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Novotel Lombok

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#2 of 9 Hotels in Kuta
Certificate of Excellence
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1,657 Reviews from our TripAdvisor Community

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Showing 1,091: English reviews
Dardanup, Western Australia, Australia
Reviewed 14 June 2014

On arrival the staff were very welcoming and we were impressed when shown to our "Private Pool Villa" which was modern, clean and well appointed (but we did have problems getting wi-fi as we were located right on the edge of the property). We ate all of our meals at the hotel and thought the quality was good, the curry...

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Helpful?
Thank Kathy L
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Kathy L. Warm greetings from Kuta, Lombok! Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members, products and facilities. I have...

Jakarta, Indonesia
Reviewed 11 June 2014

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Helpful?
Thank Paul S
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Reviewed 10 June 2014

The location of this Hotel is really fantastic, the room was very nice, modern and clean. The staff is very friendly and helpfull. However, i have been a bit disapointed by the food quality, buffet ...

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Helpful?
Thank Yann_Fanch_68
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Jetflo68. Greeting from Kuta, Lombok! Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members, products and facilities. Your remarks toward our...

Jakarta, Indonesia
Reviewed 8 June 2014

I was coming back to Novotel Lombok after over 5 years; and while the prices may have gone up since, so has the overall experience! The room was clean and spacious (we were traveling as a family of four, so the daybed came in handy). The food was awesome - the dinner buffet, especially, had a huge variety of choices....

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Helpful?
1Thank ramen_jak
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear ramen_jak, Greeting from Lombok Islands! Thank you for choosing Novotel Lombok Resort and Villas to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and to receive such a generous compliment from a return guest like you is really meant...

Australia
Reviewed 6 June 2014

Great stay, great amenities, great golf courses. It had everything we could have wanted for our family vacation with my wives parents. The rooms were fantastic and all the staff where exceptional. Every time we needed something someone would be there at a moments notice.

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Helpful?
Thank James L
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear James L. Warm greetings from Kuta, Lombok Island! Thank you for choosing Novotel Lombok Resorts and Villas to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members,...

Australia
Reviewed 5 June 2014 via mobile

The novotel has a monopoly on the luxury hotel offerings in Kuta (for now). The gardens at the hotel are quite nice and staff are friendly but sometimes it was difficult to get service in the restaurants and there is no poolside service to speak of. There are plenty of lounges and huts on the beach for guests but be...

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Helpful?
Thank itsanaddiction
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear itsanaddiction. Warm greetings from Lombok Island! Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. All concerns that you have raised are well noted and much appreciated. Please rest assured that we have taken necessary actions to improve those points. Once again thank...

perth
Reviewed 5 June 2014 via mobile

Worth paying extra and staying in a Sasak villa. Lovely grounds right on the beach. The only Proper Resort in the area of Kuta, South Lombok. Very friendly staff. Property could do with a little maintenance - a few broken wooden rails in places. Very easy to hire a motor bike from hotel for $10 including insurance. Lovely driving around...

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Helpful?
Thank PerthJackie
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear PerthJackie, Warm greetings from Kuta, Lombok! Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are very glad that your trip had been enjoyable and your stay pleasant. Your kind comments will inspire us more to further improve ourselves for our valued guests....

Perth, Australia
Reviewed 3 June 2014

The Novotel is the only luxury spot in the Kuta area. Our room was clean and we got a great few nights sleep. The food at the resort's restaurant + buffet breakfast was good as well as the mojitos served at the pool bar. The private beach is kept clean, there are plenty of spots to sit and relax, despite...

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Helpful?
1Thank Elsita72
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Elsita72. Greeting from Kuta, Lombok! Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members, products and facilities. Your remarks and...

Perth, Australia
Reviewed 3 June 2014

Our whole experience at The Novotel in Kuta Lombok, was relaxing. The staff were excellent and the food was very good. One complaint was being unable to purchase a glass of red wine. Only sold by the bottle. The beach is beautiful and we thoroughly enjoyed our "Breakfast on The Hill" experience. We would definitely return to this hotel.

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Helpful?
Thank JohnMB2466GM
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear JohnMB2466GM. Greeting from Kuta, Lombok! Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your generous compliments on our services , facilities and team members. We also appreciate...

Perth, Australia
Reviewed 2 June 2014

Stayed in standard room. Very good, but could have done with some extras example only two sachets of creamer for coffees. Only one bottle shower gel and shampoo. Not the usual comb,cotton buds, razor etc. Apart from that the room was very nice and comfortable. The breakfast was good and the seafood buffet dinner was also very good. The staff...

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Helpful?
1Thank peawack2
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear peawack2. Greeting from Lombok Islands! Thank you for choosing Novotel Lombok as your holiday destination and for taking the time to share your feedback in the Trip Advisor regarding your recent visit. We are very glad that your trip had been enjoyable and your stay pleasant. Your kind comments will inspire us more to further improve ourselves for our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Kuta
Price Range: $119 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lombok staff and other travellers.
27 questions
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Batley, United Kingdom
4 months ago

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Questions? Get answers from Novotel Lombok staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in both a pool villa and motel twin rooms - the 1st good for the pool & seclusion, but the motel rooms were exception standard.”
 of 5 bubbles daggya, 27 Nov 2016 | Read review
“If getting a villa, get a garden pool one”
 of 5 bubbles fbricard, 18 Nov 2016 | Read review
“Room 111 DIDNT have bad smell. Many did!! Booked through Luxury Escapes at disc price. Would NOT stay here at full price”
 of 5 bubbles bob_druitt, 12 Nov 2016 | Read review
“the beach side villas are perfect for familys”
 of 5 bubbles Grahamh1, 2 Nov 2016 | Read review
“i stay in standard room, and i dont have any complain with that, enough for family too”
  • sofa in the room
  • view from my room
 of 5 bubbles 901sherlyt, 30 Oct 2016 | Read review
5 of 5
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