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Crowne Plaza Hotel Brussels Airport

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#4 of 12 Hotels in Diegem
Certificate of Excellence
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Crowne Plaza Hotel Brussels Airport
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889 Reviews from our TripAdvisor Community

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Showing 594: English reviews
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Madrid
Reviewed 1 week ago

My whole experience in the hotel was great. First the service at the reception was very kind and fast. Secondly they gave a better room and free WiFi. Then we had dinner at the bar and the bartenders were very nice (they recommended us local beers, etc.) The room was clean and everything worked ok. The check out was fast....

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Helpful?
Thank ojunquera
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear ojunquera, First of all thank you for staying with us, we appreciate your comment on Tripadvisor and we would like to thank your for that. Great to read that you enjoyed the Belgian beers in our bar and that we our an example in the hotel industry. The entire staff is looking forward to welcome you back in the...

Greater London, United Kingdom
Reviewed 3 weeks ago

There is nothing wrong with the hotel itself and the rooms are standard business fare. But the restaurant food is appalling. The appetizers were served at different times so 2 people were finished while 4 people still waited. I had the lobster risotto and it was terrible. For 31 euros I would expect a nice portion of risotto with succulent...

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Helpful?
Thank brailsm
Maaren V, Manager On Duty at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear brailsm, First of all we would like to thank you for choosing Crowne Plaza Brussels Airport. We appreciated your feedback and would like to apologize us for the inconvenience you experienced during your lunch/diner. Your feedback has been already shared with our Food & Beverage Manager, so he can discuss this with his team and the chef. Together with...

Ireland
Reviewed 3 weeks ago via mobile

Hotel is very close to the airport with a regular shuttle. Rooms are nice, spacious, bed was comfortable and entire hotel was clean. Staff pleasant. Trying to find your room based on layout a little confusing with odd/even and what seemed poor sequencing. Overall, nice hotel

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Helpful?
Thank 12345MB12345
Maaren V, Manager On Duty at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear 12345MB12345, We appreciate your positive comment concerning your recent stay at Crowne Plaza Brussels Airport and the entire team hopes to welcome you back soon. On your next visit we can accompany to your room, so you do not have to look for your room. Kind regards, Stephanie M. - Manager On Duty

santa Ursula
Reviewed 4 weeks ago via mobile

One night stop over here for a business presentation. Stress levels raised as microphones which hotel ordered from external company arrived after our meeting started. Far from ideal and made what should have been a professional meeting look badly organised and reflected badly on our company.

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Helpful?
Thank kubula
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Kubula, Hereby we would like to apologize for the inconvenience that occurred during your meeting. In meantime we already spoke with the organizer of the meeting and have cleared out everything. We hope to welcome you back soon and show the what we are standing for as a Crowne Plaza hotel. Kind regards, The Guest Relations Team

Reviewed 18 February 2017

My first visit to belgium..weather was cold and 3degree celcius. Hotel in airport,staff approachable,comfortable rooms with amenity and mini bar. Breakfast is reasonable..would like to thank the resturant staff and chef in the breakfast buffet. if you like to go to city take a walk to the village nearby which is 15mins..and central station is 5stop away and you can...

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Helpful?
Thank cukoo
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear cukoo, A big thank you for your review of your recent stay at Crowne Plaza Brussesl Airport. We are delighted to see you appreciated the service of our staff and the amenities we are offering. We are looking forward to welcome you back soon with us upon your next visit in Brussels. Best regards, The Guest Relations Team

Barrie, Canada
Reviewed 13 February 2017 via mobile

Very comfortable rooms but the heat is a little to much. Restaurant is nothing to write about but you can always go to the bar and have a good beer and hamburger. Very far from town or any where else to eat. There is a shuttle bus from the airport

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Helpful?
Thank traveller952016
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear traveller952016, Thank you for your review regarding your recent stay at the Crowne Plaza Brussels Airport. I am very sorry to learn that your experience fell short from your expectation. I was concerned to read of your feedback and the AC issue you encountered and I would like to assure you that these have been taken on board and...

Reviewed 13 February 2017 via mobile

Absolutelly the best choice in this location. Servis quality, smiling faces, bed&pillow comfort and delicious breakfast. Internet speed and all other advantages make them top hotel in for business trips to Brussel.

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Helpful?
Thank Atila E
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Atila, Thank you for taking the time to share your great feedback from your stay with us in Brussels. It is wonderful to read that you enjoyed so many aspects of your stay with us and you highly appreciated the delicious breakfast of the hotel and the smiling faces of our staff. To know that your stay was truly...

Timbuktu, Mali
Reviewed 9 February 2017

Room was as you would expect. However, the service in the restaurant was terrible- it was only half full yet took at least half hour to even take our ideas and then another 2 hours for food to arrive. This happened both nights we ate in the restaurant. No idea why it took so long as there plenty of staff...

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Helpful?
Thank P396
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear P396, First of all I would like to thank you for taking the time to share your feedback with us. Your information is very valuable for us and is already shared with our F&B Director. We hope to welcome you back soon and let you experience the standards we stand for. Kind regards, The Guest Relations Team

Winnipeg, Canada
Reviewed 7 February 2017

The rooms were roomy, clean and modern. I had room service every evening just for ease which was really good, the prawns with noodles was excellent. I had a couple in the bar each evening from work, the bar staff were attentive and friendly, I didn't have to wait for a beer even when the bar was full. The only...

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Helpful?
Thank Colin D
Maaren V, Manager On Duty at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Colin D, Great to read you really enjoyed the service of our bar team, as well the tasty noodles. Thank you for your feedback and we will have a look into the procedure concerning the parking with our Front Office Team. Hope to greet your soon, Stephanie M. - Manager On Duty

Namur, Belgium
Reviewed 24 January 2017

This is the worst experience ever. We were directed by this hotel by United that cancelled our flight. It took more than two hours to check in. On a Saturday afternoon there were just two people at the reception to check in 500 passengers. There was no manager on duty. In addition, the two ladies were answering the phone and...

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Helpful?
1Thank ccir2017
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear ccir2017, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 

Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $123 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem
Hotel Style:
#1 Business Hotel in Diegem
#1 Romantic Hotel in Diegem
#1 Family Hotel in Diegem
#3 Luxury Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Brussels Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the side with heat!”
 of 5 bubbles hamptonroads, 15 Jan 2017 | Read review
“All rooms appeared quiet, accessible and spacious”
 of 5 bubbles chesterton548, 18 Oct 2016 | Read review
“Bad bad bad service ; what happend to the Crown Plaza ??????”
 of 5 bubbles Cke007, 24 Sep 2016 | Read review
“I have only stayed in the 5th floor reserved for platinum members. But, I would think all the rooms have excellent sound proofing like the rooms in this floor.”
 of 5 bubbles texas6006, 18 Sep 2016 | Read review
“Avoid hotel and choose from plenty of others in the area.”
 of 5 bubbles stevekennedy2015, 31 Aug 2016 | Read review
5 of 5