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Novotel Lombok

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#2 of 10 Hotels in Kuta
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Lombok
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1,728 Reviews from our TripAdvisor Community

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Showing 1,141: English reviews
Reviewed 1 week ago via mobile

We were welcomed nicely by the porter and the front desk staff. The room was nice and clean, the view is just amazing and very quite area. For that I give 3 starts. If the management would care to know why we didn't give 5 stars, we would be happy to explain in details in seperate email. Overall the complaints...

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Helpful?
2Thank Multi-Globetrotter
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear Multi-Globetrotter, Warmest greetings from Novotel Lombok Resort & Villas. Thank you for choosing Novotel Lombok Resort & Villas to spend your holiday and for taking your precious time to share your experiences. I am deeply sorry to read that you encountered many different issues throughout your stay and Please kindly accept my sincere apology, even though an apology will...

Reviewed 1 week ago via mobile

This hotel could be a 5/5 however the food at the restaurants let it down. The only nice food we found was at breakfast and the cakes. All the other food we had here was a bit disappointing. This was the only fault we found with the hotel. Everything else was amazing. The staff were all very friendly, welcoming and...

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Helpful?
Thank Sarah M
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear Sarah M. Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach, friendly and helpful staffs. We...

WA
Reviewed 2 weeks ago

We stayed at the Novotel Kuta over the Christmas period. We had a superior room which was dated and, surprisingly, had no balcony so not a comfortable place to sit and relax. The walls were very thin and the cry of a baby a couple of rooms down, piercing. For the price, I would have expected 5 star and it...

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Helpful?
1Thank traveller123WA
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear traveller123WA Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach and our Breakfast. On the other...

Manama, Bahrain
Reviewed 3 weeks ago via mobile

I was really torn about writing this review for the Novotel in Mandalika, Lombok for one simple reason. It's so so beautiful I want to keep it to myself! I'm very fortunate enough to travel extensively but there are very few places I have been as wonderful as Mandalika and the Novotel there was just excellent. This hidden gem isn't...

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Helpful?
Thank Mark H
Novotel_Lombok_GM, Executuive Assistant Manager at Novotel Lombok, responded to this review

Dear Mr. Mark, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach, Traditional Architecture and warmest greeting...

Reviewed 3 weeks ago via mobile

The Novotel Lombok has been wonderful. The service and staff are wonderful always trying to help in every way. Anything you need is no issue at all. We stayed in a Villa room the first time which is a great indulgence with private pool and beach front. A week later we returned to stay before leaving the island and stayed...

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Helpful?
1Thank allaboutmandymay
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear allaboutmandymay, Warmest greetings from Novotel Lombok Resort & Villas! We are delighted to hear that you enjoyed your stay and highly appreciate your compliment on our resort facilities. Your feedback had been shared to the team and every effort will be done to ensure all customers have great experience in all areas. We will keep on continuing our efforts...

Sydney, Australia
Reviewed 4 weeks ago

We stayed for 7 nights with a Luxury Escape package which was very enjoyable. The resort itself is very pleasant, although needs work done in a few areas. We upgraded to a villa with shared pool and the room was very clean and spacious. The breakfast and food in the restaurant are very ordinary and would not recommend the restaurant....

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Helpful?
2Thank JJILA
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear JJILA, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with our services specially from our staffs. We particularly appreciate your...

Bali, Indonesia
Reviewed 4 weeks ago

For the first time visiting the Island of Lombok, Novotel Lombok is definately the best choice I made. From the moment we arrived, The reception - Lena was very helpful and made the check in process at easiest. We were greeted by the Room Division Manager and General Manager like royalty member. Our rooms were 505 and 504 which in...

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Helpful?
Thank thewalidjo
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear thewalidjo, Warmest Greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach, friendly and helpful staffs. We particularly...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

I was struggling to decide if I should stay at Senggigih area or Koeta. However my preferred hotel in Senggigih was full during my stay, I decided to stay at Novotel Lombok which located in the southern part. I was told this area is actually called Lombok Tengah (Central Lombok). The hotel is closer to airport compare to Senggigih area...

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Helpful?
Thank esusilo
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear esusilo, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our...

Port Macquarie, Australia
Reviewed 4 weeks ago

Had 7 Days at the Novotel Resort but wanted more, great location with great pools and the rooms were wonderful with King size beds, upgrade to a villa if you want, but we found no need, aircon has the ability to get to cold but can adjust, food was great Breakfast as much as you can eat, 100 things to...

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Helpful?
Thank RJT789
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear RJT789 Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with our service. We particularly appreciate your comments as you provide...

Sydney, Australia
Reviewed 4 weeks ago via mobile

The Novotel is located on the beachfront with gorgeous sea breeze's . We were picked up promptly from the airport. The driver was very friendly & knowledgeable. Check - in . As Platinum Accor members we were greeted with a warm welcome. Villa - we booked Villa 602 which was located on the beachfront with its own private swimming pool....

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Helpful?
2Thank Ellemay
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear Ellemay, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach, friendly and helpful staffs. We particularly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Kuta
Price Range: $117 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lombok staff and other travellers.
34 questions
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Batley, United Kingdom
7 months ago

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Questions? Get answers from Novotel Lombok staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anything but a superior room”
 of 5 bubbles traveller123WA, 11 Feb 2017 | Read review
“Beach Villas are the best option if you can afford it”
  • Beach Front Villas Room 602
  • Pool Villa
 of 5 bubbles DerekCobra, 17 Jan 2017 | Read review
“Villas look nice but ground floor family rooms were super comfortable”
 of 5 bubbles markawake, 12 Jan 2017 | Read review
“Villas are nice.”
 of 5 bubbles Planetkimchi, 11 Jan 2017 | Read review
“We stayed in both a pool villa and motel twin rooms - the 1st good for the pool & seclusion, but the motel rooms were exception standard.”
 of 5 bubbles daggya, 27 Nov 2016 | Read review
5 of 5