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Azul Beach Resort Sensatori Mexico

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Azul Beach Resort Sensatori Mexico
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7,303 Reviews from our TripAdvisor Community

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Showing 6,849: English reviews
Reviewed yesterday NEWvia mobile

Nancy Lopez was amazing, always remembered my name. Absolutely incredible service from her. Always knew everyone's drink order or the usual. I would also like to thank James, he was so friendly. The two of them made my trip unforgettable

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Helpful?
Thank Valerie M
Bexleyheath, United Kingdom
Reviewed yesterday NEW

Don't get me wrong, we thoroughly enjoyed our stay here, The hotel is lovely, well kept and the food is as good as any of the reviews say, plenty of sun beds around pools and on beach, therefore I will just point out the following which was irritating. There is a big sell here, be careful of the separate wine...

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1Thank Linda A
Reviewed yesterday NEWvia mobile

What a fabulous time I had and for my first trip to Mexico, I couldn't have asked for better. Clean comfortable rooms, and the jacuzzi tub was just what I needed as a break from a cold Canadian winter. The best part was the adult pool and Waves swim up bar: Bettyna, Raul, and Diego were the best! They taught...

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Thank Peggy T
Manchester, United Kingdom
Reviewed yesterday NEW

Great time in Mexico, staff at waves bar were incredible with special mention to Bettyna , Raoul and Diego at Waves bar We visited the Mojito bar several nights and Carlos really looked after us. We had read mixed reviews before travelling but found this hotel met our expectations and we were impressed with many aspects. Negatives for us were...

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Thank Karen C
A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

Just got back. One of the most relaxing and fun vacations we have been on. Bettyna at the Waves Bar was unbelievable. Made you feel welcome and like family. We will be back to this resort next winter.

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Thank A TripAdvisor Member
St. Albert, Canada
Reviewed 2 days ago NEW

This was our second visit to Azul (we were also there in January of 2016). It's a smaller resort, but lovely. The staff are so friendly. Our favorite waiter was Braulio as he made a great impression on us the last time we were there. But so many of the waiters/waitresses were very friendly and remembered things that you liked....

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Helpful?
Thank Miranda L
KarismaHotelsResorts, Director General at Azul Beach Resort Sensatori Mexico, responded to this review

Dear Miranda L, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Sensatori Hotel. Again, thank you for choosing the Azul Sensatori Hotel for this vacation and we hope to share many more in the future. Kind Regards, Rolando Miravete General Manager

Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

This was our family's second visit to Mexico, and I was looking for a good value with better food and closer to the airport than the resort we tried last year. The Azul Sensatori definitely delivered on these criteria! I liked that it was smaller than some other resorts, as the proximity of our room to all amenities made it...

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Helpful?
Thank CMMC75
KarismaHotelsResorts, Director General at Azul Beach Resort Sensatori Mexico, responded to this review

Dear CMMC75, Your feedback has been carefully considered and I will be sure to take the necessary action to ensure that Azul Beach Resort Sensatori México maintains one of the most sought after resorts within the Riviera Maya and Mexico. In gratitude, thanks once more for your comments. Be assured that your feedback is valued and important. Sincerely, Rolando Miravete...

Old Bethpage, New York
Reviewed 2 days ago NEWvia mobile

This is our 2nd time at this resort. The beach is where the great service is at! Nancy took care of my family so well in the member section that my kids wanted her to sleepover and watch a movie! She remembers everyone's drink and before you know it you won't even have to ask for one, because the next...

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Helpful?
Thank kreese211
KarismaHotelsResorts, Director General at Azul Beach Resort Sensatori Mexico, responded to this review

Dear kreese211, I am really happy to see that you enjoyed Nancy´s service. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Remain at your service, Rolando Miravete Hotel Manager

Croydon, United Kingdom
Reviewed 2 days ago NEWvia mobile

The hotel rooms are very spacious and beds clean and comfortable. We didn't use the jacuzzi in our room, but sure some people would love it. The food in all of the restaurants was very good and the service better than I have had anywhere. The staff seemed genuinely friendly and nothing was too much trouble. We used some of...

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Helpful?
Thank Smarty54
KarismaHotelsResorts, Director General at Azul Beach Resort Sensatori Mexico, responded to this review

Dear Smarty54, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. It was a pleasure to host you holiday...

Linton, United Kingdom
Reviewed 2 days ago NEWvia mobile

We went back to Sensatori hotel for the 3rd time and it didn't disappoint. We were traveling with a 13 month daughter. We made use of all facilities especially the children's club. We've found the staff is what makes your time there extra special as they go that extra mile for you regardless of there role within the hotel. We'd...

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Helpful?
Thank Joanne2709
KarismaHotelsResorts, Director General at Azul Beach Resort Sensatori Mexico, responded to this review

Dear Joanne2709, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard Gourmet cuisine. It is great to know that you enjoyed your stay from start to finish and I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 

Additional Information about Azul Beach Resort Sensatori Mexico

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $456 - $1,347 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Sensatori Mexico staff and other travellers.
1,206 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't have children, you can stay in the adults-only section.”
 of 5 bubbles 913mirandal, 20 Jan 2017 | Read review
“Room was close to the beach with a beautiful view”
 of 5 bubbles christopherfL3652IC, 20 Jan 2017 | Read review
“Higher floors are more quiet and you have more privacy on your balcony.”
 of 5 bubbles williammS7956XY, 19 Jan 2017 | Read review
“Building 2 will put you close to the adult only area.”
 of 5 bubbles michelek730, 18 Jan 2017 | Read review
“Any room worth its price.”
 of 5 bubbles tbja2017, 18 Jan 2017 | Read review
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