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Mercure Tunbridge Wells

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Mercure Tunbridge Wells
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791 Reviews from our TripAdvisor Community

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Showing 771: English reviews
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Sydney
Reviewed 4 days ago NEW

An absolute delight to stay at the Mercure Tunbridge Wells. We had an extended stay here and it was wonderful. All staff from the Front Desk, Bar, Restaurant, Housekeeping, Maintenance Man and the Gardener were exceptional. I felt as if I was at home. They are a credit to the Management. Nothing was a trouble. The meals in the restaurant...

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Thank oziwarren
London
Reviewed 6 days ago NEW

pretty much every part of this hotel needs to be updated, from the dreadful carpets throughout to the paintwork, baths with enamel rubbing off, doors with brass kickplates off and just the glue remaining. The staff were lovely but it felt like an old folks home!

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Thank TheCubester
Kent, United Kingdom
Reviewed 1 week ago

My wife and I chose this hotel as was adjacent to the Pembury hospital we had to visit. On arrival we were greeted as expected. When we went to our room it smelt of sewerage, there were a host of issues with the room and we were given a 25% discount! The room is desperately in need of refurbishment.

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Thank keith b
London, United Kingdom
Reviewed 1 week ago via mobile

Stayed here and the bedroom was lovely really comfy bed, the food was absolutely lovely and the staff were amazing. Nice spa but the changing rooms could be a bit nicer but apart from that it was a lovely stay.

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Thank ahfjdksidudndmskdo
Reviewed 1 week ago via mobile

The staff really tried hard and the standard of the main hotel was good . service in bars is good. However whatever happened to the spa and pool area. This area is a filthy and run down itlets the rest of the hotel down. I am surprised that no one from Mercure has audited this area

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Thank Woods of London N
United Kingdom
Reviewed 1 week ago

I'm basing the positives in this review entirely around the great staff (reception/cleaners/waiters) etc and the food we had in the 'Mallows' restaurant. Couldn't fault any of them or the items we ordered from a huge menu. As a side note, the location is NOT Tunbridge Wells (about 10/15mins away) but super handy for the A21 or the hospital. If...

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Thank AnotherUnitedKingdom
London, United Kingdom
Reviewed 2 weeks ago via mobile

I found this hotel to be something of an ordeal. Booked a disabled room, when we got there discovered it was a twin room, not a double or king size. On the plus side, there were power points on either side of the beds which is essential these days. Anyway, housekeeping shoved the beds together and remade them so problem...

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Thank skookumuk
Taunton
Reviewed 2 weeks ago

I have stayed a few times and staff are always for helpful. Easy access from main road, plenty of parking. Rooms are a bit hit and miss in terms of noise but the last stay was a noisy room in terms of being right at end near road and they were able to move me without an issue. Shower ok,...

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Thank FiStell
Horsham, United Kingdom
Reviewed 2 weeks ago

My wife and I chose this hotel on the Groupon web site for a weekend break. The hotel was easy to find and on arrival the check in team were very friendly and helped us with any questions that we had. We were treated to a room upgrade to apologise for the steam room being out of commission that day....

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Thank Ian M
Reviewed 3 weeks ago via mobile

Stayed for one night as near down the road from hospital. Room stank (went after spraying air freshener everywhere!). Completely run down room with chips out of for frames and strange yellow markings on bathroom ceiling, gross! Room service extortionate (£30 for chicken beast, chips and one beer, that includes the mandatory £5 service charge!). Paper thin walls meant you...

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Thank Exchange2104

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mallows Restaurant
Mallows Restaurant
Cuisines: Bar, International, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: $96 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Royal Tunbridge Wells/Pembury
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Tunbridge Wells staff and other travellers.
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Questions? Get answers from Mercure Tunbridge Wells staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“141 is mils away from reception!”
 of 5 bubbles TheCubester, 20 Feb 2017 | Read review
“Long walks to room, no lifts.”
 of 5 bubbles AnotherUnitedKingdom, 13 Feb 2017 | Read review
“Not near road for quiet night”
 of 5 bubbles FiStell, 7 Feb 2017 | Read review
“I don't have one”
 of 5 bubbles russl4, 29 Jan 2017 | Read review
“Buy better pillows.”
 of 5 bubbles O5295BZmartinb, 22 Jan 2017 | Read review
5 of 5