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Dreams Riviera Cancun Resort & Spa

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Traveller (7177)
360
Panoramas (142)
Room & Suite (1241)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Bar/Lounge
Spa
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Hidden Gem
Bay View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
Contact
Carretera Federal 307 Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
Cancun Airport18 km
Cozumel Airport40 km
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7,900Reviews
8,037Photos
1,198Q+A
100Room tips
Traveller rating
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Popular mentions
The staff at the resort are wonderful and hard working. Maurico is great being the assistant wine manager. Ricardo was timely at bringing our drinks to us. Oscar and the others, at the Bordeaux provide excellent service.
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We were here for a week in March 2019 and overall had a great experience. The staff is very friendly and helpful, the grounds/facilities are well-maintained, and the room was amazing, with the bed positioned to face the balcony and resort/ocean view. This was a family trip with
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Response from eConciergeCarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa
Responded yesterday
¡Hola, Jennifer M! Thank you very much for choosing our Resort to spend your beach vacation and for sharing your comments about your experience. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. On the other side, we truly appreciate your kind observations, thanks to our guest's feedback we can know the areas where we need to improve our services, be certain that we will share them with the department involved. We truly hope to have the opportunity to see you again to add more amazing memories to your travel experiences. ¡Saludos! Carla Tamayo eConcierge/Social Media Coordinator Dreams Riviera Cancún Resort & Spa
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This was our very first time at an all inclusive resort as well as our first time in Mexico. The resort is beautiful and located a short drive away from the airport. There is reliable and safe transportation to and from the Cancun airport. Staff is very kind an accommodating.
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Response from eConciergeCarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa
Responded yesterday
¡Hola, anniegurl123! Many thanks for your comments and the time to share your stay at Dreams Riviera Cancun Resort & Spa with other travelers. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you. ¡Saludos! Carla Tamayo eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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If you are considering staying here during any sort of Spring Break period, do your self a favor an look elsewhere. The experience was very poor. No need to review more on the Dallas Spring Break groups, I have already read enough reviews. I did read prior to our trip
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Response from eConciergeCarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa
Responded yesterday
¡Hola, MarqReeves! Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product. There seems to have been a number of deficiencies encountered which are very atypical because as you know our Resort it's ideal for couples and couples with children, and sometimes we are the host to company groups, schools groups, weddings groups, and family groups but the situation here commented is very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies. Once again, thank you, for sharing your views; it is our hope that you will not let such an isolated stay tarnish your perception of our hotel for good, and that you would accord us, at some point in the future, a renewed opportunity to host you again in the near future to offer you a remarkable stay. Carla Tamayo eConcierge/Social Media Coordinator Dreams Riviera Cancún Resort & Spa
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+18
The Dreams Riviera Cancun was one of the worst hotels that I have ever stayed at. I will never ever return to this hotel. Absolutely, nothing luxurious about this resort as it claims. It's the furthest thing from a 5 star hotel. When we arrived at this hotel we were placed in a
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Response from eConciergeCarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa
Responded yesterday
¡Hola, Marinammm71! We are so sorry for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and where possible improved. As professionals in the service industry, we know that our guest’s feedback is very valuable, and the key to allowing the constant improvement in order to reach an enduring high-quality level in services. All of your feedback will be shared with our operations team. They will be particularly pleased to know that they were able to assist you during your time here with us. ¡Saludos! Carla Tamayo eConcierge/Social Media Coordinator Dreams Riviera Cancún Resort & Spa
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All photosTravellerPool & BeachRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
These are so called towel hooks. Anytime you tried to hang up your towel it drops.
The floor wasn't swept once.
Had to put pillows down in order to block out the howling wind at night.
Found these shorts on the top shelf of the closet.....and this is supposed to be a luxurious hotel.
Requested a comforter since we needed a cot and was given this thin blanket. It took 3 days to finally get a comforter.
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123456243
I am a wine drinker. Don’t really enjoy mixed drinks. Do they have decent selections?
¡Hola Karem n! Thank you very much for reaching us and considering our resort as an option to spend your upcoming beach vacations to this amazing destination! Please mail to econcierge . drerc @ dreamsresorts . com and we will send the wine list! Don't hesitate on reaching us if you need any assistance prior arrival! We look forward to hosting you home! ¡Saludos! Carla Tamayo eConcierge/Social Media Coordinator Dreams Riviera Cancún Resort & Spa
0 votes
Does anyone have a pic of the different restaurant menus?
¡Hello Ryan! Thank you very much for reaching us and considering our resort as an option to spend your upcoming beach vacations to this amazing destination! Please mail to econcierge . drerc @ dreamsresorts . com and we will send the menus! Don't hesitate on reaching us if you need any assistance prior arrival! We look forward to hosting you home! ¡Saludos! Carla Tamayo eConcierge/Social Media Coordinator Dreams Riviera Cancún Resort & Spa
0 votes
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¡Hola Ryan! Thank you very much for reaching us and considering our resort as an option to spend your upcoming beach vacations to this amazing destination! You don't need a reservation in our restaurants, our hostess will give a kind of pager that vibrates when your table it's ready! Don't hesitate on reaching us if you need any assistance prior arrival! We look forward to hosting you home! ¡Saludos! Carla Tamayo eConcierge/Social Media Coordinator Dreams Riviera Cancún Resort & Spa
0 votes
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Do men need to wear long pants for dinner?
¡Hola, Mrs. Karen M! Thanks for reaching us and considering our Resort as an option for your incoming vacation! Please find all the information about the dress code into our web site, section Dinings & Drinks! ¡Saludos!
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123456240
"Spring for the partial ocean view, it's worth it"
"Don't book at this hotel."
"The ocean view is great! But also the Delux Garden Rooms do still give you a bit of the ocean view as well."
"Excellent "
"Don't stay here! Book a room at an actual Luxury hotel."
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PRICE RANGE
US$263 - US$710 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams riviera cancun resort and spadreams riviera cancun hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
486
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