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Room & Suite (38)
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About
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Travellers' Choice
Hacienda El Carmen is the ideal place to relax, enjoy nature and rest from your everyday life. Located in Ahualulco de Mercado, Region Valles, surrounded by cane fields and agave plantations, we offer a splendid and panoramic view towards the volcanoes of Tequila and Ameca.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bicycles available
Game room
Babysitting
Wifi
Hot bath
Outdoor pool
Breakfast in the room
Snack bar
Wine / champagne
Horseback riding
Mini golf
Billiards
Fishing
Walking tours
Board games / puzzles
Books, DVDs, music for children
Indoor play area for children
Shuttle bus service
Spa
Massage
Baggage storage
Chapel / shrine
Concierge
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
24-hour front desk
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Room features
Room service
Safe
Iron
Room types
Bridal suite
Good to know
HOTEL CLASS
Location
Full view
Contact
Diaz Ordaz 2-1, El Carmen 46750 Mexico
Name/address in local language
Getting there
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223Reviews6Q+A22Room tips
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We had a very unfortunate experience here and the staff and service was not only rude, unfriendly and very unsympathetic to our situation, but we are still yet to hear from them regarding a refund or discount for our stay, despite promising they would contact the next day. The room we booked was very different to the photos, much smaller and although in the 'superior' category, there was no wifi or tv, it was freezing cold and extremely noisy. Every single noise from anyone outside the door or window could be heard as if they were inside the room. When I asked to change room, the manager was extremely unhelpful. Due to a family emergency, we weren't able to stay the night and only used the hotel to arrive and eat lunch and then had to urgently leave. Since we had put our suitcase in the room already, the reception staff insisted the whole night had to be paid, despite the circumstances, and the girl at the desk insisted her manager wasn't available and she "was just an employee" so couldn't authorise anything. It seemed very unfair to me as there was no use of the room, apart from opening it, but the staff were very rude saying that we had already been at the hotel for a few hours and therefore had to pay the full night. I understand this was an unusual situation but some kind of sympathy, understanding and sensitivity would have been nice. We are still waiting for a follow-up from the manager. Aside from this, the hotel was disappointing in other ways. There were some large noisy groups that ruined the relaxing setting and the food at the restaurant for lunch was poor and very limited options. I would not recommend this hotel for a romantic getaway and there is definitely a lot of training in customer service needed!…
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Date of stay: December 2020
Location
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Helpful
Response from Hacienda ElCarmen, Agencia/Consultora at Hacienda El Carmen Hotel & Spa
Responded Jan. 3, 2021
Dear HAhannahb I am very sorry that your stay was not pleasant at Hacienda El Carmen, we work hard to ensure that the people who visit us have incredible and good experiences. We work with internet agencies such as Expedia, which is the means by which you made your reservation, in which one of the conditions is to cancel 48 hours before check-in. We are working so that in all the rooms of the place we have access to wifi, this has been little affected by the distance from the City At Hacienda El Carmen we would love to welcome you again and of course doing everything possible to improve your expectations. Best regards Concierge
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+1
Truly stunning Hacienda with very interesting out of time rooms. The grounds are rambling and very peaceful. Very well maintained. We stayed in an Arte Nouveau styled massive suite. Almost felt you like we were in Europe. Elegant Historical building. Very accomodating and spoiling staff. Had a mix of business, family and romantic guests. You feel the property is a family treasure. Antiques, elegant linens, incredible details everywhere. The food was okay. We are very picky and had heard it was spectacular... was not but we still enjoyed the romantic setting and classic fare. Great for lovers. We traveled during covid and the place was spotless and very wide space distances with everyone. Our room had two balconies, a gigantic bathtub, great details. Highly recommend this very memorable hotel/hacienda if you are going to visit Guachimontones. Very close. One of my favorite Pre Columbian sites in West Mexico. Very quiet and a great place to get away from it all. A true experience destination.…
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Date of stay: September 2020
Rooms
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Room Tip: Cant remember if it was called Rebecca or Martha... end of the corridor. Amazing!
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Helpful
Response from Hacienda ElCarmen, Agencia/Consultora at Hacienda El Carmen Hotel & Spa
Responded Nov. 23, 2020
Dear Nathalie For us it is a pleasure to meet the expectations of our visitors and to know that their stay is an experience full of adventure, tranquility and feeding our culture, every day we update ourselves to improve in all our departments, we will pay special attention to our menus of food to keep improving. Our true intention is that travelers who live the Hacienda El Carmen experience feel at home, very pampered, we are pleased that this has been their feeling. At Hacienda el Carmen we wait for you with open arms Best regards Concierge
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This Hacienda is exactly what one expects of a unique and special stay in rural Mexico. Extremely well maintained with a huge variety of spaces to enjoy. The spa is excellent in a VERY unique space. The service at meals is something that really stood out. The wait staff is well trained, and offers a MUCH higher level of service and dining experience than expected. From someone who works in the silver service and high end travel industry Hacienda El Carmen really stood out. Oh- and can't forget to mention that the vegetables and fruits are almost all grown on the Hacienda's own property resulting in very fresh and great flavors. Thank you VERY much to all the staff at Hacienda El Carmen for such an excellent experience. Este Hacienda es un ejemplo de un experiencia único en Mexico. Perfectamente mantenido, este Hacienda que tiene mas de 150 anos de construcción es spectacular. El servicio en la mesa es excelente y a un nivel que uno no encuentra ni en restaurantes finos de la cuidad. Los cuartos son muy cómodos y limpios. Servicio en el Spa es excelente y en un lugar muy especial. La comida, los cuartos y la gente que trabajan allá hacen un experience inolvidable. MUY recomendado.…
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Date of stay: October 2020
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Response from Hacienda ElCarmen, Agencia/Consultora at Hacienda El Carmen Hotel & Spa
Responded Oct. 26, 2020
Estimado TrailBlazer Que placer tan grande para todo el Staff saber que nuestros visitantes disfruten tanto de la Hacienda, trabajamos arduamente todos los días para que se sientan y vivan la experiencia como todo un Hacendado, tenemos una historia realmente maravillosa que nos encanta compartir con los viajeros que llegan a disfrutar de la Hacienda. Todos trabajamos con tanto gusto en este lugar algo que Uds. Pueden disfrutar al sentirse tan acogidos, mis compañeros estarán realmente agradecidos con sus felicitaciones esto nos motiva para continuar en tan bonito labor y servicio. Hacienda El Carmen los espera con los brazos abiertos para que sigan disfrutando de las bondades que la naturaleza y la historia nos regala!! Saludos cordiales Concierge
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We had our wedding March 14, 2020; 2 days after the USA shut down travel from Europe... within 24 hours, 16 out of our 50 guests canceled; it was overwhelming to say the least, but thanks to Jaime and Rossy (the haciendas event coordinators), it was smooth sailing. They handled all the last minute changes promptly and efficiently, and they made it to where my husband and I were actually able to relax and enjoy our time there. Needless to say, our entire wedding weekend was flawless. I explained to Jaime and Rossy that I was leaving my wedding completely in their very capable hands; I showed them a picture of what I thought was a nice set up, and told them that all I wanted to do was show up and have fun, well let me tell you, they delivered! There was nothing about the decor, ambiance, food or music that I would have wanted differently; My husband and I were amazed!! All of our guest raved about the wedding, the hacienda, their rooms, the food, and OMG the spa!!! (Life-changing, was used very often) There is a lot of chaos in the world right now with COVD19 and the uncertainty that comes with the unknown, if you are thinking about getting married, planning a special event, or just need to get away from all the nonsense, this is it! Do yourself a favor and cast away any doubts you might have about this place and book your trip now! Monica, the haciendas owner is meticulous about every detail that goes into making this place so special; you can see her walking around with her 2 pups, greeting her guests and truly making them feel welcomed and at home. We cannot thank everybody enough, hacienda el Carmen is a small slice of heaven we didn’t want to leave, but rest assured we will 100% be back soon!…
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Date of stay: March 2020Trip type: Travelled with family
Helpful
Response from HaciendaElCarmen, Director de Recepción at Hacienda El Carmen Hotel & Spa
Responded Mar. 20, 2020
Dear Sonya We are really happy to have passed one more test in our experience and we know that it really was so because we saw how happy and happy both you and your guests were. We had a moment of crisis that fortunately we were able to resolve, your beautiful wedding and we loved that Héctor and you enjoyed it to the fullest with your family and friends. We will give congratulations to all our colleagues who will be delighted to know your nice thanks. Of course we wait for you with open arms at Hacienda El Carmen Best regards Concierge
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Hacienda El Carmen was the best destination wedding venue! We loved our stay and the great amenities. Our room was wonderful (firm bed:too firm), the staff couldn't be better. Food was great and the bartender Carlos was amazing. Front desk staff was very helpful setting up horseback ride. We played golf and croquet. Spent lots of time at the pool/hot tube. We will always remember this trip and hope to visit again.
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Date of stay: February 2020Trip type: Travelled with friends
Helpful
Response from HaciendaElCarmen, Director de Recepción at Hacienda El Carmen Hotel & Spa
Responded Mar. 3, 2020
Dear Naomie In Hacienda El Carmen we are very grateful it was a pleasure to have you with us, we love the confidence that our guests do not give to celebrate such important moments, we do everything possible for you as the bride and groom to spend an incredible evening. I will send your congratulations to all the staff of the Treasury. We wait for you soon!! Best regards Concierge
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PRICE RANGE
US$117 - US$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda el carmen hotel el carmen, hacienda el carmen hotel and spa
LOCATION
MexicoJaliscoEl Carmen
NUMBER OF ROOMS
31
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Claim Your Listing Frequently Asked Questions about Hacienda El Carmen Hotel & Spa
Which popular attractions are close to Hacienda El Carmen Hotel & Spa?
Nearby attractions include Balneario El Rincon (8.0 km) and La Rana Artesana (7.6 km).
What are some of the property amenities at Hacienda El Carmen Hotel & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hacienda El Carmen Hotel & Spa?
Guests can enjoy an on-site restaurant and a snack bar during their stay.
Is parking available at Hacienda El Carmen Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda El Carmen Hotel & Spa?
Conveniently located restaurants include Maru Toledo, Restaurante Montecarlo, and Gula Café.
Are there opportunities to exercise at Hacienda El Carmen Hotel & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hacienda El Carmen Hotel & Spa located near the city centre?
Yes, it is 0.5 km away from the centre of El Carmen.
Is Hacienda El Carmen Hotel & Spa accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.