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Secrets Silversands Riviera Cancun

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Secrets Silversands Riviera Cancun
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9,596 Reviews from our TripAdvisor Community

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Showing 8,815: English reviews
SW Michigan
Reviewed yesterday NEW

10 days 9 nights over Christmas 2016 After a short ride from the airport, we were welcomed with a wet washcloth to freshen up and a glass of champagne. Check in was quick for our Partial Ocean View room which, we were told, was ready and waiting for us. First we had to go through a disappointing short presentation to...

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Helpful?
Thank arbieSWMichigan
Cherry Hill, New Jersey
Reviewed yesterday NEW

This resort is amazing. The help is spectacular along with the rooms. We had a Jr, Suite Ocean Front, Preferred Club. I would like to tell management they have a great team there. Abraham at the Oceana was super, hustled all the time, Jose at the Word Café was on top of his game, Omar at the preferred club and...

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Helpful?
Thank brando613
Reviewed 2 days ago NEW

My wife and I spent a very pleasant week at this resort over Christmas. Our check-in was quick and efficient, with only a polite and low key pitch for the Secrets vacation club which we expected, this being our third stay at a Secrets resort. The food ranged from good to excellent. We found the French restaurant Bordeaux to be...

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Helpful?
1Thank Rick F
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Rick F, Thank you for choosing Secrets Silversands Rviera Cancun as your destination for the past holidays. For us it was a pleasure to serve you. We are glad to read that you liked the food from our french restaurant Bordeaux and the warm service from our staff members. We will be happy to share your kind comments with...

Reviewed 2 days ago NEW

This was our first Adult only vacation, the resort was beautiful and the staff were excellent. Food was amazing, the creme brule was delicious at the french restaurant. Loved the non reservations restaurants, the top shelf alcohol was great, just have to ask for it. Room service was great and the secret door is a wonderful touch. Rooms was spacious...

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Helpful?
1Thank Vincent H
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Vincent H, Thank you for staying at Secrets Silversands Riviera Cancun, for us it was a pleasure to host you. We are glad to read that you liked our resort concept for adults-only and that you also liked the food from our resturants. Hope to host you again really soon. Kind regards.

Greenwich, Connecticut
Reviewed 2 days ago NEW

We stayed six days for our anniversary! Rooms are nice and big ,suggest you book a room in the 4th building. This is quite has his own pool and partial sea view. Restaurants are serving nice prepared meals . The best restaurant was Rattatouile ,not open every night but served the best food . Other good option is Bordeaux. The...

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Helpful?
Thank gaanpele
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear gaanpele, Thank you for choosing Secrets Silversands Riviera Cancun as your destination to celebrate your anniversary. For us it was a pleasure to host you. We are glad to read that you liked the tranquility of our resort and the eight pools we have for our guests to relax and enjoy your vacation. We are also happy to read...

Reviewed 2 days ago NEWvia mobile

Sorry it has taken a while to post this review. We visited here in November 2016, we had visited two years before and enjoyed it so much we went back. It seemed to have lost a bit of its sparkle this time, with some obvious maintainance issues, loose tiles, damaged beds, chairs etc in the rooms. Very nice to have...

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Helpful?
1Thank Kirsty G
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Kirsty G Thank you for choosing our resort as yout hosts for your most recent vacation to Cancun. For us it was a pleasure to serve you. We are glad to read that you had a good experience overall in our resort and that you liked the food and service at our french restaurant. We are sad to read...

Bloomington-Normal, Illinois
Reviewed 2 days ago NEW

The pool service at the Secrets Silversand is outstanding. Our waitress for the week was Delmy. She was so personable and we absolutely loved her. By the second day, she knew our names and what we liked to ordered. She joked with us and was willing to help us with our Spanish. Make sure you go to the main pool...

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Helpful?
Thank tahunt63
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear tahunt63, Thank you for staying at Secrets Silversands Riviera Cancun. for us it was a pleasure to host you. We are glad to know that you liked the service from Delmy at the main pool. We will be happy to share your kind comments with her. Hope to have the chance to host you again in near future. Kind...

Reviewed 3 days ago NEWvia mobile

Luis at the Preferred Club was amazing and really set us up for a fantastic 40th Birthday trip!! It's amazing! Jose the bellhop was so nice and a great introduction to this fantastic resort! Preferred club all the way!!

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Helpful?
Thank stlmomme
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear stlmomme, Thank you for staying at Secrets Silversands Riviera Cancun, for us it was a pleasure to serve you. We are glad to know that Luis at Preferred Club helped you to have a great 40th birthday. We will be happy to share your comments with him. Hope to host you again soon. Kind regards.

Reviewed 3 days ago NEW

We visited Secrets SilverSands for our honeymoon yet while we were there my new husband also celebrated a birthday. Jerica the concierge went above and beyond to help make sure my husbands birthday was a success. She personalized daily activities calendars just for him and set up a cake and his favorite wine to be delivered. Every time you see...

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Helpful?
Thank Katrina K
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Katrina K, Thank you for choosing Secrets Silversands Riviera Cancun as the destination for your honeymoon. For us it was a pleasure to host you for that special time. Thank you for sharing your experience on Trip Advisor, we are glad to know that Jerica helped you to have a great time during your stay with us. We will...

Reviewed 3 days ago NEWvia mobile

Must stay here! Upon arrival greeted right away. Miguel the concierge at the Club Preferred made the Check in process smooth and seamless. Great service at this beautiful paradise. Can't think of a better way to enjoy the Mayan Rivera. This place is spectacular.

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Helpful?
Thank Marv Y
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Marv Y, Thank you for choosing Secrets Silversands Riviera Cancun. For us it was a pleasure to host you. We are glad to know that you had a great experience overall in our resort. We will be happy to share your kind comments with Miguel. Hope to host you again soon. Kind regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $451 - $1,450 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Reservation Options:
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#1 Business Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Silversands Riviera Cancun staff and other travellers.
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5 months ago

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Questions? Get answers from Secrets Silversands Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room in the 4th building”
 of 5 bubbles gaanpele, 15 Jan 2017 | Read review
“For the best view, get the rooftop jacuzzi!”
 of 5 bubbles 805katrinak, 14 Jan 2017 | Read review
“If you choose an ocean view room, ask to see it first. We were told we had an ocean view and it was more a partial ocean partial pool.”
 of 5 bubbles guyersj, 14 Jan 2017 | Read review
“Would book ocean-view swim-up room”
 of 5 bubbles H716IIangelam, 13 Jan 2017 | Read review
“Jr. Suite with Oceanview was very well appointed.”
 of 5 bubbles KathyfromIlinois, 6 Jan 2017 | Read review
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