We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The location is good, not great, but good on the main road, so it can be really noise at night. But the building OMG!!!! you can see the owners have never spent one dime on it since the earlier days. It's falling apart, the shower...More
Management response:Responded 30 March 2017
Thank you for your comments and your personal opinions about our hotel.
Marco Polo Hotel
Stayed four nights on ski trip with husband. Lobby and restaurant were clean, good breakfast, all staff were helpful and friendly. Elevator shaft always smelled of cigarettes. Game room fair.
Our room was very humid and smelled of mildew upon our arrival. We left the...More
Management response:Responded 22 March 2017
Thank you very much for such an extensive and constructive comment about our hotel. I am looking forward to see you again in our hotel.
Marco Polo Hotel
Booked as part of a school ski package, we arrived at 20:30 to a beautiful marbled floored reception area, giving a false impression. The bedrooms smelt dreadful, the bedding was filthy and had dried blood on them. The shower head did not fit in the...More
1 Thank Rachael E
Management response:Responded 1 March 2017
Dear Rachael E,
I regret that your stay in our hotel has been unsatisfactory.
Thanks for your comments.
The hotel was booked as a part of the package from a travel agency. We arrived on 31/12/2016 at 10-30 am after a tiresome night flight and even more tiresome bus drive from Barcelona to La Massana to discover that the rooms would be available...More
Management response:Responded 16 February 2017
Thank you very much for your extensive comments about our hotel.
Fortunately I only stayed 1 night. Almost all the towels were dirty with stains I don't want to know what it was.
Hotel reception was nice and helpful. We could make a room key copy at 1am in the morning. Rooms are ok. I guess...More
Thank Philipp K
Response from h0tansaa, Atención al cliente at Marco Polo HotelResponded 8 August 2016
From the hotel thank devoting a few minutes to leave us your opinion, it is true that the hotel in the last years is investing money in improvements, one of which is to introduce electrical outlets in the room doors, which will be...More
US$23 - US$82 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotwire, TripOnline SA, Hotels.com, Cheap Tickets, Cancelon, Evoline ltd, Priceline and HotelQuickly so you can book your Marco Polo Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.