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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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3,106 Reviews from our TripAdvisor Community

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Showing 2,989: English reviews
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Incline Village, Nevada
Reviewed yesterday NEW

Unfortunately only able to stay one night but will definitely consider more time here when we next visit Maui. Can't think of more to say as we wee there only one night and it is too difficult to come up with 200 words!!!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank N1568PMronaldg
Philadelphia, Pennsylvania
Reviewed yesterday NEWvia mobile

My wife and I stayed at the Ritz last week for five nights. It was the first leg of a two week trip to Hawaii celebrating our 25th anniversary. We had a very nice experience but the Ritz could do a few things to improve. First off, if you have not been to Maui, the Kapalua Village where the Ritz...

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1Thank Tvlgy
Reno, United States
Reviewed yesterday NEW

Elevator was out our entire stay. VERY limited food selection at pool and lobby Glasses in the bathroom had a smell of cleaner. We observed one the workers folding a bed comforter on the service room floor Then there was the rooster.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank lawrenceb146
Saint Paul MN, United States
Reviewed yesterday NEW

We had a deluxe ocean view room and an ocean view suite for eight nights. The rooms were lovely and the hotel was in great condition. Even though the property was sold out it did not seem overcrowded. The Banyan Tree Restaurant dinners were excellent. Our waiter, Roberto, had such enthusiasm for the restaurant and the food that it added...

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Thank johnmG7710QY
Romeo, Michigan
Reviewed yesterday NEW

Absolutely a gorgeous hotel with amazing views. The staff here is incredible and so very helpful. The club lounge is great with wonderful staff. The pool, beach and spa are not to be missed. The grounds are very picturesque.

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Thank P f
Reviewed 2 days ago NEWvia mobile

This is an amazing hotel with all the amenities you could ever imagine. The service is top notch and everyone who works here is very helpful. The hotel is a bit back from he beach but has great walking paths.

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Thank Rebecca J
Edmonton, Alberta
Reviewed 2 days ago NEW

Beautiful property, gorgeous pools, excellent service in every way… Good luck affording it! The staff is amazing, it's so difficult for normals to actually afford to eat on the property. We were gifted a 5 day stay as a wedding gift from a friend and we ended up cooking ramen with our fancy nespresso machine for its dinners, food here,...

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Thank Creads
Colombo, Sri Lanka
Reviewed 2 days ago NEW

You could be in a 5* hotel anywhere in the world to be honest. Food is very expensive and more focused on quantity than quality. Service was a bit mixed, the pool side was excellent but the bar at the entrance wasn't. A request for a glass of water with our dinner went missing twice. Valets and staff at the...

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Thank NarenG
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha NarenG, Mahalo for choosing to stay with us at The Ritz-Carlton, Kapalua and for taking the time to share your feedback. While I was delighted to read that you enjoyed the service provided by our Ladies and Gentlemen at the front drive and pool, I apologize that there were other areas where you experienced a lapse in service. We...

Kansas City, United States
Reviewed 2 days ago NEW

As I have noted to the resort in a follow-up thank you letter, the staff is the best staff I have ever interacted with in my 30 years of business travel, including 10 years of international travel. It was quoted to me that this resort hires 1 in 9 applicants. It Shows. Congratulations to their HR department and the managers/trainers...

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Thank thomasmrt2017
Irvine
Reviewed 2 days ago NEW

A great place to get away. Fantastic room slept like a baby every night! Can't wait to return and spend more time relaxing at the awesome pool. Truly a fantastic experience. The views are great and the people make you feel special.

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Thank michaeli812

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Region: United States > Hawaii > Maui > Kapalua
Price Range: $789 - $1,689 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travellers.
67 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a newly updated room. if you have Kids then they'll put you in a room on a level possibly 3 with lots of families with other kids.”
 of 5 bubbles Corcodav, 27 Mar 2017 | Read review
“Take an oceanview room”
 of 5 bubbles 766wyng, 16 Mar 2017 | Read review
“Choose a room higher up and ocean front is amazing!”
  • Our anniversary and babymoon treat sent to our room with the amazing ocean view!
 of 5 bubbles heleneofroy, 15 Mar 2017 | Read review
“Residential suites are very large and the garden view is beautiful.”
 of 5 bubbles missgut, 13 Mar 2017 | Read review
“Tell front desk you want rooms that have been inspected for no bugs (roaches)”
 of 5 bubbles BabaluWhite33, 5 Mar 2017 | Read review
5 of 5