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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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3,037 Reviews from our TripAdvisor Community

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New Philadelphia, Pennsylvania
Reviewed yesterday NEW

Great location for golf and all other activities - families and adults - something for everyone!! Loved it!! Want to come back soon. Pool, beach, whale watching, hiking, All activities carefully planned for you or go it on your own!!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank A217AXjoannek
Honolulu, Hawaii
Reviewed yesterday NEW

2nd time at this property, grounds were spectacular, views stunning, service was great, and on-property restaurants were also very good Would be nice if regular guest rooms also got the renovation the suites got recently

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Marcus P
London, Canada
Reviewed yesterday NEWvia mobile

We are just completing a 9 day stay at the Ritz Kapalua. Our stay has been noteworthy for the wonderful service we have received. It started with a phone call from the hotel just as we were leaving home. They needed the room in the category we had booked, so we're letting us know they had upgraded us. We really...

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Helpful?
Thank CMCLdn1
Independence, Kentucky
Reviewed 2 days ago NEWvia mobile

We were fortunate to have stayed at this hotel in February as it is one of the most beautiful hotels in Maui. Located in North Maui, it is a quiet and older hotel but doesn't lack the charm or amenities that many of the newer hotels have on this island. We stayed in a corner ocean front suite that was...

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Thank TerriRD
Seattle, Washington
Reviewed 3 days ago NEW

If you want carefree luxury on Maui then stay in a club level room at the Ritz-Carlton in Kapalua. Great service, top notch food and drinks and a warm welcoming atmosphere that will leave you feeling great!

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 464robertaw
Chicago, United States
Reviewed 3 days ago NEW

hidden fees, not very luxurious for the money spent, everything was an upcharge. many other luxury hotels include basic things for kids as well such as mini excursions, etc or things for adults such as free snorkel equipment usage

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank andrealR7973RL
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha andrealR7973RL, Thank you for your review and for staying at The Ritz-Carlton, Kapalua. I'm sorry if you felt as if we did not deliver on our promise of luxury and that our amenities did not exceed your expectations. We always strive to provide the finest facilities and personalized services to our guests as is synonymous with The Ritz-Carlton brand....

Michigan
Reviewed 3 days ago NEW

We had a room on the south side, overlooking the golf course. In the pitch black, before sunrise, early morning hours - the golf course starts mowing the grass. Every morning, in the dark. When we called the desk to complain we were told that the golf course is not affiliated with the Ritz Carlton, so they can't do anything...

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1Thank S D
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha S D, Mahalo for choosing to stay with us and for your sharing your comments. As a valued guest, we appreciate the feedback you provide and I will be sure to check in to all of the items you mentioned to ensure they are address or repaired as needed. We did have an isolated incident with our hot water...

Dana Point, United States
Reviewed 3 days ago NEW

Great experience. Met all my needs and expectations. The hardest part of the day was deciding whether to go to the incredible pool or the "private" beach. The staff made me feel very appreciated and taken care of.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank scottlV4591JT
Tampa, Florida
Reviewed 3 days ago NEW

First things first, The Ritz-Carlton in Kapalua is absolutely fabulous. The hotel is beautiful, our view of the ocean and pool was amazing and this hotel offers every amenity you can think of from Nespresso machines and mini fridges in the room, to an amazing hotel balcony, to the little chocolates on our pillow at turn-down service. So why am...

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Helpful?
1Thank Michelle M
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Michelle M, Mahalo for being a valued Rewards member and for taking the time to share your experience. While I am delighted that you enjoyed the hotel, I was sorry to hear that the weather had a negative impact on your stay. I was also disappointed to learn about your check in experience. That is certainly not typical of...

Peru, Indiana
Reviewed 5 days ago NEWvia mobile

Today is our last day, of a 9 day stay, and we hate leaving. It has been a grand time. Our check-in was welcoming and friendly; a true aloha feel. The facility, though a bit older is elegant and very well maintained. The staff are professional, accommodating and very attentive. We're only sorry we didn't catch more names, like Gary...

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Helpful?
Thank RICART75

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Region: United States > Hawaii > Maui > Kapalua
Price Range: $765 - $1,589 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travellers.
61 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the golf course”
 of 5 bubbles 265sd, 24 Feb 2017 | Read review
“Splurge on a room with a view.”
 of 5 bubbles mdmachlin, 24 Feb 2017 | Read review
“Avoid the rooms near the kid pool for noise etc. High floor rooms that look southwest would be a better view and have some afternoon sun.”
 of 5 bubbles Maui808someday, 1 Feb 2017 | Read review
“Oceanview always be the best”
 of 5 bubbles idahe112, 17 Jan 2017 | Read review
“Try to get a room closer to the elevators, the walk is far if your room is far away”
 of 5 bubbles mh77mh77_12, 16 Jan 2017 | Read review
5 of 5