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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
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Fairmont Orchid, Hawaii
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3,649 Reviews from our TripAdvisor Community

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Showing 3,314: English reviews
Rhosneigr, United Kingdom
Reviewed 2 days ago NEW

The Fairmont Orchid is the perfect stay on Hawaii big island where you can just relax and enjoy all the amenities in a perfect setting and also having so much going on around the close proximity if you want a more adventurous holiday. The staff at the Fairmont are so helpful and friendly you will be impressed how much they...

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1Thank John R
Pleasant Hill, California
Reviewed 2 days ago NEW

My husband and I just returned from our first stay at the Fairmont Orchid. We usually stay at the Four Seasons on Maui but decided to explore the Big Island this year. The Fairmont Orchid has the "Aloha feel" that we enjoy so much about Hawaii The resort is beautiful, well maintained and has amazing views! We started each day...

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1Thank Laurie181
San Diego, California
Reviewed 2 days ago NEW

This is a gorgeous property with staff who are warm, friendly, and full of aloha. From the moment we arrived, we felt welcomed and cared for. Everyone from the valet and porters, to the pool attendants and Hale Kai staff, were kind and helpful. The service at this resort is absolutely impeccable. We had our photos taken by the talented...

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1Thank marci503
Reviewed 2 days ago NEW

Love this hotel. All of the staff are friendly and so helpful. The staff at Browns new my name and my order every day and would save me my favorite muffin everyday. Room was clean and comfortable! Would return in a heartbeat!! LOVE

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1Thank Sue J
Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

The service at this hotel is top notch. Everyone is super friendly and helpful. The things which could be better. There were some moths in my room and the robe had a couple of stains. We also got notification that they were going to spray bug spray in our room the last day of our trip, a little strange.

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Thank mojica123
Rensselaer, Indiana
Reviewed 3 days ago NEWvia mobile

I literally cannot say enough about this place! Grounds were gorgeous and kept up meticulously. Loved seeing the frogs at night on the bridge between main building and rooms. Spa was absolutely decatant. My 2nd visit they upgraded me to a waterfall bungalow free of charge. Nights on the golf course are amazing for star gazing. The level of service...

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1Thank spearman2015
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Why thank you so much! We are delighted to hear you enjoyed your treatment at our Spa Without Walls as well as stargazing at night. We are also pleased to hear you enjoyed your stay on our Fairmont Gold Floor and are so happy you chose to spend your honeymoon with us, we look forward to welcoming you back...

Reviewed 3 days ago NEWvia mobile

Amazing hotel with a private beach. Incredible staff. Breakfast is best I ever had . Rooms are big. Private shuttle to mauna lani golf course...and yes, a incredible Japanese restaurant in a beautiful hotel

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2Thank JOE M
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you so much for your very kind review! We are delighted to hear you enjoyed your dining at Orchid Court and Norio's, we hope to welcome you back very soon!

Austin, Texas
Reviewed 4 days ago NEWvia mobile

This resort is really wonderful. Great beach with sea turtles hanging out and getting some sun. Nice pool. Lots of people had kids, so it must be a kid friendly hotel. We enjoyed our 1 night here after our mauna kea moon and stars tour. I highly recommend this hotel and that tour if you can swing it!

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2Thank travelwithkids14
Sydney
Reviewed 4 days ago NEWvia mobile

Excellent service during our stay, staff were very accommodating to our needs. We had a mix up with our booking and they upgraded us to an amazing suite for the night!! We also stayed at the Mauna Lani nearby but this hotel is much nicer.

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1Thank ang_bowman
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to post your review, we are so pleased to hear you enjoyed your stay. Mahalo!

new jersey
Reviewed 4 days ago NEWvia mobile

I won this hotel through bidding on priceline. I was pleasantly surprised by this facility. Before coming here we stayed 2 nights at the Sheraton. This place easy topped the previous despite being equally priced. The turtles that come to bask on the beach are an awesome feature. I also did a waterfall massage here and despite being pricey was...

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1Thank melissamccrink
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Melissa, We are so delighted to hear you enjoyed your stay with us as well as your massage at our Spa Without Walls. We hope to welcome you back again very soon! Mahalo.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $409 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Green Hotel in Puako
#2 Family Hotel in Puako
#2 Romantic Hotel in Puako
#2 Luxury Hotel in Puako
#2 Spa Hotel in Puako
#2 On the Beach Hotel in Puako
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Orchid, Hawaii staff and other travellers.
64 questions
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Rolla, Missouri
over a year ago

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Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view or partial sea view and the setting sun view are the best on floors 4or5”
 of 5 bubbles D7812UXjohnr, 18 Jan 2017 | Read review
“View of the ocean (what else!)”
 of 5 bubbles MassTraveler, 13 Jan 2017 | Read review
“Book an upper floor”
 of 5 bubbles TripsIM, 12 Jan 2017 | Read review
“Away from looking into the courtyard as there was a large garden party going quite late each evening.”
 of 5 bubbles johnmZ7968IT, 9 Jan 2017 | Read review
“Rooms with ocean view are the best”
 of 5 bubbles Ravisub, 7 Jan 2017 | Read review
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