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Merchant House

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#3 of 6 Hotels in Truro
Certificate of Excellence
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339 Reviews from our TripAdvisor Community

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Showing 334: English reviews
Lichfield, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 days ago NEW via mobile

Recently refurbished, the Merchant House lived up to its reviews. Fresh, tasteful decor, a very warm welcome and great value for money. The bar lounge area had comfy sofas and a homely log burning stove. Genius idea - complementary home made cake and coffee/tea in the afternoon.

Helpful?
Thank patrussell55
Nicky M, Owner at Merchant House, responded to this review

Dear patrussell55, Thank you for your 5 star review of Merchant House and your comments about our tasteful decor, warm welcome, comfy lounge and homely log burner, I'm so pleased you enjoyed our complimentary coffee and homemade cake, we think it's the best bit! We pride ourselves on offering great value for money so I'm glad you agree! I do... More 

Bradworthy, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago via mobile

We stayed in the merchant house for one night,we were warmly welcomed on arrival,the room was lovely and spacious,we were informed that there was no restaurant but you could order takeaway which is a great touch,the breakfast was lovely.we will definitely come back.

Helpful?
Thank Darren J
Nicky M, Owner at Merchant House, responded to this review

Dear Darren, Thank you for your 5 star review of Merchant House. I'm so pleased you enjoyed your spacious room and delicious breakfast. Ordering takeaway is very popular because we can provide cutlery and crockery so that guests can dine in comfort next to the fire, ideal for winter evenings when you don't want to brave the outside, snuggle up... More 

leeds
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 week ago via mobile

Fantastic hotel, superb breakfast and Stewart made us feel so welcome, It's the kind of service so many hotels lack, Stewart was the perfect host a fantastic asset to this very nice hotel as were all the staff, we'll be back and our dog patch gives them " paws up ", well done!!

Helpful?
Thank davidvLeeds
Nicky M, Owner at Merchant House, responded to this review

Dear davidvLeeds, Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your stay with us. Thank you for mentioning Stuart, we agree that he's fantastic and a great asset to the Merchant House team, I shall pass on your kind words. We pride ourselves on our friendliness so it's always lovely to see this... More 

Gloucestershire, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Hotel is just a short walk from Truro town centre. We were met by very friendly staff and a lovely roaring log fire in the lounge. There was free coffee, tea and homemade cake to enjoy while relaxing after our long journey. The rooms were nicely decorated, very clean and lovely and warm. I would recommend this hotel to anyone... More 

Helpful?
Thank Emilyssister
Nicky M, Owner at Merchant House, responded to this review

Dear Emilyssister, Thank you for your 5 star review of Merchant House, I'm glad to see you enjoyed your stay with us. Thank you for commenting on our friendly team, toasty log burner, complimentary tea/coffee and homemade cake and clean, comfortable rooms. As you mention, we are dog friendly with a dedicated heated outdoor doggy shower to rinse off muddy... More 

Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago via mobile

Good location, with ample parking. Room was a good standard, comfy bed and nice and warm. Lovely toiletries. Breakfast was of a good standard, served by friendly staff. Only down side is that they don't serve meals in the evening.

Helpful?
Thank Erica121holland
Nicky M, Owner at Merchant House, responded to this review

Dear Erica, Thank you for your review of Merchant House and your comments about our great location, ample parking, comfy bed and lovely toiletries. I'm pleased to read you enjoyed our cracking Full English breakfast as well, we pride ourselves on starting the day in the most delicious way for our guests! As you mention, we don't serve evening meals.... More 

Devon
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago

We stayed for one night to see a show at Hall for Cornwall - what a find this little hotel is. We were greeted with tea and delicious home made cake which was a lovely, welcoming touch. The room was exactly as described -- a cosy double with a very comfy bed, nice bathroom and everything we needed. A first... More 

Helpful?
Thank Lesley A
Nicky M, Owner at Merchant House, responded to this review

Dear Lesley, Thank you for your five star review of Merchant House, I'm so pleased you enjoyed your stay with us on a visit to the Hall for Cornwall. Thank you for your comments about our delicious complimentary tea and homemade cake, comfy bed, nice bathroom and first class breakfast, we do aim to please! Thank you also for mentioning... More 

Cardiff, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

I have used this Hotel on a number of occasions and I find it to be a really nice place to stay. The Positives for this hotel are - Really friendly and helpful staff Free Tea/Coffee and Cake on arrival Rooms are spotlessly Clean Very Comfy bed Excellent breakfast and lots of it (although they could do with two sausages!!)... More 

Helpful?
Thank lovesatrip02
Nicky M, Owner at Merchant House, responded to this review

Dear lovesatrip02, Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your stay with us as usual. Thank you for your kind comments about our friendly, helpful team, complimentary tea and homemade cake on arrival, spotlessly clean rooms, comfy bed and, of course, our cracking Full English breakfast! Next time you visit if you... More 

Aldershot, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

The staff are all lovely. Breakfast is varied & the full English was very well cooked. Brillant fried eggs. Rooms clean & comfortabl. The free cake & tea a lovely touch in the afternoon. Happy to recommend.

Helpful?
Thank dilyswarner
Nicky M, Owner at Merchant House, responded to this review

Dear dilyswarner, Thank you for your 5 star review of Merchant House and your kind comments about our lovely team, varied breakfast and brilliant fried eggs - I shall pass this on to Chef Dave. We think eggs cooked to order makes all the difference as they are tasty and fresh, we receive lots of positive comments on our breakfast.... More 

Plymouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

Been here for 3 weeks due to work at Primark and I have to say it's one of the most friendliest and comfortable hotels I have been in, nothing is to much trouble. The breakfast has a great selection and staff are very friendly, rooms are lovely and clean and tided every day. Will definitely return with my family

Helpful?
Thank Maria71x
Nicky M, Owner at Merchant House, responded to this review

Dear Maria71x, Thank you for your 5 star review of Merchant House, I'm so pleased you've enjoyed your 3 week stay with us and found us so friendly and comfortable. I shall pass your kind comments on to the team. I'm glad you enjoyed our delicious breakfast also, it's a great way to wake up and start the day! You've... More 

Swansea, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

We regularly visit Truro and are so glad that we have found this hotel.The location is excellent and the accommodation is brilliant for the rate as the rooms have been beautifully redecorated( most comfortable bed ever!) The reception and bar area are also lovely with a wood burner and complimentary cake and coffee. Not least the staff were friendly and... More 

Helpful?
Thank mai d
Nicky M, Owner at Merchant House, responded to this review

Dear mai d, Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your family visit to Truro. Thank you for commenting on our refurbishment, we've been working hard to renovate the hotel and make it as comfortable as possible for our guests. Our wood burner has been a popular addition as it's the perfect... More 

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House is just a short stroll from the nearby train station and a host of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. ... more   less 

Additional Information about Merchant House

Address: 49 Falmouth Road, Truro TR1 2HL, England
Region: United Kingdom > England > Cornwall > Truro
Price Range: $106 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant House 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Carlton Hotel Truro
Hotel Style:
#3 Business Hotel in Truro
#3 Romantic Hotel in Truro
#3 Family Hotel in Truro
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Questions & Answers

Here's what travellers have asked, with answers from Merchant House staff and other travellers.
7 questions
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Questions? Get answers from Merchant House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some Rooms at the back overlooking the large car park. They have single rooms and They also have dog friendly and larger family rooms.”
 of 5 bubbles Emilyssister, 25 Nov 2016 | Read review
“we had a cosy room which did not feel small perfect for a short stay”
 of 5 bubbles sally670, 7 Nov 2016 | Read review
“We stayed in a cosy room at the rear of the hotel which was a good size and comfortable and with a great view”
 of 5 bubbles marktX1876TQ, 1 Nov 2016 | Read review
“Our room was at the back with a high window so didnt have a view but that didnt bother us as we were out all day”
 of 5 bubbles 606sylviah, 30 Oct 2016 | Read review
“Ask for large window rather than skylight”
 of 5 bubbles nem50, 30 Oct 2016 | Read review
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