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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,557 Reviews from our TripAdvisor Community

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Showing 3,226: English reviews
Seattle
Reviewed yesterday NEW

This is an incredibly beautiful resort. The staff that we encountered were all friendly and helpful. Unfortunately, it appears that showers in guest rooms are not cleaned daily, which allows mold to grow. On our fourth day I requested that the mold be removed and it was. After that I stuck a hair in the middle of the shower wall...

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Helpful?
Thank Julie L
Calgary, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Our stay at the Orchid started with contacting the Concierge before we headed to Hawaii to arrange a dining experience. They went over and above and secured our beach front table at Browns, probably the best concierge experience I’ve had. The location of this five star hotel is approximately half an hour from the Kona airport. To get there you...

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Helpful?
4Thank bandmdunkley
About Hotel's Favourite Review
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, WOW! Thank you for your very kind comments regarding our Concierge team as well as the rest of our staff, this has certainly made our day reading your review and we cannot wait to welcome you back again very soon. Mahalo!

Sherwoodpark
Reviewed 2 days ago NEW

We stayed at the Fairmont Orchid for four days in November. The grounds, the pool, the beach, and the room were all fabulous. The bell staff and the valet staff were very nice, and provided lots of additional information about the area. Mahalo ! We shall see you all again!

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Helpful?
Thank P6689URbarbaras
Albuquerque, NM
Reviewed 2 days ago NEW

I stayed here last week and while it was only for a short time it was nothing shy of perfect. The lobby is very inviting. Open air with a gorgeous view of the ocean and tiki torches lit at night. It's every post card you've ever seen of Hawaii. I had a Fairmont category room which is a garden/courtyard view...

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Helpful?
Thank preciousgemcrystal
San Francisco, California
Reviewed 2 days ago NEW

The Fairmont's are always a luxurious experience and this one is no different. I will touch on some of the highlights. The room was very comfortable, yet if I went again, I would not get the garden view. It overlooks the side of the hotel which has some beautiful foliage behind a lawn and path area that is well trodden...

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Thank PacificcoastF650gs
New York
Reviewed 3 days ago NEW

Execellent hotel. Outstanding view. Professional and very attentive and dedicated staff. Excellent pool And whirlpool. Outstanding restaurants. Pictureseqe view. Right on the beach. Easily accessible from all are if othe hotel. Excellent shuttle service.

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Thank Raj K
Reviewed 3 days ago NEW

We stayed at the Fairmont sometime ago but just getting around to reviewing it now. The property is absolutely stunning and we had a wonderful time. The grounds we always very well maintained and a great chance to see lots of green turtles. Highly recommend it to anyone but I would walk down the road for some fresh sushi from...

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Thank Chris C
Seattle
Reviewed 4 days ago NEW

Due to horrible weather in Hilo, we abandoned our hotel there, and had to make very last minute changes to extend our reservation here. Gerard was very helpful on the phone, we took a ground floor room for the first part of our stay, then were moved up to our 5 th floor room in the North Tower, with our...

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Thank fabrosr
Reviewed 4 days ago NEWvia mobile

We are so impressed with our stay at the Fairmont Orchid. The staff is the friendliest I've ever encountered. The food has been amazing. The accommodations great. I really don't see how you could be disappointed coming here. We were actually trying to book a return trip while laying by the pool one day. We knew we had to come...

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Thank Tracy E
Sooke, Canada
Reviewed 4 days ago NEW

We stayed at the Fairmont Orchid recently to celebrate our 48th wedding anniversary, also my husband's birthday! We arrived late at night after a long day travelling and were welcomed warmly by reception, valet and bellman and a bottle of champagne and variety of fruit awaiting us in our room. Such thoughtfulness was much appreciated. Our room was on the...

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Helpful?
Thank Jeanette U

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $374 - $814 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Spa Hotel in Puako
#2 Family Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Green Hotel in Puako
#2 Luxury Hotel in Puako
#2 Romantic Hotel in Puako
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Orchid, Hawaii staff and other travellers.
63 questions
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Rolla, Missouri
over a year ago

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Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade your room from the garden view. Those don't offer much of any view except trees and walkways.”
 of 5 bubbles preciousgemcrystal, 8 Dec 2016 | Read review
“Get the ocean view, it's a better view”
 of 5 bubbles PacificcoastF650gs, 8 Dec 2016 | Read review
“Oceanview rooms are stunning”
 of 5 bubbles K8104KDchrisc, 7 Dec 2016 | Read review
“Don't go here, there's better”
 of 5 bubbles johnhS6749QC, 5 Dec 2016 | Read review
“Unless you plan to sit outside on your balcony to view the ocean-save money by booking a garden room. You'd still have a lovely experience”
 of 5 bubbles sabvalleygirl, 2 Dec 2016 | Read review
5 of 5
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