, muffins, bagels, etc. The rooms were clean and large. No bar or restaurant onsite except...

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Helpful?
Thank Spike S
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

We are very glad that you enjoyed yourself with us as we strive very hard to make guest stay an enjoyable one.

Reviewed 21 January 2015 via mobile

Went to Austin for a family weekend. Hotel was easy to find once we called them and they explained Google directions are currently wrong. Staff was very friendly and helpful. Rooms were very clean and beds were nice and comfortable. Breakfast was "ok". Good value. Would stay here again.

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Helpful?
Thank dmccay1
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for taking the time out of your schedule to let us know how your recent stay with us was. I am very glad that you had an enjoyable stay as the entire hotel staff works very hard to be sure this is how all of our guests experience is. We look forward to seeing you again.

New York
Reviewed 19 January 2015

We stayed at this hotel for four nights while we were attending a conference. The room was great: clean, comfortable, and welcoming. The staff, especially Jamie and Jay, were very accommodating. They helped us with directions, recommended great places to eat, and even made a room change for us so pleasantly. (We simply wanted to be on a higher floor.)...

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Thank Thomas M
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for taking a moment to let us know about your recent stay with us. I will be sure to share this with the staff as it is always good to hear encouraging words for all of their hard work. We look forward to seeing you again.

San Antonio, Texas
Reviewed 29 December 2014

My husband and I came in from San Antonio for a Christmas weekend wedding which is a very hectic time anyway not to mention we did the wedding ourselves. We unfortunately had a medical emergency in our family the friday night of the rehearsal dinner down the street at the church and were therefore hours behind with getting ceremony flowers...

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Thank Paloma1019
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for your kind words. The hotel staff work very hard to make make every stay enjoyable and to do truly do whatever we can for our guests. I am very glad that through all you had to go through during your recent stay that we could still make your stay with us enjoyable.

Wimberley, Texas
Reviewed 28 December 2014

Poorly lit main signage. No one was at front desk when I arrived at about 8. Called out no response. She finally came down main hallway, no friendly greeting no apology for waiting. Went out for dinner, said hello upon my return, and she acted like I was disturbing her. She should NOT be in the hospitality industry! Room was...

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Thank txsingleexplorer
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I can assure you that this is not how we operate here at the hotel. This review will be used as an immediate training tool with the staff as we strive very hard to make every stay every time an enjoyable one.

New Delhi, India
Reviewed 3 December 2014

Hi, I stay in this hotel during my Austin trip in Oct 2014. It was nice stay. The best part of this place is that Indian Restaurant is in its vicinity and it helped us a lot. Moreover most shopping joints are also very nearby. Overall trip was great because of these two factors. - Hemant

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Thank hemant_GNoida
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

We are in a quiet little area but it still provides and I am glad to hear that you enjoyed your stay with us and that the location works for you. Thank you for taking the time to let us know we appreciate it.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a Virtual Tour of the hotel.Experience Holiday Inn Express Austin-Sunset Valley. Our hotel is minutes away from Austin-Bergstrom International Airport, Downtown, and the 6th Street Entertainment District.Take a visit to the Austin Zoo, Texas State University, Zilker Park, or drop by the Austin Convention Center. Go shopping at Barton Creek Mall or the Brodie Oaks or Sunset Valley shopping center for your enjoyment! Discover all Holiday Inn Express Austin-Sunset Valley has to offer! Visit Austin, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express & Suites Austin - Sunset Valley

Address: 4892 W Highway 290, Sunset Valley, TX 78735-6802
Region: United States > Texas > Sunset Valley
Price Range: $182 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Austin - Sunset Valley 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Austin - Sunset Valley Hotel Austin
Holiday Inn Express And Suites Austin - Sunset Valley
Holiday Inn Express Austin
Holiday Inn Austin
Austin Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Austin - Sunset Valley staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Express & Suites Austin - Sunset Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get your room in advance”
lisaleiag, 12 Oct 2016 | Read review
“If you know it is going to rain, park as close to the front as possible, the parking lot can puddle everywhere.”
jamesjH804FT, 10 Sep 2016 | Read review
“Rooms that face the pool side are quieter.”
twoarizonaguys, 8 Jun 2016 | Read review
“If you're sensitive to noise, ask for a room on the back side.”
jwatt-yow, 28 May 2016 | Read review
“Rooms with 11, 14 and 15 have a great view of the Austin area!”
OmniaVincitVerusAmor, 22 May 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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