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We spent only 1 night in this hotel on December 2016 and we received the WORST SERVICE in our lives.
When we arrived into our bedrrom, there were 5 hotel workers partying inside this bedroom (eating, singing, etc). We asked for a room change and...More
1 Thank Inglop
Response from Larry T, Owner at ALTA Cebu ResortResponded 30 November 2017
I am very distressed to hear about your plight
Honestly, it does not sound like our resort at all, as you can see from the many
glowing reviews and our badge of excellence.
I will look into it immediately and try to find out why...More
My partner and I chose Alta Cebu as a place to base ourselves while exploring the local area, and we weren't disappointed.
The place is very well looked after, has a lot of home comforts and everything you'll need to unwind after spending hours or...More
Thank Liam B
Response from Larry T, Owner at ALTA Cebu ResortResponded 4 November 2017
I'm always happy to hear compliments that we are doing a good job
Well it ok I would never come back here it over price and it not worth it .The staff ok but there noting to bring me back the ,there noting to reach out a grab u .There no night life here there no entertainment what...More
Response from Larry T, Owner at ALTA Cebu ResortResponded 19 October 2017
I am constantly astounded how folks either love us or loathe us. I have a psychology degree and I still cant figure people out.
I mean absolutely no disrespect. Everyone is entitled to their opinion. Lets dissect this guests opinion
1. price and it not...More
We stayed here after flying into Cebu , wanted to be near the sea , sorry that's a joke , that was my mistake , 40 cab ride away !
Please don't get fooled by the dubious glamorous photos of this place , there were...More
Thank Alan G
Response from Larry T, Owner at ALTA Cebu ResortResponded 24 September 2017
Hello. Thanks for your opinion. It is not the majority opinion, but nonetheless good to hear from all sides.
We always want to hear your problems. But better if you will tell us when you are there so we can fix things.
I find it...More
Poor customer service more worried about selling tours and given súper expensive options for transportations than delivering a good customer service, to far away and not entertaining at all, food it's low quality and not vegan optionsMore
Thank Carlos D
Response from Larry T, Owner at ALTA Cebu ResortResponded 20 October 2017
The vast majority of guests disagree with you. Perhaps the construction in the kitchen made for disturbance in the quality of the food. My apologies.
Construction is now complete.
You forgot to mention that our rates are by far the cheapest of any resort...More