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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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3,033 Reviews from our TripAdvisor Community

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Showing 2,917: English reviews
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Seattle, Washington
Reviewed yesterday NEW

If you want carefree luxury on Maui then stay in a club level room at the Ritz-Carlton in Kapalua. Great service, top notch food and drinks and a warm welcoming atmosphere that will leave you feeling great!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 464robertaw
Chicago, United States
Reviewed yesterday NEW

hidden fees, not very luxurious for the money spent, everything was an upcharge. many other luxury hotels include basic things for kids as well such as mini excursions, etc or things for adults such as free snorkel equipment usage

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank andrealR7973RL
Michigan
Reviewed yesterday NEW

We had a room on the south side, overlooking the golf course. In the pitch black, before sunrise, early morning hours - the golf course starts mowing the grass. Every morning, in the dark. When we called the desk to complain we were told that the golf course is not affiliated with the Ritz Carlton, so they can't do anything...

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Helpful?
Thank S D
Dana Point, United States
Reviewed yesterday NEW

Great experience. Met all my needs and expectations. The hardest part of the day was deciding whether to go to the incredible pool or the "private" beach. The staff made me feel very appreciated and taken care of.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank scottlV4591JT
Tampa, Florida
Reviewed yesterday NEW

First things first, The Ritz-Carlton in Kapalua is absolutely fabulous. The hotel is beautiful, our view of the ocean and pool was amazing and this hotel offers every amenity you can think of from Nespresso machines and mini fridges in the room, to an amazing hotel balcony, to the little chocolates on our pillow at turn-down service. So why am...

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Helpful?
Thank Michelle M
Peru, Indiana
Reviewed 3 days ago NEWvia mobile

Today is our last day, of a 9 day stay, and we hate leaving. It has been a grand time. Our check-in was welcoming and friendly; a true aloha feel. The facility, though a bit older is elegant and very well maintained. The staff are professional, accommodating and very attentive. We're only sorry we didn't catch more names, like Gary...

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Helpful?
Thank RICART75
Sacramento, California, United States
Reviewed 3 days ago NEW

This place was fantastic! Have always wanted to stay at this property and glad I finally did I. Highly recommend this property...the view, amenities and the service were 5 star! It's a relaxing and scerne location with many things to do and just minutes away from downtown Lahaina! You will not be disappointed...Aloha and Mahalo!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Ron D
Mount Laurel, New Jersey
Reviewed 3 days ago NEW

My husband and I had a fabulous trip to the Ritz Carlton in Kapalua last week. Our room was beautiful, the staff was more than accomodating in every area. The Photo Concierge, Elyse is a great asset to this hotel! She was wonderfully kin, personable & friendly. She took the time to check in with us both before and after...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Suzin12
Oregon
Reviewed 4 days ago NEW

Our 4 night stay at the Ritz was everything we expected --- and more! Stay on the Club level if possible - extraordinary service! A special thanks to Laura for taking care of our reservation request! And housekeeping here has to be the best of any hotel anywhere! This hotel is extremely family friendly in the most luxurious of ways....

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Helpful?
Thank L8R
Addison, Illinois
Reviewed 4 days ago NEW

Staff and space are amazing! Poolside provided all the conveniences one could expect. Children were welcomed and enjoyed their experience as well! Hoping we can make another such trip again! Already looked into the Ritz in Boston!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank carolcH1678DJ

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Region: United States > Hawaii > Maui > Kapalua
Price Range: $768 - $1,588 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travellers.
61 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the golf course”
 of 5 bubbles 265sd, 24 Feb 2017 | Read review
“Splurge on a room with a view.”
 of 5 bubbles mdmachlin, 24 Feb 2017 | Read review
“Avoid the rooms near the kid pool for noise etc. High floor rooms that look southwest would be a better view and have some afternoon sun.”
 of 5 bubbles Maui808someday, 1 Feb 2017 | Read review
“Oceanview always be the best”
 of 5 bubbles idahe112, 17 Jan 2017 | Read review
“Try to get a room closer to the elevators, the walk is far if your room is far away”
 of 5 bubbles mh77mh77_12, 16 Jan 2017 | Read review
5 of 5