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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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2,839 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Kapalua
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Showing 2,728: English reviews
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 October 2012

This was our fourth stay at this hotel, and we will continue to return. We had a lovely ocean view room on the club level. The club offered several different selections per day with lots of food items, including fresh tuna pita sandwiches, chicken salad, soba noodles with shrimp, fresh salads, iced tea and other beverages and many different small... More 

1 Thank AmyLynn230
Atlanta, GA
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 October 2012

I stay in hotels 150+ nights a year and when I check in the Ritz, I expect nothing but the best. Not so much here. The staff was very friendly and accommodating, however, they spent much of their time apologizing about the dirty shower door and floor, remote control inop, and a unexpected Fed Ex box sent by another employee... More 

2 Thank jmcatl
Redding, California
Level Contributor
73 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 October 2012

My family and I enjoyed our stay during July 2012. I adore Kapalua and being away from the crowded touristy area of Lahaina and Kaanapali. We have stayed here numerous times and the service is always consistently great. The club level is a good value since you can get breakfast and other food offerings. The pool area is very nice... More 

1 Thank Sandradot
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 October 2012

My husband and I recently stayed here for a week. The pros were the location, it was nice and quiet and we loved the lounge chairs by the beach. The beach was a few minutes short walk and very uncrowned, we loved it. We did not spend much time at the pool, it was very windy and there was no... More 

3 Thank culturelove80
Woodland, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2012

The Ritz Carlton was a great get away on the island of Maui. The Kapalua resort is filled with so much to do you hardly had to leave the resort. (which we did go exploring- lavender fields, haliakalah, and hana!) I love tennis and had a fantastic lesson with Quinn Saine at the tennis resort there. My three girls also... More 

1 Thank Melissa B
Powder Springs, Georgia, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 October 2012

My husband and I stayed at the Ritz for 5 days during the first week of our honeymoon. Our room with an ocean view was luxurious. Our flight to Honolulu then Maui took about 12 hours after layovers. Upon arrival at the Ritz around 7:30 PM local time, we were exhausted. Our check-in process was quick and painless; we were... More 

1 Thank AWheeless
Los Angeles
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 11 October 2012

Ok, ignore all the whiners. This place is amazing. Everything is as you would expect from the Ritz-Carlton, from the welcome tropical drink to the golf cart shuttles to take you to and from the beach. We traveled with a 7-year old and they made all of us feel like a special guest. Pros: Four pools total, one adult only... More 

11 Thank FamilyGuyLA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 October 2012

Great hotel, great staff, good location if you want to stay away from the Lahaina crowd. Golf course side a little noisy in the morning from mowing the lawn. Even though Kapalua is kinda remote, there are still plenty to do in that side of the island. Great honolua bay snorkling!

Thank carolus123
New Westminster, Canada
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 October 2012

A great hotel for any of your special occasions. All the staff are friendly and caring and go out of their way to remember you. The facilities are great, including the three level pool. The facility also has great beach access with soft sand. While I was down there I was able to see three turtles swimming close to the... More 

Thank jeffsumm
Virginia Beach
Level Contributor
106 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
Reviewed 6 October 2012

I love nature, and being able to have privacy while still being able to enjoy staying in a nice place. What I liked about the Ritz Carlton was that it gave us just that privacy and nature. The room was your typical Ritz Carlton room very nice and comfortable. The hotel made our room even nicer by upgrading us to... More 

1 Thank malyko

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Region: United States > Hawaii > Maui > Kapalua
Price Range: $751 - $1,999 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travellers.
55 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely upgrade to an ocean view room!”
  • The view from our lanai
 of 5 bubbles CarynWP, 26 Nov 2016 | Read review
“Book a room on the Club Lounge floor!!!!”
 of 5 bubbles johngY1827WW, 16 Nov 2016 | Read review
“High floor, ocean view overlooking the pool was awesome.”
 of 5 bubbles anthonypr2016, 11 Nov 2016 | Read review
“Partial Ocean view with the garden was great both sides”
 of 5 bubbles lisafG81WF, 7 Nov 2016 | Read review
“I doubt you can really go wrong, but I think a pool view would ensure a good view more often than not.”
 of 5 bubbles zimmcpa, 5 Nov 2016 | Read review
5 of 5
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