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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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2,839 Reviews from our TripAdvisor Community

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Showing 2,728: English reviews
Dallas, Texas
1 review
Reviewed yesterday NEW

We were celebrating our 15 year anniversary and they made a huge deal out of it. Love how friendly and caring the staff is. And the property is wonderful. Recommend it to anyone looking for a great place to stay while on Maui.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank jfromdallas2016
Salt Lake City, Utah
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

The experience which is unforgettable is how the stay starts and ends at the Ritz! Truly welcoming staff with lot of care, concern and respect. Well priced for the services with unbelievable views from the property

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank Viraj S
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW

Stayed at the Ritz Carlton during our vacation to Maui, hotel is great, room was wonderful, comfortable and clean. Service was top notch and the hotel is very clean. We didn't eat at any of the restaurants because they were very pricey. The hotel grounds are very nice and pool area is great. Our services to the room was great... More 

Helpful?
Thank Jerry F
Rock Springs, Wyoming
2 reviews
Reviewed 2 days ago NEW

My lady and I came to Hawaii to get married. We found the Ritz to be everything we imagined. The staff were tremendous and awaited our every need....The location is superb. The rocky shore is magnifient and the pool area is also.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank p0pch0p
Cypress, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

We celebrated our 10-year wedding anniversary at the Ritz-Carlton Kapalua, Maui and it was wonderful! We were greeted with a shell lei and refreshing drink as we were walking into the hotel to check-in. Everyone was very friendly throughout the entire property. We stayed in a residential suite with an ocean view and the room was beautiful! It had a... More 

Helpful?
1 Thank karasperry
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha karasperry, Mahalo for taking the time to share your review and recommendation of our hotel. I'm so delighted to hear that you had such a memorable stay with us for your 10th anniversary and were able to enjoy so many of the special amenities that our hotel offers. Thank you especially for your kind words about our incredible team... More 

Doylestown, Pennsylvania
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 days ago NEW

Our family of 4 stayed in a 2-bedroom suite at the RC Kapalua over Thanksgiving holiday. The hotel is gorgeous & immaculate, with stunning views of the Pacific. It was warm, but quite windy with frequent rain squalls during our stay, which I understand is not unusual for this part of Maui in winter. The unpredictable weather did not distract... More 

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
1 Thank Christine J
Buckeye, Arizona
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

My husband and I had the most wonderful Thanksgiving Dinner experience ever. I say "experience" because we were bless with more than just excellent food, we were welcomed as friends to this meal. Our server took special time to explain the menu and made suggestions based on our likes and dislikes. All food and drink were above average and the... More 

Helpful?
2 Thank Claudette S
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Claudette S, Mahalo for sharing your review! I'm delighted to hear that you and your husband chose to spend Thanksgiving with us and that it wasn't just a meal - but an experience. I will be sure to pass your compliments along to our culinary team as I know that will mean a lot to them. Thank you again... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

My wife and I recently tied the knot and picked Maui as our honeymoon destination based on the fact that neither of us had been to HI and have saved traveling here for a very special occasion. So, the opportunity to share this experience with my wife was very exciting and I wanted the perfect vacation to make memories and... More 

Helpful?
2 Thank Michael Q
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Michael Q, Congratulations on your wedding and a sincere mahalo for choosing to spend your honeymoon and your first trip to Hawaii with us! We’re so happy you enjoyed your time and that we could help provide lifelong memories for you and your wife. I also want to thank you for you compliments regarding our team of Ladies and... More 

Lahaina, Hawaii
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago NEW via mobile

Aloha and Mahalo for the Fabulous Hot Stone Scrub Combo Treatment Patty, it was by far one of the most invigorating and Magical Massages I've ever had. The staff that day was also very Friendly and professional ( Cynthia and Elviera ) I would recommend this Spa, Hotel, amenities and Facility!!! It was such a Treat I would Go again... More 

Helpful?
1 Thank Honolua13
Denver, Colorado
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We were treated with VIP service from everyone at the hotel. The valet and doormen were exceptionally friendly, the front desk and concierge staff were always helpful, the staff at restaurants and the bar were very kind. We were always referred to as Mr. and Mrs. We upgraded to a room with an ocean view and had a beautiful view... More 

Helpful?
1 Thank CarynWP

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Region: United States > Hawaii > Maui > Kapalua
Price Range: $751 - $1,999 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travellers.
55 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely upgrade to an ocean view room!”
  • The view from our lanai
 of 5 bubbles CarynWP, 26 Nov 2016 | Read review
“Book a room on the Club Lounge floor!!!!”
 of 5 bubbles johngY1827WW, 16 Nov 2016 | Read review
“High floor, ocean view overlooking the pool was awesome.”
 of 5 bubbles anthonypr2016, 11 Nov 2016 | Read review
“Partial Ocean view with the garden was great both sides”
 of 5 bubbles lisafG81WF, 7 Nov 2016 | Read review
“I doubt you can really go wrong, but I think a pool view would ensure a good view more often than not.”
 of 5 bubbles zimmcpa, 5 Nov 2016 | Read review
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