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Secrets Silversands Riviera Cancun

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Traveller (11603)
Pool & Beach (2596)
Room & Suite (2194)
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Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“ratatouille”(379 reviews)
“veranda bar”(349 reviews)
“main pool”(1,264 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Secrets Silversands Riviera Cancun
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Reviews (11,744)
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10,764 results
Traveller rating
7,591
2,246
619
201
107
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7,591
2,246
619
201
107
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All reviewsratatouilleveranda barmain poolanna bananaentertainment staffsilver sandsel patiopreferred clubworld cafejuan joseroom servicebarracuda barseaside grillour honeymooninfinity poolother resortspartial ocean view
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2,691 - 2,695 of 10,764 reviews
Reviewed July 25, 2016

Outstanding customer service as usual, this was our second trip. Very clean professional staff. Room excellent and air conditioner worked very well. Food exceptional as Daniel the solmier treated us like royalty. I strongly rec. working on beach area as the rocks and seaweed reduced...More

Review collected in partnership with this hotel
3  Thank jackpsytonroz
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded July 28, 2016

Dear Jackpsytonroz, On behalf of the staff and Management of Secrets Silversands Riviera Cancun we would like to thank you for taking the time to post a such a nice review of your amazing second getaway among us. It was a real pleasure being your...More

Reviewed July 25, 2016

Upon arriving to the resort we were greeted with champagne and a refreshing cold towels, we arrived early and check in time was at 3 o'clock front desk did give us an option to change into our swimsuits to lay out and grab food before...More

5  Thank maryshaba12
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded July 28, 2016

Dear maryshaba12, First of all, we would like to thank you for choosing Secrets Silversands Riviera Cancun, it was a real pleasure to host you during your stay. This amazing review means a lot to us, we are sincerely grateful that you have taken the...More

Reviewed July 24, 2016

This review is actually late. My husband and I visited SSS this past Feb 2016 for a week for our honeymoon. All the reviews you see here with 5 stars are no lie. This place is simply beautiful AND amazing with the most courteous staff!!...More

7  Thank Alexis C
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded July 28, 2016

Dear Alexis W, Better late than ever, we sincerely appreciate the time invested in this wonderful review. We are pleased that you chose the Secrets Silversands Riviera Cancun. We are very happy to learn that your stay was a most pleasant one, that it was...More

Reviewed July 24, 2016

This is one of my favorite all-inclusive resorts that I ever stayed at. Accommodations were beautiful, food was amazing and the service was outstanding. My husband and I were there for a wedding this past week. They did an amazing job with everything! A special...More

5  Thank Christine M
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded July 28, 2016

Dear Christine M, Your comments about our resorts are truly valuable for us, thank you for sharing your feedback through this mean. Be confident that Delmy will receive this message and will be as happy as us to hear that your stay was a Fabulous....More

Reviewed July 24, 2016 via mobile

My wife and I went to Secrets Silversands for our 32nd anniversary. It was everything that we expected and more! From the time we arrived to the time we left we had a blast. Well not when we left because we didn't want to leave....More

3  Thank Joe L
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded July 28, 2016

Dear Joe L, Thank you for sharing your feedback through this mean. We are pleased that your 32nd anniversary was great among us. Your comments about our resorts are truly valuable for us, as this allows us to improve our service levels and product. Be...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$243 - US$464 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$243 - US$464 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (11603)
Pool & Beach (2596)
Room & Suite (2194)
Dining (1285)
Family and Play Areas (58)
Amenities (36)
Business Centre & Event Rooms (33)
Questions & Answers
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HHayden
May 24, 2018|
Answer
Response from DowntownMinneapolis |
Join the SilverSands FB page and work with the e-Concierge, or, once you arrive, have a conversation with the concierge. You could do dinner in the beach bungalow, or in one of the restaurant side rooms, or even in the wine... More
0
Votes
Alina Z
May 23, 2018|
AnswerShow all 5 answers
Response from Connie H | Reviewed this property |
If you like it quiet I would go with building 1 or 2 . Building 3 and 4 have the best views but are a little closer to the action. All rooms are great.
1
Vote
NanSea123
May 23, 2018|
Answer
Response from Kat C | Reviewed this property |
We've stayed there for July 4th last year. It's quite a party. They put a lot of effort to make a special all day event in the main pool area. They build circus-like structure in the pool and have a water show with acrobats... More
1
Vote
Room Tips
"Get the overwater bungalow"
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"Free upgrade when you book through BA"
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"Do NOT get building 5...smells and is loud."
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"Ocean view is worth the upgrade. Bottom floor swim out is great but can be a little louder in the evening if..."
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