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Azul Beach Resort & TUI Sensatori Resort Riviera Cancun, by Karisma

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Traveller (8575)
Pool & Beach (1576)
Room & Suite (1507)
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Overview
  • Excellent68%
  • Very good21%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“premium section”(619 reviews)
“mojito bar”(412 reviews)
“waves bar”(201 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (10,462)
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9,841 results
Traveller rating
6,390
2,129
794
303
225
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6,390
2,129
794
303
225
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All reviewspremium sectionmojito barwaves barchique restaurantspoons restaurantthe caribbean restaurantla chiquetapaswine pairingadult sectionthomson repsfamily sectionboot camppool butlersswim up roomgreat holidaykids club
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1 - 5 of 9,841 reviews
Reviewed yesterday

We travelled as a couple in May 2018. We were warned in advance of building works going on but having read other reviews, didn't worry too much and actually, once there the refurbishments had absolutely no impact on us whatsoever. I did many of the...More

1  Thank JezzaSussex
Reviewed yesterday via mobile

Firstly if you could a 3.5 rating i would, not quite 4 and definatly not 5. This was our second (and last) time visiting this hotel, the first was 4 years ago for our honeymoon. The first time we had no faults at all and...More

1  Thank jaeguntrip
Reviewed yesterday via mobile

We have just come back from a two week stay in a premium room at Sensatori Mexico. A rocky start after our room had a distinctively damp horrible smell and feel. After many hours of trying to liaise with the hotel itself the TUI rep...More

2  Thank Megan R
Reviewed yesterday

Very good greeting at check in and easy process. Luxury suite with jacuzzi hot tub and pool view. Very well equipped and mini bar included at no extra cost. Staff were very friendly and customer orientated. Celebrating our wedding anniversary was enhanced by the lovely...More

1  Thank Colin W
Reviewed 2 days ago

This is the 2nd year in a row we went to this hotel. We was very lucky in regards to the weather had 11 days of sun, but before we went and when we went home was thunderstorms. The hotel itself is lovely, however if...More

Review collected in partnership with this hotel
4  Thank elliefh2299
View more reviews
Most Booked Properties in Puerto Morelos
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Breakfast included
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Hot Tub
Tennis Court
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Price range
US$280 - US$829 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
#9 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$280 - US$829 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
#9 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (8575)
Pool & Beach (1576)
Room & Suite (1507)
Dining (750)
Family and Play Areas (101)
Business Centre & Event Rooms (29)
Amenities (19)
Questions & Answers
Ask a question
mambarock
June 16, 2018|
Answer
Response from Kenny D | Reviewed this property |
There were no signs up outside the restaurant unfortunately. We were disappointed cause we went once and it was great.
1
Vote
Angie G
June 16, 2018|
AnswerShow all 4 answers
Response from Kenny D | Reviewed this property |
You can buy these bands to help repel them but it's really a hit or a miss. I got a couple over a two week span whereas I seen someone with their back covered in bites.
1
Vote
Shelly C
June 11, 2018|
Answer
Response from horts1 | Reviewed this property |
Finesse centre is small and is part of the Spa but as good as you get in most hotels. Yoga is very good on beach in the morning.
1
Vote
Room Tips
"Adult only suites are avaible but at extra cost, they will try to up sell to you."
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"Second block of apartments, away from the sea-front which has the smell of seaweed. Ground floor rooms have..."
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"Room 3216 was perfect view for both pool and beach"
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"Loved the fully stocked frig and the clean sheets every day. We had a suite with a walk-out to the pool."
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