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Dreams Jade Resort & Spa

Unidad 26 Mz. 20 Lote 1-1 Sm. 3, Puerto Morelos 77580 Mexico
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Traveller (14967)
Pool & Beach (2989)
Room & Suite (1834)
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About

#2 of 9 all-inclusives in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Bicycles available
Diving
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, French, Spanish
15706Reviews2214Q+A100Room tips
Traveller rating
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VRae05 wrote a review Yesterday
La Porte3 contributions
I traveled with my 3 kids plus 4 extra teenagers (my son's friends) for their senior trip. We had 3 rooms between the 8 of us, and all 3 rooms were in building 1 but we had preferred club access. All 3 rooms had the same layout with 2 double beds and a sunken area with a sleeper sofa. Only slight safety concerns were the TV sticks out into the room near the weird step down in the middle of the room, but we didn't have any small children to worry about someone falling. We have stayed at this resort 3 times, so I mostly knew what to expect. There is quite a bit of walking if you stay in building 1, but we were happy to be close to the pools since we spend our whole day there. Pools are heated so we could get right in them early in the morning before it was warm outside. The ocean is swimmable and we were in it daily, but there is a rocky area that we had to be careful to avoid. Food was all great. We everywhere except Mercure for dinner, and enjoyed each meal. Even the room service food was good, but the service aspect of room service could have been better. Our favorite was Spice, and Miguel was so entertaining as our hibachi chef! I got a relaxing massage at the spa and it was slightly lackluster. The hydrotherapy circuit is poorly laid out so there is some walking back and forth which I noticed created a lot of noise while I was getting my massage (not very relaxing to hear people walking by talking and doors slamming). The entertainment crew kept us involved all day. We loved Andrea, Saul, and Antonio. All in all, it was worth the money spent. I hope the resort can make a few updates to make the experience even better for our next visit.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mktb wrote a review Yesterday
1 contribution1 helpful vote
The resort experience feels like a cheap vacation with extremely rude guests, inattentive staff and poor service. The resort hosts A LOT of weddings so be prepared for restaurant closures for weeks at a time and basic/bland tasting American food. There is not much Mexican culture and it felt like I could have been anywhere - IT DID NOT FEEL LIKE MEXICO! Rooms are very spacious and most rooms have their own private jacuzzi which is great! We were told the franchise has been recently purchased by Hyatt and there are so many changes that the resort cannot keep up and it is definitely evident. As always, be prepared for 6am wake up times for spots by the pool/beach. You must “check in” with the pool concierge to let them know where you’re sitting which is bizarre. !!!!There are no wrist bands for this resort so often times people park on the streets and walk down the beach and pretend they are guests!!!! They are not rude at all but it is a bit unfair when my family paid as much as we did. Many of the activities such as archery, batting cage and shooting range are CLOSED! They do not mention this when you book the resort so be careful if you are interested in these sports. The only amazing thing about this resort was the French restaurant. After trying the buffet and other restaurants, we ended up only going to the French. All the hosts and servers went above and beyond for us, the food was phenomenal and we would eat there for every meal if we could! Do some research and make sure this resort is right for the type of vacation you want!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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alynn42 wrote a review Yesterday
Las Vegas, Nevada3 contributions
We had a great time at dreams Jade! We have stayed at other dreams before and this is the best one we’ve been at. Rooms are super spacious. Food was great (other than Mexican restaurant) and great entertainment. Especially Angel from entertainment staff! We came with another couple but this is a very family friendly resort as well and we plan to come back with our kids next time.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Samanta Aguilar, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear Valued Guest, Thank you very much for posting such a nice review! We are happy to read that your stay with us has met your expectations. It is a pleasure for us to know that you enjoyed your stay and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your stay so pleasant. We trust we will have the opportunity to welcome you once again to this beautiful paradise of ours. Greetings Samanta Aguilar E-concierge Dreams Jade Resort & Spa econcierge.drjrc@dreamsresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chantaleturgeon20 wrote a review Yesterday
1 contribution
We were going to Dream Jade Resort with the expectation of it being good and they suprised us be being excellent. This trip I will forever remember. The food was excellent. If I had to choose my favorite restaurant I would go with Spice or Italien. The beach was beautiful even if there's rock some places. The room were big, comfortable bed and big bathtub. Loved everything about this hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Samanta Aguilar, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear valued guest, Thank you for taking the time to write this amazing review. We are pleased you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that makes the difference. We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future! Best regards Samanta Aguilar E-Concierge Dreams Jade Resort & Spa econcierge.drjrc@dreamsresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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67ynoT wrote a review Feb 23
Ottawa, Canada3 contributions4 helpful votes
We spent ten amazing days at the Dreams Jade. Not a huge resort just the perfect size. From check in to check out, the service was exceptional. All staff went above and beyond to make our stay very enjoyable. Jenny and Antonio from the entertainment team were amazing during the day and evening. Alvaro, Neo and Edwin were friendly and brought us our drinks with a smile and the occasional witty saying to make us smile. The Carnival buffet always has a great selection for breakfast and lunch. Caper’s Italian restaurant was delicious with a great selection. Tamarindo Mexican restaurant was also very good. Cocos cafe was a great place to enjoy any of your coffee needs and a great place a quick gelato. Yummy doughnuts as well. Our room was was kept clean and it was very comfortable. Thank you Antonio. We will definitely be back in the future.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Erica C wrote a review Feb 23
Lancaster, Wisconsin1 contribution
Spice was fantastic! Awesome experience with Chef Miguel Garcia!! It’s not only a fabulous meal but a great show! Service staff were wonderful and always made sure your glasses were full. I would recommend anyone staying at Dreams Jade to experience this!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Make sure to get a reservation right away at 9am for your dinner.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Samanta Aguilar, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear Valued Guest, Thank you very much for posting such a nice review! We are happy to read that your stay with us has met your expectations. It is a pleasure for us to know that you enjoyed your stay and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your stay so pleasant. We trust we will have the opportunity to welcome you once again to this beautiful paradise of ours. Greetings Samanta Aguilar E-concierge Dreams Jade Resort & Spa econcierge.drjrc@dreamsresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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laalexander9206 wrote a review Feb 23
Brookfield, Wisconsin2 contributions
This was our second consecutive year at the Dreams Jade Resort because we enjoyed it so much. Our travel agent does a great job of understanding our needs and desires and takes care of every detail for us. I appreciate that we always take a private transfer to and from the resort. Each year we create precious memories.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Samanta Aguilar, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear valued guest, Thank you for taking the time to write this amazing review. We are pleased you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that makes the difference. We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future! Best regards Samanta Aguilar E-Concierge Dreams Jade Resort & Spa econcierge.drjrc@dreamsresorts.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jaclyn T wrote a review Feb 23
1 contribution1 helpful vote
If you don’t mind terrible food and long lines this resort is for you, condition of hotel is ok. Does have a nice infinity pool, attentive pool staff and a clean beach. You can only make a reservation at one restaurant the hibachi place and it fills up one minute after they open up the reservation system. All other restaurants have long lines unless you arrive right at 5:30. They will give you a buzzer so you can walk around but it took over an hour to sit down to eat at most places. The buffet was pour favorite place especially if you choose something that was being cooked in front of you. They do have a nice selection of cut fruit.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Samanta Aguilar, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear guest, Thank you for taking the time to rate your recent visit to our resort. Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team. We are very sad to read that our food did not fully meet your expectations, and we are very sorry. We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future! Greetings Samanta Aguilar E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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arf1410 wrote a review Feb 23
Redmond, Washington587 contributions15 helpful votes
Well, this is a different sort of review... as I visited, but did not stay. We were staying elsewhere, had a car, and wanted to visit a friend who was staying at Dreams. I understand the nature of AIs, and the need for security, so was OK that they wouldnt let me into the resort. I was fine with that. However, not only would they not let me into the lobby, they eventually acted like they were doing us the world's largest favor by letting us (me + the Dream's guest) sit in the chairs outside in the driveway for a "maximum of 15 minutes." Granted this exact scenario will be applicable to very few other guests, but it tells me the employees either aren't empowered or are simply unable to "think outside the box" should a guest have a request they don't see every day.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Karen G wrote a review Feb 23
1 contribution
Our stay at dreams jade was a positive experience from the smooth check in, the beautiful rooms to the perfect beach area/pool options. The cherry on the top was the excellent service provided daily by our buffet staff (Leo and Edgar) who treated us royally! We will miss their big smiles and wonderful attention to detail and great sense of humour. We will be back!
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Date of stay: February 2024Trip type: Travelled with friends
Room Tip: Be sure to check into your dinner restaurant options and leave plenty of time to wait for a table...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Not the right property for you?
There are more places to choose from in the Puerto Morelos area.
PRICE RANGE
C$374 - C$750 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now jade riviera cancun hotel puerto morelos, now jade riviera cancun resort and spa, nh hotels puerto morelos, nh hotel puerto morelos
FORMERLY KNOWN AS
Now Jade Riviera Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
550
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Dreams Jade Resort & Spa - UPDATED 2024 Prices, Reviews & Photos (Riviera Maya, Mexico) - All-inclusive Resort - Tripadvisor

Frequently Asked Questions about Dreams Jade Resort & Spa
Which popular attractions are close to Dreams Jade Resort & Spa?
Nearby attractions include Aqua Nick (5.7 km), Croco Cun (5.8 km), and National Reef Park of Puerto Morelos (2.6 km).
What are some of the property amenities at Dreams Jade Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Jade Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Jade Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Jade Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Jade Resort & Spa?
Conveniently located restaurants include El Charro, La Choza Del Puerto, and Matea Restaurante.
Are there opportunities to exercise at Dreams Jade Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Dreams Jade Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Jade Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dreams Jade Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Dreams Jade Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.