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Gran Club Santa Lucia

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Gran Club Santa Lucia
Gran Club Santa Lucia
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1,370 Reviews from our TripAdvisor Community

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Showing 929: English reviews
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Toronto
Reviewed 1 week ago

I visited Gran Club over the Xmas/New Year’s holiday. Talking to one of the club’s customer service reps one day I was told that many people say they will write a review but most don’t and that reviews really help the hotel. So I have written a review. But when requesting reviews you must also expect the bad with the...

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Helpful?
1Thank JBDayTripp
Hotel Gran Club S, Customer Service at Gran Club Santa Lucia, responded to this review

Dear client, We appreciate the time you have taken to share your experience. Your reviews, either positive or negative, always encourage us to make your stay at our resort more enjoyable. So we are looking forward to seeing you again. Kind regards, Customer Service

Sanford, MB
Reviewed 2 weeks ago

We have been coming here for 7 years. I am very pleased with the improvements, keep up the good work. Food is getting better (the best so far in the 7 years). I did miss a few of the people that left Gran Club but the replacements are just as amazing. I especially liked the fact that the few maint....

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3Thank jpointer2000
Hotel Gran Club S, Customer Service at Gran Club Santa Lucia, responded to this review

Dear client, Thank you for choosing us for your holidays and writing such review about our resort. Your commenets are always instrumental to improve or keep our service , to correct what´s wrong. Wc re glad you enjoyed your birhtday and encorage you to celebrate it again with us. Best rgards,

Vancouver, Canada
Reviewed 2 weeks ago

I first went to Gran Club in September 2015, again in September 2016..... and was amazed by the beauty and cleanliness of the resort, the friendliness of the staff, the warmth and clarity of the water, and the taste of the food. I am making this a yearly vacation.....Cindy....

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1Thank 73Cindy73
Hotel Gran Club S, Costumer Service at Gran Club Santa Lucia, responded to this review

Dear Cindy, We are grateful to you for the time you have taken ton dedicate it to this website and give the world more feedback on us, either positive or negative it is always useful to us. Thank you for having us in mind as a yearly destination. Our best regards

Reviewed 2 weeks ago

This was my first trip in Cuba and I didn't want to leave! I love the staff; animacion and bartenders were my favourite. Music was a little loud and we had problems with our toilet, but overall great!

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1Thank Danielle D
Hotel Gran Club S, Customer Service at Gran Club Santa Lucia, responded to this review

Dear client: Thanks for sharing your experience and positively highlighting our staff. We really look forward to seeing you having another great time here with us. Our best regards,

Montreal, Canada
Reviewed 3 weeks ago

Stayed: 15-29 December, 2016 Traveled with 2kids (3 and 5 years of age) POSITIVE: Almost everything! We truly had a great experience at Gran Club because it answered our needs exactly and we will definitely come back! It is a small, simple yet cozy and beautiful resort with great staff (as is the case in general in Cuba), amazing kids...

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Helpful?
3Thank Roksolana_B
Hotel Gran Club S, Costumer Service at Gran Club Santa Lucia, responded to this review

Dear Client, Dear client: Thank you very much for picking our hotel for your holidays and your nice comments. We are glad to know that you were able to enjoy your vacations with us, and we hope we can welcome you back in the future. Now the Á la Carte Restaurants has 2 phisical places for different menus, we continue...

Reviewed 4 weeks ago

The hotel is great. Second time there. Food is just fine. Rooms are good. Staff are very good. Armando at the pool is a funny and charming guy. Magnus in the entertainment department is excellent. Pluto is also great. Beach is one of the nice beaches in the world for clean sand and the absence of crowds. Big thing for...

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1Thank Lauren H
Hotel Gran Club S, Costumer Service at Gran Club Santa Lucia, responded to this review

Dear client, We are grateful to you for the time you took to review us on this website, we are also glad you had such pleasant vacations with us. Hope you will consider to return. Thanks for mentioning some of our staff and recomending our beach , for hilighting our warm tropical waters , as you described it. Warm regards...

Toronto, Canada
Reviewed 4 weeks ago

I spent a week at Grand Club and this was my first trip to Cuba. I just loved it. This is a really - 3 star hotel but with a 5 - star staff. The hotel is so cozy that it makes you want to come back again and again. I’m already considering to buy a new plane ticket. The...

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2Thank jbavaro13
Hotel Gran Club S, Costumer Service at Gran Club Santa Lucia, responded to this review

Dear client, Thank you for taking a part you valuable time and writing about us, above all for choosing this place for your holidays and also for highlighting the work of some of our staff as Reynaldo and Ivonne. It's very rewarding to know you really enjoyed our resort. Your comments are useful feedback, always, either positive or negative, to...

Toronto
Reviewed 15 January 2017

Just returned from a wonderful vacation here. For me it is definately the staff that make this hotel amazing!! They go way above and beyond to make your vacation the best it can be. I have travelled to this resort many times but have not been for the past couple of years. There has been a lot of changes ...all...

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6Thank lola54Toronto
Hotel Gran Club S, Customer Service at Gran Club Santa Lucia, responded to this review

Dear guest, Thank you for choosing our resort to spend your vacations. Your comment encourages us to keep improving our service and it encourages others to choose us. We would like to welcome you again. Kind regards from Santa Lucia,

Montreal, Canada
Reviewed 15 January 2017 via mobile

The staff was very friendly, there were entertainments all day long, there was entertainment for the kids 2 times a day and a kids disco at night. The hotel is not renovated recently but the rooms were clean. We liked it very much, it is worth the price. The food variety was not that big but otherwise everything was fresh....

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5Thank petiar
Hotel Gran Club S, Customer Service at Gran Club Santa Lucia, responded to this review

Dear client: Thank you for taking your time to share details about your experience in our resort and for write a lovely review, by the sounds of it, you had a great time! We are happy to read that you enjoyed the resort and our service. Kind regards, Customer Service

Kemptville, Canada
Reviewed 14 January 2017

Our week at Gran Club Santa Lucia was wonderful. The staff are very friendly and helpful. The food was so so but definitely edible. I found I got more accustomed to it as the week went on. We stayed in a bungalow which was very nice. English movie channels, up to date TV was much appreciated. Things were very clean...

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2Thank stephaniegilmer2015
Hotel Gran Club S, Costumer Service at Gran Club Santa Lucia, responded to this review

Dear client, Thank you for taking a part you valuable time and writing about us, above all for choosing this place for your holidays. It's very rewarding to know you really enjoyed our resort. Your comments are useful feedback, always, either positive or negative, to improve our service. Kind regards from Gran Club,

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Near Gran Club Santa Lucia

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
This all-inclusive hotel is located right on Santa Lucia Beach, Camaguey Province, Cuba, just a few feet from the coral reef. Its well kept tropical gardens, professional and friendly staff, make this resort the perfect vacation choice for families, couples and honeymooners. Accommodation 252 air conditioned rooms: 12 coral suites, 8 superior junior suites, 86 junior suites & 2 junior suites with special facilities for guests with disabilities and 144 standard rooms. Every room has private bath, mini - fridge, telephone, satellite TV, hair dryer, 110V & 220V. Each junior suite has a living room and balcony or terrace. Included Services For food and beverage services there is a buffet restaurant, specialized in international cuisine; three "A la Carte" restaurants specialized in Cuban, Italian and seafood cuisine. There are 5 bars: lobby bar, beach bar, pool bar, coffee bar and a discotheque. A snack bar is available. The hotel has a swimming pool with separate area for children; day and night entertainment with shows and live music; Mini club with varied daily and night activities for children from 4 to 12 years old. Dance lessons, Spanish lessons, table games, billiard, ping pong, bicycles, non motorized water sports and tennis courts. ... more   less 

Additional Information about Gran Club Santa Lucia

Address: Ave. Turistica Tararaco, Playa Santa Lucia 74250, Cuba
Region: Caribbean > Cuba > Camaguey Province > Playa Santa Lucia
Price Range: $103 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gran Club Santa Lucia 3*
Number of rooms: 252
Reservation Options:
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Also Known As:
Gran Club Santa Lucia Hotel Playa Santa Lucia
Gran Hotel Camaguey
Gran Hotel Santa Lucia
Santa Lucia Camaguey
Gran Club Santa Lucia Playa Santa Lucia, Cuba - Camaguey Province
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Questions & Answers

Here's what travellers have asked, with answers from Gran Club Santa Lucia staff and other travellers.
196 questions
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Questions? Get answers from Gran Club Santa Lucia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a Junior Suite. Much nicer and more space.”
 of 5 bubbles JBDayTripp, 12 Feb 2017 | Read review
“Junior suite gives you more room and closer to everythink”
 of 5 bubbles jpointer2000, 5 Feb 2017 | Read review
“higher floors are best......junior suites”
 of 5 bubbles 73Cindy73, 5 Feb 2017 | Read review
“Good food and cute dancers.”
 of 5 bubbles X4445UWdanielled, 3 Feb 2017 | Read review
“Upgrade to a Junior or Coral Suite”
 of 5 bubbles Roksolana_B, 26 Jan 2017 | Read review
5 of 5