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Novotel Lombok

NovotelUS$100*
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#2 of 11 Hotels in Kuta
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel Lombok
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1,790 Reviews from our TripAdvisor Community

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Showing 1,183: English reviews
Singapore, Singapore
Reviewed 6 January 2015

Overall nice place to stay, the rooms are clean and decent. However there were ants in my room. Luckily they didn't bother us during sleep. The beach were clean and have nice view. The sands have big beads, making it difficult to walk, but it's a unique experience for me. The pools are also nice, located just next to the...

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Helpful?
Thank Radius W
Novotel_Lombok_GM, Guest Relations Manager at Novotel Lombok, responded to this review

Dear Radius W Warm greetings from Lombok Island! Thank you so much for taking times to share your experience regarding your recent stay in Novotel Resort Lombok. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, associates, products and facilities. However, we wish to apologize that there were...

New York City, New York
Reviewed 3 January 2015

This Novotel resort is average in every possible way. Rooms were ok however not very not clean, food was not particularly good (also got a food poisoning from one of the restaurants so watch out), breakfast was absolutely awful with the slowest of the slow service. The location of the hotel is good as it is situated on a beautiful...

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Helpful?
Thank RoxyNY2012
Novotel_Lombok_GM, Guest Relations Manager at Novotel Lombok, responded to this review

Dear RoxyNY2012, Warm greetings from Lombok Island! We appreciate your time and effort to share valuable feedbacks during your recent stay at Novotel Lombok. We do really apologize for the inconvenience during your stay regarding the foods and the staffs service quality that neither find your satisfied, Your comments were also viewed with great concern by our Heads of Department...

Bandung, Indonesia
Reviewed 1 January 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ZH1222
Novotel_Lombok_GM, Guest Relations Manager at Novotel Lombok, responded to this review

Singapore, Singapore
Reviewed 28 December 2014

The only resort in Kuta, Novotel lives up to its good name as the resort is beautiful and clean. The staff are polite and friendly. We stayed in a private pool villa - the decor was nice and the bed was comfortable. However, the pool was too deep for the kiddos (1.6m). The veranda was not so appealing as it...

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Helpful?
Thank greekgod08
Novotel_Lombok_GM, Guest Relations Manager at Novotel Lombok, responded to this review

Dear greekgod08 , Warm greetings from Novotel Resort Lombok!! We appreciate the time and effort to share valuable feedbacks during your recent stay at Novotel Lombok Your comments were viewed with great concern by our Heads of Department, therefore we do apologize regarding the inconvenience during your stay, actualy there's a privacy sign available on the villa's gate which you...

Manado, Indonesia
Reviewed 24 December 2014

Prepare for using GPS to find this place if you driving. When close to the area pay attention to only find small signboard or you may got lost. Entrance street landscape looks like not maintain and no lights at night. Check in was fast, hotel cleanliness fine, but found gecko on the wall huh. Nice beach view and and swimming...

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Helpful?
1Thank jwawondatu
Novotel_Lombok_GM, Guest Relations Manager at Novotel Lombok, responded to this review

Dear jwawondatu Warm greetings from Siem Reap! We appreciate the time and effort to share valuable feedbacks during your recent stay at Novotel Lombok Thank you for your compliments regarding the fast of check in upon your arrival and the cleanliness of the hotel, However we do apologize on your dissatisfaction of our service in the restauran, specially regarding the...

Reviewed 24 December 2014 via mobile

The room was comfortable, although the air-conditioner didn't work properly. We had to transfer to another room during the night because it was broken. There are many activities that you can do there, so it is recommended for family and friends.

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Helpful?
Thank Vany V
Novotel_Lombok_GM, Public Relations Manager at Novotel Lombok, responded to this review

Dear Vany V Warm greetings from Lombok Island! Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are so pleased to read that you will recommend Novotel Lombok, thanks again and we look forward to welcome you in our resort agan in the...

Townsville, Australia
Reviewed 22 December 2014

I booked here because my daughter loves buffet breakfast, and so do I . I booked a villa, it was quite expensive, but thought it would be bigger enough for just 3 of us. The room was a normal size room, would not call it a villa. Room was musty, pool needed chemicals as was smokey, not like the photos...

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Helpful?
Thank Eighteights
Novotel_Lombok_GM, Guest Relations Manager at Novotel Lombok, responded to this review

Dear Eighteights, Warm greetings from Kuta, Lombok! Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. Please be assured that we have taken these comments most seriously and I have personally raised these matters to the management to be reviewed and discussed at great length...

Jakarta, Indonesia
Reviewed 17 December 2014 via mobile

The deluxe room was very comfortable but as with the majority of rooms - no view other than a brick wall. Choose wisely. It's the preferred hotel for pilots, cabin attendants and mining management en route to Sumbawa because of the proximity to the airport. It's also a good choice for your last night after exploring Gili and the mainland....

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Helpful?
Thank Herbert1234
Novotel_Lombok_GM, Guest Relations Manager at Novotel Lombok, responded to this review

Dear Herbert1234, Warm greetings from Kuta, Lombok! Thank you so much for taking time to share in the TripAdvisor your experience in relation to your recent stay at Novotel Lombok. For your kind information our Deluxe and Superior rooms are located in our only building of hotels room with the garden and lagoon view only, anyhow if you wish to...

Reviewed 16 December 2014 via mobile

These are my experiences 1. The Indonesia call centre took the booking and my Amex card and my platinum accord card. The line cut. The booking was never made. I had to call accord Singapore to clarify. The Indonesia call centre could not be reached after midday. Expensive lesson 2. Rate agreed over phone different from hotel charges. 3. Staff...

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Helpful?
7Thank MikeGildea1000
Reviewed 15 December 2014 via mobile

I was in Lombok for weekend with my hubby. I decided to choose Novotel Kuta Lombok. When i arrived there...i was surprise that kuta beach is so natural and has fantastic view..we enjoyed traditional food like ayam taliwang (spicy chicken) and pelecing kangkung...and then...there was a puteri nyale event..puteri nyale is an event in kuta beach..so amazing and excited. I...

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Helpful?
Thank Hollia H
Novotel_Lombok_GM, Guest Relations Manager at Novotel Lombok, responded to this review

Dear Hollia H, Warm greetings from Lombok Island! Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent visit at Novotel Lombok. We are delighted to read that you got a memorable stay during your last holiday in our resort, we do really apreciate your pracious comments and we glad that you were...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Kuta
Price Range: $128 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lombok staff and other travellers.
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Questions? Get answers from Novotel Lombok staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Sasak Villas are nice for privacy. The Garden Villas would be great if travelling with a group of couples/families.”
TiffanyV332, 23 May 2017 | Read review
“Deluxe room is good”
DoreeseW, 18 May 2017 | Read review
“The beach villa's open right to the ocean.”
owenkennedy, 15 May 2017 | Read review
“We upgraded to a deluxe room because they offer easy access (on the ground floor) and have a large balcony.”
SoniaW602, 14 May 2017 | Read review
“I don"t think it matters what room you have there are only a few with a beech view but I thin the Idea is to get you out and about”
J3231HOkarenb, 13 May 2017 | Read review
5 of 5
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US$100* /night
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Prices are for 1 room, 2 adults
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