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Azul Sensatori Hotel, by Karisma

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Azul Sensatori Hotel, by Karisma
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6,993 Reviews from our TripAdvisor Community

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Showing 6,565: English reviews
Sheffield, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed today NEW

Stayed here for two weeks in a room in the adults only area. Our room was quite big with a large balcony. Shower area was also a good size with a seperate jacuzzi type bath in the bedroom. Good selection of restaurants and bars that serve premium quality brands. I would advise that if you ask for a gin and... More 

Helpful?
Thank sezlez
Houston
1 review
Reviewed today NEW

Excellent experience, we are definitively going back. Excellent food, facilities and entertainment. The staff was very friendly. Only drawback is that there are too few beach sits for the size of the hotel.

Review collected in partnership with this hotel

Helpful?
Thank gabrielgM7480IG
Calgary, Alberta
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed yesterday NEW via mobile

I'm not going to say much about this resort because it didn't leave much of a lasting impression. I had much higher expectations for a Karisma resort than what we actually got. Check in was a good smooth process but they didn't welcome us with a manias or champaign like other resorts we've stayed at. Room was great. Big, clean... More 

Helpful?
4 Thank sungoddess0309
Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

I really enjoyed the morning yoga with Jorge. He was very knowledgable and profession. Each morning session was a little different as we worked through the various asanas. The beach location was perfect start to the day.

Helpful?
3 Thank bonz4356
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear bonz4356: I am really happy to see that you enjoyed the yoga with Jorge. We will address your kindly comments with him. We are excited to welcome you back next year at Azul Sensatori México by Karisma, your Mexican home in the Riviera Maya All the best! Rolando Miravete Hotel Manager More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW via mobile

This hotel is brilliant, Mexico is an amazing place to visit and there is no more perfect base than at the Azul sensatori. Food, activities and rooms are incredible but by far the greatest asset this hotel has is their staff. Every single employee is absolutely brilliant. Blanca and Raul at the pool bar are fantastic, Jorge at breakfast in... More 

Helpful?
5 Thank Laura R
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Laura R, Thank you very much for your recent visit and lovely comments on TripAdvisor. We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean. Looking forward to welcoming you back pretty soon. Best regards, Rolando Miravete Hotel Manager More 

Suffolk
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW

This hotel is excellent. The food is very good and the all inclusive wine is the best we have had. The staff are excellent. Nancy is friendly and helpful and brought us drinks around the pool. Patricia and Alma gave us excellent massages on the beach and Santiago really looked after us and made sure that for both my birthday... More 

Helpful?
1 Thank JCH11
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear JCH11, On behalf of Azul Sensatori team, thank you for choosing us for this special holidays. I am so happy to hear that your experience with our resort was wonderfull and service was excellent. We are looking forward to welcome you back pretty soon. All the best! Rolando Miravete Hotel Manager More 

Winnipeg, Canada
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 days ago NEW

I decided to pick a swim up suite this year , what a lovely decision walked out each morning watched the sunrise over the palms, jumped in did a few laps wide awake and ready for the day. If your a beach person I did not find the beach as bad as I had read in other reviews there was... More 

Helpful?
Thank turx4075
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear turx4075, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at Azul Sensatori México by Karisma. We have worked very hard in this area in order to avoid other guests get the same impression. I am sure that we can retrain and evaluate our... More 

New Orleans, Louisiana
2 reviews
Reviewed 4 days ago NEW

This was our first time visiting this area, the resort was very nice, food delicious, rooms very nice, with great views, and staff very helpful and friendly. We were a bit disappointed with the beach, it was full of seaweed, as was the water while we were there. We did spend time in a cabana on the beach, but not... More 

Review collected in partnership with this hotel

Helpful?
Thank joshua1845
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear joshua1845, We very much appreciate your review on TripAdvisor, we understand your experience was not exactly perfect but you can be certain that all your comments will be taken into consideration. As well i would like to apologize for the unpleasing beginning of your holidays with us. I am sure that we can retrain and evaluate our staff in... More 

1 review
Reviewed 4 days ago NEW

Fantastic Hotel the staff were all wonderful. Marina who was our maid for the stay was amazing, funny and always smiling, she was awesome to the children and kids loved the surprises she left in the room every day for them. They couldn't wait to go back to the room to see what she did for them. Blanca who worked... More 

Helpful?
Thank Lisa S
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Lisa S, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. It was a pleasure to host you holiday and we look forward to your next visit. Best Regards, Rolando Miravete General Manager More 

A TripAdvisor Member
Reviewed 4 days ago NEW via mobile

Having a great time so far, the staff have been incredible! Especially Bettyna around the pool everyday and Katinka who are both always so happy with amazing service and always put a smile on our faces :) Alex and Raul in Spoon have also been fantastic. Thank you!

Helpful?
Thank A TripAdvisor Member
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear guest: I'm glad to hear that you enjoyed your experience at Azul Sensatori. Please rest assured that I will share your comments with Bettyna, Katinka, Alex, Raul And also with all the staff around the pool I'm sure they will be very flattered with your comments. I hope we have the pleasure to welcome you once again very soon.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 

Additional Information about Azul Sensatori Hotel, by Karisma

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $462 - $1,321 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Sensatori Hotel, by Karisma 4.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Sensatori Hotel, By Karisma Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Sensatori Hotel, by Karisma staff and other travellers.
1,105 questions
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Questions? Get answers from Azul Sensatori Hotel, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor in the Adult section is quiet.”
  • Towel art creation by the maid.
 of 5 bubbles sezlez, 4 Dec 2016 | Read review
“We arrived at 4am and they gave us a temporary upgraded room while they had ours ready. All rooms are amazing.”
 of 5 bubbles gabrielgM7480IG, 4 Dec 2016 | Read review
“Rooms in building 2 or 3 are very close to the swim up bars as well as the Mexican and Caribbean restaurants”
 of 5 bubbles turx4075, 30 Nov 2016 | Read review
“Don't let them talk you into a nicer room to attend a presentation, unless you want to be sold or hear about a timeshare. All of the rooms have similar rooms, unless you are very close to the beach or right on the beach. ”
 of 5 bubbles joshua1845, 30 Nov 2016 | Read review
“Room 4430 on top floor in family tower.”
 of 5 bubbles B8409IKlisas, 30 Nov 2016 | Read review
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