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Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
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5,233 Reviews from our TripAdvisor Community

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Showing 4,489: English reviews
pennsylvania
Reviewed yesterday NEWvia mobile

I came to this resort Jan.7 to the 14. I was there for my sons wedding there was 11 of us with 2 children 7 and 3. Everyone was very nice and made you feel welcome, food was great drinks were perfect and the shows were excellent. The rooms were nice but not great if you had children, no privacy...

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Helpful?
Thank acg2111
Reviewed 2 days ago NEWvia mobile

From the moment I arrived at the front steps i was greeted by friendly staff members. Grabbed all my bags handed me a wet towel that smelt amazing and some water. My stay was great anything i needed they were there. Restaurants were all good my room was great had a pool on my deck. All around great experience and...

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Thank Eric O
Richmond, Canada
Reviewed 2 days ago NEW

We needed 5 rooms for all our family members - they were all great rooms. The amenities were wonderful - beachside restaurants, pools with staff asking guests if they could get them drinks, snacks, great buffet suitable for dining with kids, plus a choice of elegant restaurants for those having 'date night'. All the staff were unfailingly cheerful, helpful, wanting...

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Helpful?
Thank Larry12321
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Larry12321, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to spend your family beach vacations and for your awesome comments about our staff assistance, gastronomical offer, room facilities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they...

Reviewed 2 days ago NEW

Julio and Luis were the two most polite and friendly staff members there. Extremely outgoing and always making sure all of the kids in our family were having a great time. They helped us make some wonderful memories and we will truly miss you.

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Helpful?
Thank Katlyn N
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Katlyn N, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to spend your family vacations! Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that Julio and Luis will be delighted to learn that you have acknowledged their...

Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

My family and I just came back from a 4 night stay at Dreams. The resort was beautiful and the staff was very friendly and helpful. The rooms were spacious and very clean. Food was a lot better than expected. I have stayed at other all inclusive and this was by far best quality food. My kids loved the pools...

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Helpful?
Thank Adnan A
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Adnan A, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to spend your family vacations, we truly appreciate your nice comments about our staff assistance, gastronomical offer, room and pool facilities, entertainment and activities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our...

Fresh Meadows, New York
Reviewed 3 days ago NEW

My family and I just came back from our trip last week, we stayed one whole week and did not have the experience we "normally" have in Mexico! Well my wife and I have been coming back to Mexico over and over again because of the exceptional service and the great amenities that Dream and all of their sister resorts...

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Helpful?
3Thank nysupraman84
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear nysupraman84, Greetings from this amazing destination! We would like to thank you for keep choosing our resorts to be part of your family vacation experiences. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our resort...

Shoreham
Reviewed 3 days ago NEW

The place was very clean and the staff was extremely polite. Our room was fine, the bed very comfortable. We would definitely go again and the spa was beautiful, it was my favorite part of the resort. Wish I was there now.

Review collected in partnership with this hotel
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1Thank Rose M
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Rose M, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to spend your vacations in this amazing destination and for your brief yet lovely review and comments about our staff assistance, cleanliness, Spa facilities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our...

Saint Louis, Missouri
Reviewed 4 days ago NEW

the hotel was beautifully maintained from the grounds, to the pools, to the rooms. The staff we warm and welcoming and helped in any way to make your stay as comfortable and relaxing as possible.One of the highlights was the dining at the fine restaurants especially at El Patio. Our waiter Alfredo Estrada gave us great recommendations on the food...

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Helpful?
1Thank barajasd361
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear barajasd361, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to spend your vacations and for your lovely comments about our staff assistance, gastronomical offer, room and pool facilities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they...

Reviewed 4 days ago NEW

The wedding was absolutely beautiful! Natalia was an amazing coordinator and the whole day went smooth. We honeymooned after for a week as well. It was very relaxing and the food/service was great. Israel(cabana boy) and Rayfael(lobby bartender) were the best!!! We definitely will be back again!

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Helpful?
1Thank Keirstin B
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Keirstin B, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to celebrate one of the most important events in your love story and for your lovely comments about our staff assistance, gastronomical offer, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests...

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

Resort and staff have it down on service and most times with a smile. I'd say for the most part besides the maitre de at Oceana who stared me down for some unknown reason to me the Staff at this resort makes it a pleasant stay. This is our second visit here both at holiday time so it was crazy...

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Helpful?
1Thank nisker7
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear nisker7, Greetings from Dreams Riviera Cancun! We would like to thank you for choosing our resort again to spend your beach vacations in this amazing destination and for taking the time to share your comments about our staff assistance, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $393 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Riviera Cancun Resort & Spa staff and other travellers.
548 questions
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Rockville, Maryland
8 months ago

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Questions? Get answers from Dreams Riviera Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the bottom have their own plunge pools, rooms on the top (5th floor) have great views.”
 of 5 bubbles Larry12321, 19 Jan 2017 | Read review
“They need to remember to do turn down service ”
 of 5 bubbles bellisima2016, 18 Jan 2017 | Read review
“rooms on higher/ the top floor give you a great view even if you don't spring for the ocean view villa”
 of 5 bubbles barajasd361, 17 Jan 2017 | Read review
“plunge pool rooms had mostly kids and had no privacy”
 of 5 bubbles keirstinb2017, 17 Jan 2017 | Read review
“All rooms are great, but get one away from the main lobby area as its quite noisy”
 of 5 bubbles totallybailey, 16 Jan 2017 | Read review
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