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Crowne Plaza Hotel Brussels Airport

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#3 of 11 Hotels in Diegem
Certificate of Excellence
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1 room 2 adults 0 children
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Crowne Plaza Hotel Brussels Airport
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872 Reviews from our TripAdvisor Community

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Showing 583: English reviews
virginia
Reviewed 6 days ago NEW

We checked in the airport Crowne Plaza Hotel as IHG group platinum member on Friday night for a early Saturday departure Check in was fast with a charming desk clerk. We took our bags to the room and then had an overpriced hamburger for a snack (over 25 E) Breakfast was 25E per person and not like you would expect...

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Thank hamptonroads
Neufchateau, Belgium
Reviewed 1 week ago via mobile

Had to stay two nights for a business meeting within the hotel facility. Nothing wrong to mention about the room itself : well equipped and clean (as it should be I admit) but the food and the service never met the expectations linked to that hotel category: food less than surprising and service quite unfriendly from the team. Service quite...

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8Thank jnicolay1975
Miami, Florida
Reviewed 1 week ago

Staff was quite rude, especially when it came to food, so we had pizza delivered. No early shuttle buses. Room was decent, but no coffeemaker/kettle in the room. It was an ok stay for a few hours to rest before our early flight.

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Thank wehaveapiperdoone
A TripAdvisor Member
Level Contributor
6 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

British Airways put us up here due to a cancelled flight. So stayed here for free. Lovely room all clean and tidy. Food ok. The first shuttle bus of the day leaves too late to get to the airport in time for the early flight. I'm assuming there are a few of us being put up here so it looks...

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Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear A TripAdvisor Member, Thank you so much for staying with Crowne Plaza Hotel Brussels Airport and for taking the time to leave us your feedback. I am pleased to know that you found our rooms clean and apologize for the hotel's shuttle hours. I appreciate the feedback that we receive, whether positive and negative to ensure we provide the...

Reviewed 3 weeks ago via mobile

A convenient hotel for business conference and access to the airport. Buffet breakfasts, lunches and dinners were nothing special but good enough with suitable choices for all tastes. The room was clean and comfortable. However, check in was extremely slow and service in the bar area not much better. Simple improvement required here. Staff were professional but not particularly friendly...

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Thank ChrisEastleigh
IHGService, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Hello ChrisEastleigh, Thank you for choosing the Crowne Plaza Hotel Brussels Airport and posting a review and rating your stay. I would like to apologize if your stay was less than satisfactory, brought about by slow check in and less than commendable staff. Despite this, we appreciate that you found the location of the property convenient and the room suitable...

Solothurn, Switzerland
Reviewed 3 weeks ago

Sorry but I was again disapointed, the phone in the room was broken so I had to the reception to order some room service...I told the lady the phone was broken but she just ignored it.... and again, a language problem..... It took about 5 min. before there was some hot water in the shower and sinc.....in the evening, in...

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Thank Cke007
IHGService, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Cke007, Thank you for staying at the Crowne Plaza Hotel Brussels Airport Belgium. My sincere apologies if you felt ignored by one of our hotel staff and that the phone in your room was broken. I appreciate your taking the time to let us know. IHG sincerely cares about your experience, and what you described certainly isn’t what we...

Brussels, Belgium
Reviewed 3 weeks ago via mobile

A hotel room as you can expect from a world's hotel chain. Rooms are large and spacy but look always the same. Services were ok but all in all expensive for what it is. There are better places to stay in Brussels.

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Thank Rodriek
IHGService, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Rodriek, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous overall rating, It is regrettable to learn that you only found our hotel to be at its average best. Allow me to apologize for any inconvenience you may have experienced. Rest assured, we take our guest comments very seriously...

Malaga, Spain
Reviewed 3 weeks ago via mobile

Another stay at this great hotel. Always polite and helpful staff. Rooms are great and always very clean. Breakfast is a real pleasure with all one can wish for. Special requests is made when possible. This is always the only hotel i stay at in Brussels.

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Thank Henrik O
Windsor, United Kingdom
Reviewed 9 December 2016

I only stayed there for one night but found the room very comfortable especially the bed. It was clean but was missing the free bottle of water. The staff were helpful and friendly enough. I did not have breakfast there but used the gym which was well equipped. It is of course very convenient for meetings around the airport. The...

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Thank Christel88_13
Reviewed 5 December 2016 via mobile

My experience with this particular property happens to be quite satisfactory. The room I was provided was a deluxe(not sure) which was nice, clean and cozy with a pleasant view. The gym is average size and manages to pack the basic equipments like treadmill, cycles, dumbles (max 20kg), gym ball, mats n a machine for back. The sauna and steam...

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Thank Rishi D
Stephanie M, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Rishi D, Thank you for your kind review of your stay with us at our Crowne Plaza Brussels Airport. We appreciate your positive comments regarding our rooms, the good fitness as well as the atmosphere in our hotel. I will gladly share your laudatory review with our personnel. I have taken note of your review about the service in...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 

Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $122 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem
Hotel Style:
#1 Romantic Hotel in Diegem
#1 Family Hotel in Diegem
#1 Business Hotel in Diegem
#3 Luxury Hotel in Diegem
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the side with heat!”
 of 5 bubbles hamptonroads, 15 Jan 2017 | Read review
“All rooms appeared quiet, accessible and spacious”
 of 5 bubbles chesterton548, 18 Oct 2016 | Read review
“Bad bad bad service ; what happend to the Crown Plaza ??????”
 of 5 bubbles Cke007, 24 Sep 2016 | Read review
“I have only stayed in the 5th floor reserved for platinum members. But, I would think all the rooms have excellent sound proofing like the rooms in this floor.”
 of 5 bubbles texas6006, 18 Sep 2016 | Read review
“Avoid hotel and choose from plenty of others in the area.”
 of 5 bubbles stevekennedy2015, 31 Aug 2016 | Read review
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