Suites Portal do Sol
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About
Pousada Portal do Sol is an excellent choice for travellers visiting Ilha Grande, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Rooms at Pousada Portal do Sol provide a flat screen TV, air conditioning, and a minibar, and guests can stay connected with free wifi.
In addition, while staying at Pousada Portal do Sol guests have access to a coffee shop, sun umbrellas, and beach chairs. You can also enjoy a restaurant.
Close to some of Ilha Grande's most popular landmarks, such as Igreja de São Sebastião (1.5 km) and Aqueduto da Ilha Grande (1.7 km), Pousada Portal do Sol is a great destination for tourists.
While visiting Ilha Grande, you may want to try some shrimp at one of the nearby restaurants, such as Lua e Mar, Dom Mario, or Restaurante Pé na Areia.
Enjoy your stay in Ilha Grande!
Location
Reviews
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- Without just cause, the hotel cancelled our reservation midway through our stay.
- Without our knowledge, while we were off the property, the hotel rummaged through our room, threw our belongings in plastic bags, gave our room to another guest, and (since they failed to change room keycode) I at one point walked in on a new female guest naked on our bed.
Details:
We booked the hotel when a room opened at the last minute due to a no show. We established on multiple occasions -- with staff and the owner herself -- that we would stay two nights.
When we returned from a beach around 6pm the day after check-in, the owner waived us down: "The people who didn't show up last night showed up today. We don't have additional rooms and need to cancel your reservation." I tried arguing with the owner, but she -- along with all hotel staff -- doesn't speak any English. My girlfriend translated into Spanish, but the owner wound up seeing nothing wrong with cancelling an in-progress reservation and didn't change her position. She offered to help us get a reservation at another hotel, but after a long day, and as it was storming outside (boats are the only mode of transportation), we had no interest in moving.
Giving up, I went to our room, put in our key card, and saw a random woman naked on our bed. The new guest had already moved in.
I went to the lobby, furious, and discovered that the staff, while we were at the beach and without our knowledge, went through our possessions and threw them without care, concern, or order into various bags, which they shoved into our suitcase. Wet, dirty clothes were mixed with white, new ones. Clothes were stained. About 70 reales were missing. Passports, iPhones, and watches were thrown into the same bags as sandy, wet sandals.
The owner, during all this, never apologized or admitted guilt. There was the tacit expression of guilt when she refunded our stay and found us another room at a substandard affiliate hotel, but then again, that was only after I yelled for an hour and threatened to call the police.
Please stay away from this place at all costs. They don't deserve your business.
We stayed in room 9 which is a steep uphill walk from reception (can be quite slippery after the rain), next to laundry. Very intermittent and weak WiFi in that room, so practically had to go to the reception area even to check emails.
Breakfast is quite good and generous, and the lady making your eggs is lovely. The owners desk and all her business dealings happen right next to breakfast area with no separating walls.
The room itself is quite humble, but very comfortable beds and very good air conditioning. There are signs on bathroom walls warning the guests not to flush toilet paper down the toilet, yet the bin provided is one of the smallest I've ever seen! Our fridge was unplugged for a few hours by mistake from the laundry side. Stained hand towels on the rack once, but quickly replaced when I used my google translate. Overall most staff are quite polite and helpful.
The Caipirinhas are amongst the largest and strongest I've had. The walk to the village is not as short as they may want you to believe, and we did it on the first night in the dark which was a bad decision, as parts get submerged, and I got wet running shoes which never dried in that humidity.
I will look for a better Pousada next time on the island, but can happily stay here again. Can be an enjoyable stay despite some issues.
"Majority wanted to stay on ground floor. But we enjoyed the big upper room with a nice view (remember: 70 steps to climb there!)"Read full review
"All are the same, but rooms 5 & 6 get a little more sun on balcony in evening."Read full review
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