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The hotel looks old and worn out. Needs lots of improvement. The room was dusty and dirty. I got skin irritation after staying here. The hotel location is pretty far from the city. Not much necessity available in its surroundings. The price was justified, but...More
Stay 3 nights from 5/5/14 to 8/5/14.This is my first time stay in the hotel.I stay in room 107.
First of all, the carpets need to be change.The day curtain look like it has been there since the opening of this hotel. It has not...More
2 Thank peter109simei
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 9 May 2014
Thank you for taking the time to give us your views. Positive or negative, your comments are essential to help us improve.
We are currently working on action plans to address some of the issues you raised. A further update will be posted...More
First time stay in this hotel. .never plan..The price quite good might be CNY offer discount. ..we stay in family suite.
The friendly reception . There is no tissue in the room.The bathrooms quite big, and clean.
Need to improved their breakfast for the quest....More
2 Thank Soffylia I
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 10 February 2014
Firstly, we would like to thank you for staying with us during your recent visit to Johor Bahru, and we appreciate your valuable feedback.
I want to sincerely apologize for the unacceptable meal you were served at breakfast. Providing our guests with high quality, delicious...More
Welcoming, Accomadating and Friendly Staff !!!! My 3days 2nites stay from13th-15th October was a very Happy Stayed here.We came as early as 10am on the 13th October and was Attended by a friendly Front Office Lady Staff, We have an Early Check In and All...More
2 Thank Fathiah Z
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 22 October 2013
Dear Ms Fathiah,
Thank you very much for your nice review and for sharing your experience with us.
It was a pleasure for us having you as our guest. We are delighted that you enjoyed your stay with us and that you appreciated our location...More
The cafe had an excellent ambience. Breakfast was complimentary and the lunch was nice. It seemed flawless. Hung out at night with friends. Draught beer was fresh and crisp. Reasonably priced too. The bartender was great and he paid attention to his customers. Met a...More
US$17 - US$23 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Smoking rooms available ,
Non-Smoking Rooms ,
Number of rooms
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