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BEST WESTERN Roker Hotel

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780 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Roker Hotel
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Showing 773: English reviews
Reviewed 4 weeks ago

A good experience. Had a good snack in Poetic Licence, nice drinks too. Room small but good value, staff really good throughout. Good breakfast. I would heartily recommend for business or leisure, free parking too,

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Helpful?
Thank Patrick S
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team

Chippenham, United Kingdom
Reviewed 16 February 2017

I used to go there as a child and when my family returns to Sunderland, we always stay here. The rooms are fine and clean, and the hotel is located right on the sea front. You can walk into the city, or head the other way towards the famous lighthouse. There are loads of pubs and restaurants nearby, but the...

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Thank Normasnokas
York, United Kingdom
Reviewed 13 February 2017 via mobile

Have stayed a few times over the years and was never enamoured by the shabby fell of the place. However the upgrade which has taken place is a complete transformation. Stylish rooms, pleasant staff and very affordable. The bar and dining areas are excellent, offering a great and varied choice of cosmopolitan European food, a little pricey but lots to...

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Thank gatkin11
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We do work tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. Yours comments are the best reward our team can wish for. We look forward to your next visit...

Reviewed 5 February 2017 via mobile

Room was terrible . Number 113 right next to a staircase and the noise was terrible . The food and drinks were good but breakfast was a joke . Took half hour for two breakfast and told sorry we dont have any poached eggs only fried or scambled ?? They must buy them ready cooked No hot water for a...

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Helpful?
Thank andy n
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take them seriously and they are shared with the team and improvements made where necessary. Our aim is to improve always where necessary and therefore your comments are valuable and being looked upon. Please accept our sincerest appreciation for bringing your views to us for it is...

Nottingham, United Kingdom
Reviewed 4 February 2017

This is a converted row of houses literally on the sea front, cross the road to the beach. Currently undergoing a renovation so paint and wood shaving smells abound, the rooms are very comfortable and the showers are excellent - watch out for the water pressure on the hand basin though! The decorative scheme is a trifle twee but fun...

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Thank johnmhng5
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review on our hotel and can confirm that the bedroom refurbishment is now fully completed and WOW, they are spectacular but please accept our sincere apologies if our refurbishment caused you any inconvenience. Our bar is home to the award winning Poetic License Gin and also home to our...

Reviewed 4 February 2017 via mobile

Delicious food, bar staff friendly and knowledgeable especially Rachel and Paul. Would certainly go again. In fact, so tempted by afternoon tea menu heading back today. Well worth a visit if you like fantastic food, value for money and excellent service. Ticks all boxes.

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Thank Alison D
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your comments regarding our Gin Club Evening and are pleased you had an enjoyable evening. We are looking to hold another in May and hope that to welcoming you back soon. Best Wishes Management Team

Lisbon, Portugal
Reviewed 3 February 2017 via mobile

Excellent food service thanks to Rafael, Paulo and Colin!! Food was delicious and lots of gin tasting! Would recommend this night to all the gin lovers out there! Loads of choice especially in the poetic license range of gins! Good job roker Hotel once again

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Helpful?
Thank Doidomalucolima
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest So pleased to read that you had an enjoyable night at our Gin Club, it was a great night and enjoyed by many. We would like to thank you for your feedback and can assure you will pass it to our relevant team members Best Wishes Management Team

Reviewed 3 February 2017 via mobile

Fantastic night at the Roker for the gin club! Would highly recommend it to everyone! Friendly, helpful and enthusiastic staff! The food was tasty and the entertainment were brilliant! Huge range of gin available at the bar!! Well done Roker!! And thank you Luke (poetic gin guy) for his expertise!!

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Thank Samantha E
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Our Dear Guest Thank you for your comments regarding our Gin Club Evening and are pleased you had an enjoyable evening. Our Poetic License Gin is distilled at our hotel so hopefully following your sampling you will return to try more and we are looking to hold another in May and hope that to welcoming you back soon to that...

Sunderland, England, United Kingdom
Reviewed 3 February 2017 via mobile

Had a fab night at the gin club, tasted great gin and the bar staff were superb! Food was tasty too! Poetic license fireside was my favourite!! Thanks to Rachel and Helder who served me all night good job guys

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Helpful?
Thank Rachel D
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your comments and are pleased to read your review!! The event was a huge success and we will be holding another in May, maybe you could come along and try our Summer Gin, Strawberry and Cream!!! Hope to see you soon Best Wishes Management Team

Durham, United Kingdom
Reviewed 1 February 2017

Lovely night stay in a deluxe room with sea view. Bed really comfortable and room nice and big. Staff extremely friendly, bar area nice and modern and breakfast very tasty. Only thing to be aware of is the sea view rooms are at the front of the hotel above the bar so when it comes to the end of the...

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Helpful?
Thank Samantha E
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We do work tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. Yours comments are the best reward our team can wish for. We look forward to your next visit...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Italian Farmhouse Sunderland
Italian Farmhouse Sunderland
Cuisines: Italian, Pizza
Let There Be Crumbs
Let There Be Crumbs
Cuisines: Cafe, British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
Official Description (provided by the hotel)
Best Western Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms and 2 function venues for events for up to 350 people, suitable for weddings, corporate dinners, charity events, christenings and much more, we also house three bustling eating and drinking establishments. Open to residents and non-residents alike Let There Be Crumbs tearoom, Poetic License bar and Italian Farmhouse restaurant can all be enjoyed under our one roof. ... more   less 

Additional Information about BEST WESTERN Roker Hotel

Address: Roker Terrace, Sunderland SR6 9NB, England
Region: United Kingdom > England > Tyne and Wear > Sunderland
Price Range: $64 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Roker Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Sunderland
Roker Hotel Sunderland
Hotel Style:
#2 Business Hotel in Sunderland
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Roker Hotel staff and other travellers.
7 questions
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Lake District, England
19 days ago
sunderland
2 months ago
Tividale, West Midlands
10 months ago
Sunderland, United Kingdom
Stockton-on-Tees, United Kingdom

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Questions? Get answers from BEST WESTERN Roker Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seaview Room is a must”
 of 5 bubbles PAULDGIB63, 21 Mar 2017 | Read review
“Ask for sea view more expensive but worth it lively for smart young professionals but families wellcome ,for older group ask for quite room”
 of 5 bubbles 879melb, 15 Mar 2017 | Read review
“Ask on booking for a sea view.”
 of 5 bubbles edwardtate, 28 Feb 2017 | Read review
“Best views on the front of the hotel overlooking the sea.”
 of 5 bubbles Normasnokas, 16 Feb 2017 | Read review
“at the front to get the sea view”
 of 5 bubbles johnmhng5, 4 Feb 2017 | Read review
5 of 5