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Mercure Tunbridge Wells

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Mercure Tunbridge Wells
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750 Reviews from our TripAdvisor Community

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Showing 732: English reviews
Highworth, England, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 days ago NEW via mobile

Stayed in this hotel for one night as part of a business trip. The member of staff at reception was very welcoming and checked us in very efficiently. The reception area is very pleasant although you are hit with a smell as soon as you come in, although to be fair it is no doubt chlorine smell coming from their... More 

Helpful?
Thank Susan K
Garden of England
Level Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 3 days ago NEW

Having been gifted this at a charity event - we were looking forward to an evening out. Firstly, the staff are friendly and efficient - but that is where it ends. Food service so very slow - then when it eventually turned up was so bland that the condiments could not even do it justice. The long awaited starters of... More 

Helpful?
Thank EyeSpyaFly
Brighton, United Kingdom
Level Contributor
237 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 4 days ago NEW via mobile

We came here for a spa deal and were really impressed. The receptionist was very friendly and efficient checking us in ( early before 12) to our room. The room was a spacious twin with ensuite and the bed was firm but very comfortable. We went to the spa and enjoyed the steam room and pool, but we're disappointed that... More 

Helpful?
Thank ellebtn
Romford, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 days ago NEW

Wanted an overnight stay at a hotel with a spa and found an offer for this hotel on Wowcher. After booking directly with hotel l discovered that the beauty room here is privately owned and was closed all day Sunday! Although there is a link on the hotel website, it would have been helpful to have seen information on this... More 

Helpful?
Thank ladypenelope48

Travellers are raving about these Pembury hotels

Beckenham, United Kingdom
Level Contributor
220 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 1 week ago via mobile

Visited the Mercure for hubbys birthday for one night. I got a deal on wowcher which included breakfast and spa access plus early check in and late check out. When we arrived there was loads of parking spaces and the check in was smooth and the staff member really friendly. She told us we had been upgraded to a suite,... More 

Helpful?
Thank behappie
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

My sister and I stayed here in November, after purchasing a "spa day" with Wowcher. The hotel is ok, but incredibly tired looking and really needs redecoration. The first room we were given was awful, blown light bulbs, peeling paint on the ceilings, the view from the window was a roof and cracked work surfaces where the tea/coffee was situated.... More 

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3 Thank Louise G
Southampton, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

This hotel is the epitome of a tired British 1970 hotel. Mercure will never be able to disguise the fact that it's an old house with a kid 20th century extension, and it's quirky was is definitely not cute. The tir dense was also evident in the staff. It took 30 mins to check in, the queue was only 3... More 

Helpful?
1 Thank Blackers800
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

DEar Blackers800 Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed... More 

Chelmsford, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

We stayed for a weekend on 5th and 6th November to celebrate my birthday and the location was ideal. The hotel is not up to the standard of previous visits to Mecure Hotels and certainly needs some TLC. Very old fashioned although the rooms were very clean and the beds comfortable. We had a few problems with the food;particularly dinner... More 

Helpful?
Thank Karen L
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Karen L, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback about my team. I will share your comments with all our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

1 review
Reviewed 3 weeks ago

I've stayed in less shabby looking Travel Lodges. The staff on reception were good, but that doesn't make up for the "studio". Granted, it was a very large room for a hotel, but the furniture was old and tired, the bathroom looked like a kitchen, the ironing board and iron were in full view (everywhere else, they're in a cupboard,... More 

Helpful?
Thank Mike P
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Mike P Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be... More 

Great Yarmouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

Was a surprise birthday present for wife and would like all the staff for being so friendly and helpful especially Sophie on reception who arranged a birthday cake in the room for us thank you very much !!!

Helpful?
Thank baldbovy
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear baldbovy, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mallows Restaurant
Mallows Restaurant
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: $97 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Royal Tunbridge Wells/Pembury
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Tunbridge Wells staff and other travellers.
1 question
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Questions? Get answers from Mercure Tunbridge Wells staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room at the rear and away from the shows when held.”
  • View of the room
  • Family Room
  • Peeling ceiling
  • More mould
  • Bathroom ceiling
  • Nice complimentaries
 of 5 bubbles heetz, 1 Sep 2016 | Read review
“If you want a hotel for a stopover this hotel is ideal.Bed was comfy,and room clean.”
 of 5 bubbles 927lynnw, 24 Aug 2016 | Read review
“NOT ground floor, AWAY from emergency exits and stairs.”
 of 5 bubbles WSR2I, 14 Aug 2016 | Read review
“Plenty of ground floor rooms available, but no lift to first floor.”
 of 5 bubbles NarrowboatDave, 2 Aug 2016 | Read review
“138 was nice”
 of 5 bubbles su14, 1 Aug 2016 | Read review
5 of 5
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