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Novotel Lombok

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#2 of 10 Hotels in Kuta
Certificate of Excellence
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1,692 Reviews from our TripAdvisor Community

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Showing 1,120: English reviews
Amsterdam, Noord-Holland, Netherlands
Reviewed 3 weeks ago via mobile

We went there, thinking we would be eating great Indonesian food. Boy, were we wrong. Mahi mahi was sold out, the rendang was sold out. The staff mentioned to replace the fish for a different one, but just forgot to bring the dish altogether. The shrimp tempura was so blend, no taste. We were not even sure if it was...

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Helpful?
Thank Yentl M
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Yentl, Warmest greetings from Novotel Lombok Resort & Villas! I would like to personally thank you for taking your time in providing feedback about your stay at Novotel Lombok recently. It is only through feedback such as yours that provide us ways to improve our services and products. I am very sorry to read that you have experienced Several...

London
Reviewed 3 weeks ago via mobile

We stayed 3 night at Christmas period. As soon as we checked in we found our room not clean enough (the sliding doors of the bathroom, for example, were not clean and they didn't even close). During our stay there was constant smell of sewage in our room. The pools are very small for such resort-but the toddler one in...

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Helpful?
2Thank Vaniades
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Vaniades, Warmest greetings from Novotel Lombok Resort & Villas! I would like to personally thank you for taking your time in providing feedback about your stay at Novotel Lombok recently. It is only through feedback such as yours that provide us ways to improve our services and products. At the same time, I am very sorry to read that...

Brisbane, Australia
Reviewed 4 weeks ago via mobile

My trip overall was average. Positives: The hotel is well kept and rooms are lovely. Housekeeping are very very friendly. Breakfast is great with a nice variety of food to choose from. Cows grade the sand every morning while having breakfast. Beach is lovely to swim in. They have a variety of activities for all ages and types. Negatives: You...

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Helpful?
Thank Lydia B
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Lydia B, Warmest greetings from Novotel Lombok Resort & Villas! I would like to personally thank you for taking your time in providing feedback about your stay at Novotel Lombok recently. It is only through feedback such as yours that provide us ways to improve our services and products. At the same time, I am very sorry to learn...

Semarang, Indonesia
Reviewed 4 weeks ago via mobile

The hotel was old but well maintenanced. The best hotel you can find in southern lombok at the moment. Very close to some beaches except Senggigi Beach. Bukit Merese a very recommended place to go is just about 5 minutes drive from here. Spa was very great. Breakfast variety was a little bit under standard but the quality was good....

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Helpful?
Thank andremulyono
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Andre Mulyono, Warmest greetings from Novotel Lombok Resort and Villas Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were pleased with The best place to stay in southern Lombok, Beautiful white...

Reviewed 4 weeks ago

Stayed here for only one night on business, transfer is cheaper from airport thundered thousand one way, don't pay more. The small town of Kuta is nice but u will need a bike or car to get there, the sand bar is good, the kids in town will ask u to buy them ice cream, the biggest smiles I have...

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Helpful?
Thank Mick S
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Mick S, Warmest greetings from Novotel Lombok Resort and Villas Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were pleased with Nice hotel and resort, Beautiful white sandy beach, friendly and...

London, United Kingdom
Reviewed 4 weeks ago via mobile

We were due to stay for 2 nights but checked out after one. (Management were kind enough to refund the second night) We paid £100 pn. Ok so we arrived and were given our welcome drink. Very sweet and strong orange squash, why bother? Do it right or do not bother. Squash is a joke. We went to our room...

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1Thank sian f
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Sian F, Warmest greetings from Novotel Lombok Resort & Villas! I would like to personally thank you for taking your time in providing feedback about your stay at Novotel Lombok recently. It is only through feedback such as yours that provide us ways to improve our services and products. At the same time, I am very sorry that you...

Sydney, Australia
Reviewed 10 December 2016 via mobile

I can name some staffs and managers who really provide good and friendly services, such as : Ashley, Ngurah and Wendy. I have checked in the room 232 and it is really dirty and dusty. It was not well-maintained. I moved to Room 601 on the following day. The taste of the food is really bad and needs lots of...

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Helpful?
1Thank Coconutyours
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Coconutyours, Warmest greetings from Novotel Lombok Resort & Villas! I would like to personally thank you for taking your time in providing feedback about your stay at Novotel Lombok recently. It is only through feedback such as yours that provide us ways to improve our services and products. At the same time, I am very sorry that you had...

Darwin, Australia
Reviewed 10 December 2016 via mobile

Beautiful location - exceptional rooms; villas still recommended if you can afford it. Excellent beach, no currents or waves either. Great for kids too, playground & kids pool with slides. Staff attentive friendly and well trained. Novotel encourages you stay at the resort & all activities are overly expensive. Food is not very good; eat in Kuta - much better...

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Helpful?
Thank AlgoaDoors
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Algoa Doors, Warmest greetings from Novotel Lombok Resort and Villas Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were pleased with Beautiful location, Exceptional rooms, Excellent white sandy beach, friendly and...

Melbourne, Australia
Reviewed 8 December 2016

Review collected in partnership with Accorhotels.com
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2Thank Jsof_17
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Reviewed 7 December 2016 via mobile

Its hard to write a review of this hotel... Generally the ambience of the hotel is great. Its quite remote, there are no other hotels in nearby which was great. It has a semi private beach which was great. It has beutiful gardens, on the beach there are many sunbeds, umbrellas and small bungalows where you can chill. The Staff...

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Helpful?
1Thank Jakub G
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Jacub G, Warmest greetings from Novotel Lombok Resort & Villas! I would like to personally thank you for taking your time in providing feedback about your stay at Novotel Lombok recently. It is only through feedback such as yours that provide us ways to improve our services and products. At the same time, I am very sorry to learn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Kuta
Price Range: $122 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lombok staff and other travellers.
32 questions
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Batley, United Kingdom
6 months ago

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Questions? Get answers from Novotel Lombok staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach Villas are the best option if you can afford it”
  • Pool Villa
  • Beach Front Villas Room 602
 of 5 bubbles DerekCobra, 17 Jan 2017 | Read review
“Villas look nice but ground floor family rooms were super comfortable”
 of 5 bubbles markawake, 12 Jan 2017 | Read review
“Villas are nice.”
 of 5 bubbles Planetkimchi, 11 Jan 2017 | Read review
“We stayed in both a pool villa and motel twin rooms - the 1st good for the pool & seclusion, but the motel rooms were exception standard.”
 of 5 bubbles daggya, 27 Nov 2016 | Read review
“If getting a villa, get a garden pool one”
 of 5 bubbles fbricard, 18 Nov 2016 | Read review
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