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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,693 Reviews from our TripAdvisor Community

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Showing 3,354: English reviews
Seattle, Washington
Reviewed yesterday NEW

Our room was great. Just a standard without much of a view, but the interior was very nice. Plenty of room. The stand-out is the terrace. We spent a ton of time there, as it's out in the open but semi-protected, and you have a fantastic view of the ocean. The pool is nice but not where you'll spend most...

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Helpful?
1Thank julieAskimagine
Glen Head, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We stayed at the Fairmont Orchid for 4 nights and were highly impressed with the grounds, staff and rooms. We stayed in an ocean view suite on the gold level, which although at first it might seem expensive but the services included make it a good value. The suite was large and beautifully decorated with one and a half baths....

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6Thank Mary M
About Hotel's Favourite Review
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Mary, Thank you so very much for this beautiful review! We are delighted to hear you enjoyed your stay on Fairmont Gold and sincerely appreciate the comments regarding Corey and Kallan. Please do visit us again soon, we look forward to welcoming you! Mahalo.

Reviewed 4 days ago NEWvia mobile

I recently stayed at the Fairmont Orchid to Celebrate a birthday. Anthony Baldos helped with arranging everything from start to finish. He was a pleasure working with, and really helped with making our stay so relaxing and most of all very memorable. I really couldn't have pulled it off without his help. Everyone at the Fairmont Orchid was very friendly....

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2Thank Zachary H
Canton, Ohio
Reviewed 4 days ago NEW

This was our first stay at the Fairmont Orchid though we have been to other Big Island resorts on the Kohala Coast. My husband and I agree that when we return to the Big Island, we will again stay at the Fairmont Orchid. The pool sets this hotel apart from the others: it was a nice size and had several...

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3Thank TravelerEdie
West USA
Reviewed 5 days ago NEW

We have been coming to the Big Island annually for over ten years, but this was our first stay at the Fairmont. This hotel will now be our first choice. We went with their least expensive room, a garden view. The room was spacious and well equipped with a small refrigerator that was perfect for storing a bottle of wine...

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4Thank Western View
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you so much for taking the time to post your review! We are delighted to hear you enjoyed your room accommodations as well as the dining options available. We sincerely hope to have an opportunity to welcome you back again very soon! Mahalo!

Shanghai, China
Reviewed 6 days ago NEW

When we were told the Hotel was running a full house, we had a mind set and yet, service delivery was seamless and we had the most relaxing stay. We had a resort view room, it was serene. Food offerings at Hale Kai and Norio's Japanese Steakhouse & Sushi Bar were great value for money ! In particular Chef Matthew...

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4Thank Annie K
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Annie, Thank you so much for this wonderful review! We are pleased to hear you enjoyed not only your room accommodations, but the dining options as well and we will be sure to pass along your kind comments to Chef Matthew. We hope to welcome you back again very soon. Mahalo!

Santa Barbara, CA
Reviewed 6 days ago NEW

We love returning to Fairmont Orchid, it has become an annual event for the past four years. The rooms are nice size (oceanview suite) the staff is friendly & helpful. The winter months includes the added bonus of whales everywhere as well as turtles.

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1Thank Sbroadhog
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Congratulations on your anniversary! We are delighted to hear you enjoyed your stay with us and hope you will visit us again next year!

Prague, Czech Republic
Reviewed 1 week ago NEW

i have been to fairmont orchid before. i enjoyed my stay. service was excellent, staff was attentive and friendly. pool area very nice, beach a tiny bit small. room in the south tower was nice. best advice, join the fiarmont presidents club and receive free bikes to ride and daily workout clothes delivered to your room

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2Thank 288harveyg
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to post your review! We appreciate your kind comments regarding our staff and service and hope to have an opportunity to welcome you back again, hopefully very soon!

Kuala Lumpur
Reviewed 1 week ago

The resort facilities is modern and complete. You will find everything you need there. However, they did not provide bathrobes, which was annoying. I'm not sure if they were missed out by housekeeping as we didn't ask them. Otherwise, the place is very big and it would be good to keep kids close by as they could get lost. My...

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1Thank laborday2009
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to post your review. Please accept our apologies regarding the lack of bathrobes in your room, as that is a Fairmont standard in all of our guest rooms. We will ensure your feedback is shared with our Housekeeping department to ensure this oversight does not occur again. Mahalo.

cincinnati, ohio
Reviewed 1 week ago

Recently did some island hopping and decided to hit the big island. After looking at a few hotels, I selected the Fairmont Orchid. When I selected our room, I opted for the GOLD option. Knowing it was on the top floor and had it's own Concierge. Let me tell you it was WORTH it. (room 2609) The Concierge service was...

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2Thank allisonhamilton1976
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, We are so happy to hear you enjoyed your experience on our Fairmont Gold Floor and sincerely appreciate you taking the time to post your review. We cannot wait to welcome you back again! Mahalo!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $411 - $762 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Romantic Hotel in Puako
#2 Family Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Luxury Hotel in Puako
#2 Spa Hotel in Puako
#2 Green Hotel in Puako
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Orchid, Hawaii staff and other travellers.
64 questions
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Rolla, Missouri
over a year ago

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Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a resort view room, it was fine.”
 of 5 bubbles 375AnnieK, 14 Feb 2017 | Read review
“ocean view category in north tower are more private”
 of 5 bubbles Sbroadhog, 14 Feb 2017 | Read review
“higher floor better view”
 of 5 bubbles 288harveyg, 13 Feb 2017 | Read review
“Ask for the Garden Room, they have great views and direct access to the pool and the the beach”
  • Two Queen beds
 of 5 bubbles laborday2009, 12 Feb 2017 | Read review
“Even the most basic rooms are great”
 of 5 bubbles Neil_B05, 30 Jan 2017 | Read review
5 of 5