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The Falls Inn & Spa

Traveller (178)
Room & Suite (39)
Dining (9)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Ontario's Finest Inn on the site of Walter's Falls historic sawmill overlooking Walter's Falls, a 45' double plunge waterfall near Owen Sound and Collingwood Ontario. Fine Dining, spa services, hiking on the Bruce Trail, local golf courses and many winter attractions.
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Property amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Spa
Banquet Room
Conference Facilities
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
255Reviews
183Photos
5Q+A
76Room tips
Traveller rating
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  • 14
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Popular mentions
This is a quaint Inn with beautiful grounds overlooking Walters Falls! The rooms are well appointed all with balconies to sit out & enjoy nature. Very spacious & tastefully decorated. The food is excellent & a wide variety of choices to suit all tastes. A beautiful retreat &
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Had a 2-night weekend stay in late March. Like some other reviewers, it was generally fine but could be much better. The building is relatively new and the lobby very quaint but the bedrooms are tired. We'd been in the lobby a year ago so had some expectation about what the
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Response from fallsinnwf, Owner at The Falls Inn & Spa
Responded Apr. 5, 2018
Hi, I am glad to hear you enjoyed our location. I am not sure if you noticed, but during your visit over the Easter weekend, there was a painting crew working on the main level rooms and upper hallway. Because of bookings and events it will take a few months to get through all the rooms. No, we have never moved the beds in the rooms and the uneven paint was not from a 'repair'. Previous guests had dragged their luggage across the wall leaving black scuff marks. The uneven paint was just to remove those marks between paint jobs. Though I agree the uneven paint is also not ideal, the marks were much worse than the fix. We have had a strange spring so far with weather swinging wildly between +7C and snow storms. This has caused a situation where hibernating insects from the surrounding forest are trying to find heat in our window casings. Having outside doors from the room patios makes this situation worse. Housekeeping is removing the bugs as they clean the rooms and again prior to arrival as the cookies and TVs are set for each guest. I am sorry to say the insects continue to invade after check-in when we do not have access to keep on top of them. This is a short-lived issue that is caused by the season and weather. We remain on the case and we are happy to continue to remove them throughout your stay while you are at dinner etc on request, I am sorry to hear about your mini-fridge. Rooms are powered off when not in use and should have been ready for your arrival. I will follow up on this. I am not sure why you have indicated that the breakfast message is inconsistent or misleading. For the package you booked our website states: "Replace the noise of the city with the sound of the falls. Includes accommodation, $30 dinner credit per person in the falls-view dining room and hot breakfast (additional breakfast upgrades are offered)." A hot breakfast is included and upgrades are offered. We try to use the same or similar wording for all promotion we do. The same page indicates the gratuity policy under innkeepers notes displayed when the page loads. Both of these situations should have been clear to you prior to booking. As you stayed on a package the full package was pre-built for your convenience. That included room, dining credits, breakfast credits, taxes, and gratuities. The point of a package is to have the details looked after for you so you can focus on the experience. If you prefer to pay as you go and control these details you can book at our regular room rate and these details will not be automatic, but at your discretion. I disagree about the larger serving sizes. Many restaurants that include the words 'casual fine dining' are more interested in food art than providing a substantial and valuable meal. As our rooms have fridges guests can keep their remains in their room for a late night snack. So there is no harm in being generous. Our servers come around to check on meals shortly after they are delivered. If your sides are ever not to your satisfaction, please say so and we will fix it right away. I hope this information is helpful for future guests and your return visits. All the best, Dwayne Hallman Innkeeper,
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A nice place, rooms are a little dated, but clean. Dinner was good. If you don't enjoy hiking, there is not much around the hotel in terms of things to see. I highly recommend going for a walk to see the falls, it is lovely.
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Response from fallsinnwf, Owner at The Falls Inn & Spa
Responded Feb. 2, 2018
Hi, Thank you for taking the time to review. We are glad you enjoyed your stay overall. For more activities in the area take a look at visitgrey.ca to learn about wineries, golf, skiing (downhill and cross country) theatres, galleries, shopping and more that are all within 20 minutes of the Inn. We hope to see you again to enjoy some of these activities! Dwayne Hallman Innkeeper The Falls Inn & Spa
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The Inn itself was very nice, friendly staff..food was good, bit pricey. As for the room, it had a beautiful view, but could use a better cleaning, noticed while leaving the bed skirt had a big stain on it, obviously not washed and the pillows were very lumpy and old. Could
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Response from fallsinnwf, Owner at The Falls Inn & Spa
Responded Feb. 2, 2018
Hi, Thank you for the review. As soon as we saw your review we sprinted to the room to confirm and deal with this unfortunate oversight. I was a bit confused as Meg and I checked you out and had many conversations with you during your stay so we were unsure why did not inform us of this in person so we could enhance your stay by dealing with it sooner? In any case, we appreciate the notice and have used this situation as an opportunity to assist housekeeping with improvements going forward. We hope to see you again soon, Dwayne Hallman Innkeeper The Falls Inn & Spa
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(Preface: I just re-read my review before hitting post, and I sound like a prima-donna. I'm not. I have given suggestions for improvement that are relatively low cost and or free and easy fixes. With a few improvements, I do feel this Inn can live up to its desired status).
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Response from fallsinnwf, Owner at The Falls Inn & Spa
Responded Feb. 2, 2018
Hi JennyDeeDee, Thank you for taking the time to provide a detailed review. We appreciate your input. We actually do turn on the heat in the room the night before reservations to make sure the rooms is warm when you arrive. I am sorry you found the room cool on arrival. The units are thermostat controlled. Housekeeping fired up the unit and heard it come on - but did not ensure it was set high enough to run long enough to get the room to temperature. This is not a common mistake. I am sorry you experienced it. As you noted the weather was bad during your stay. That was the reason Amelia was running late as she has a long drive in and found sections of the road were not ready for travel. She took her time to arrive safe. As your voucher already gave 15% off your spa services and your package had 40% off your room and dining little things like coffee and additional delay discounts continue to add up. You seemed to understand the weather had caused the delay, you seemed to be glad to have more time for breakfast and your plans were not affected so the situation seemed to be resolved when Amelia arrived. I hope you agree. And yes, the extra snow came with a cold snap of -20C for several days causing this cement and steel building to struggle to get the floors heated. We had the system checked and it was not faulty. We would have to increase capacity to meet the requirements for that kind of temperature. A big investment for 6 or so days a year. All the rooms had the same issue so more floor mats was the only option for that day. We have removed heated floors from our promotion going forward and added the extra mats when the temperature drops. And thank you for the thoughts on the linens and stemware. To be clear, Ontarios Finest Inns is a collection of unique properties in the Province that offer charm and character as well as a high level of service. But they include 3 star rated facilities like ourselves. As a wedding and banquet facility for our community the cost of maintaining the linens and stemware for large celebrations would not be appropriate without changing to a 4 star, and more expensive, location. It would also end the discount vouchers that brought you to us. I think it is better for us to be a better than usual 3 star location. We hope to see you again when you can dine in the sunshine on the patio! Dwayne Hallman Innkeeper The Falls Inn and Spa
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Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Patio With our decor
Photo provided by managementThe Falls Inn & Spa
Maple Jr. Suite
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Is this pet friendly?
Sorry for not responding earlier. I was out of the country for over a month. But I see that your question has been answered. Merry Christimas
1 vote
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I think the one we stayed in did. Best to call them and find out
0 votes
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All rooms/suites have balconies facing the falls.
0 votes
Thank you for the question. We provide a copy of the Bruce Trail loop map to in-house guests at the Inn at the front desk and in the guest room guide. For the larger trail map including the Walters Falls loop visit brucetrail . org to purchase. Thanks again!
0 votes
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"3rd floor was good. I think all rooms have a view of the falls"
"ALL rooms have a falls view -- amazaing"
"Upper floor rooms have a better view of the falls. There are balconies; weather permitting."
"Ask for a 3rd floor room with heated bathroom floor!"
"All nice with a view."
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ALSO KNOWN AS
the falls inn - walter`s falls hotel walters falls
LOCATION
CanadaOntarioWalters Falls
NUMBER OF ROOMS
14
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