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My wife, 10 year old son and I spent 5 days at the resort for a second time. The quality is on par with what you would expect for a Ritz Carlton. The staff was outstanding! Everyone was extremely friendly and willing to accommodate in...More
Like every Ritz-Carlton I have ever visited, this is a great hotel with great service. We did not try the spa and don't play golf, so can't comment on those things. Everyone in the hotel is as friendly and helpful as they can be, often...More
I had high expectations of this property based on some of my other recent Ritz Carlton experiences (Dorado Beach and Laguna Niguel) but this property proved a significant disappointment.
I think the attached photos tell much of the story of what I found to be...More
5 Thank LeavingOrangeCounty
Response from The Ritz Carlto... K, Manager at The Ritz-Carlton, KapaluaResponded 25 February 2015
Thank you for taking the time to share your experience and for the constructive feedback. I have reviewed your comments with my Leadership team and sincerely apologize that you found the resort in need of additional cleaning and maintenance and lacking in certain areas of...More
We loved this place and will always remember how beautiful and well-maintained the resort is. Everything about this hotel is top-notch, including the service.
My wife and I arrived 6 hours after our scheduled landing because of flight delays. When we told the front desk...they...More
I was not "wowed" by any element of our stay at the Ritz-Carlton Kapalua. The room was equal to many 4/5 stars we have stayed in previously. We had to sleep with the balcony door shut and A/C off to cancel the noise of other...More
Best place for Car rental on Maui is at the airport when you arrive. Need a car on Maui since everything is far apart. The Villas are about 35-45 minute drive from the airport and shuttles are not typical.