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Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
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5,413 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Riviera Cancun Resort & Spa
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Showing 4,640: English reviews
Margate, United Kingdom
Reviewed 25 November 2014

We arrived at the resort on the 17/11/2014, it was the last part of our honeymoon and we were booked if for 5 nights. Firstly this is just not enough time! The resort on first impressions was amazing the lobby area was beautiful, very large and had a cool breeze. We were checked on promptly and was given our room...

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Helpful?
1Thank nadinehill111
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear nadinehill111, Greetings from Dreams Riviera Cancun! Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance, gastronomical offer and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be sure that Fidel would be...

Reviewed 25 November 2014

From the beautiful, clean, spacious rooms to the relaxing, crystal clear beachfront. Dreams definitely exceeded my expectations. The service was amazing as well as the food and beverages provided in the all inclusive amenity. Dreams kept me fulfilled from the moment I woke up till the minute I went to sleep.

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Helpful?
Thank Crystalbelle16
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Crystalbelle16, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome...

Leicester, United Kingdom
Reviewed 25 November 2014

After an 11 hour flight we were shattered, luckily the resort is only 30 mins from the airport. We then arrived at the hotel and the staff refused to let me carry my cases saying "you're on holiday now, welcome to paradise" then we were given a cold glass of champagne and a cold towel and suddenly the fatigue lifted....

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Helpful?
4Thank maccarama352
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Traciloo, Greetings from Dreams Riviera Cancun! Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance, gastronomical offer and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be sure that Edilberto would be...

Fife, Scotland
Reviewed 25 November 2014

I could write War & Peace about how good this place is, I wont though, I'll try and break it down: Travelled here for 1 week with my fiancee. Hotel: Immaculately clean, very well designed and layed-out, flawless and quick check-in (with glass of chilled champagne, clean pools with sufficient and comfortable loungers and enough bars/restaurants/snack stations to keep you...

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Helpful?
11Thank Sc0tlander
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Sco0tlander, Greetings from Dreams Riviera Cancun! Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance, gastronomical offer and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be sure that David and Jorge...

Reviewed 23 November 2014

wifi connection wasn't great for 5* resort, most of the staff were lovely a few let the hotel down. Clean and lively beautiful surroundings and a gorgeous restaurants. Rooms were very spacious and fridge fully stocked daily wit refreshing drinks, not much to do during the day in the hotel only pool entertainment which was very childish but plenty of...

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Helpful?
1Thank Dashingxoxo
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Dashingxoxo, Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our room facilities, gastronomical offer and overall services. We will definitely take into account your objective comment regarding the Entertainment offer and staff assistance, be certain that we will take them in consideration on their continual improvement program. We will...

St. John's, Newfoundland, Canada
Reviewed 23 November 2014

Fantastic experience....the staff are what makes it besides the beauty of the place....especially Victor, Manuella and Patricia in the Lobby bar area, all the staff in general made it a excellent show for you, some always remember your name....we are leaving today and don't want to but all good things must come to an end....down on the beach there is...

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Helpful?
2Thank Sean M
eConciergeKarla, Social Media Coordinator. at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Sean M, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our gastronomical offer, staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be sure that Victor, Manuela and Patricia will...

Kenansville, North Carolina, United States
Reviewed 23 November 2014

My husband and I went on a trip here as a bonus from a company he works with. It was clean but not the newest. The beach was kept free of seaweed while we were there. The best thing was the staff. They were all so very nice. We did tip everyone even though it is all inclusive. The green...

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Helpful?
2Thank Amy C
eConciergeKarla, Social Media Coordinator. at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Sean M, Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our gastronomical offer, staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to...

Greensboro, NC
Reviewed 23 November 2014

We have stayed in other Dreams elsewhere and decided to try this one. This time, for a little more we decided to stay in the preferred Club. This made it all worth it. They always have snacks and drinks available without the rush of the bigger restaurants. You get free internet in your room, in addition to upgraded beverages. The...

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Helpful?
1Thank Emmagoestothebeach
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Emmagoestothebeach, Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our gastronomical offer, staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We are proud to say that our resort is...

Aberdeenshire, United Kingdom
Reviewed 22 November 2014

This was our first family holiday outside of the Med and its was amazing! The hotel, rooms and grounds were so clean and well kept - there was staff everywhere cleaning all the time, it was great to see! We ate in the World Cafe every morning (special mention to Edgar, great with the kids!)The selection was huge and we...

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Helpful?
3Thank Caroline T
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Caroline T, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our gastronomical offer, staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be certain that Edgar will be very pleased...

Dominican Republic
Reviewed 21 November 2014

Great all inclusive. We had our wedding at Dreams Riviera. I honestly can't say enough about the wedding team there. My wedding was fabulous. Our ceremony was at North Beach and the reception was at the Ballroom. The resort was really nice. We had some major issues getting rooms for our guests (which is crazy because we booked 1 year...

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Helpful?
Thank tlkennerson
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear tlkennerson, Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our room facilities, gastronomical offer and overall services. We will definitely take into account your objective comment regarding the delay check in and be certain that we will take them in consideration on their continual improvement program. We will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $354 - $900 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Riviera Cancun Resort & Spa staff and other travellers.
603 questions
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Rockville, Maryland
10 months ago

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Questions? Get answers from Dreams Riviera Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view is louder/ocean more expensive/ don't splurge for the plunge pool, not worth it, no one ever uses it”
 of 5 bubbles buffalochick2015, 26 Feb 2017 | Read review
“Oceanview on a high floor”
 of 5 bubbles nasapal, 26 Feb 2017 | Read review
“Rooms with the plunge pool not worth it, the plunge pool was cold”
 of 5 bubbles kimberlygeria23, 26 Feb 2017 | Read review
“get ocean view!!! absolutely worth the extra $$”
 of 5 bubbles IndianaFineDiners, 26 Feb 2017 | Read review
“Splash pool rooms are AMAZING!!”
 of 5 bubbles kate230584, 23 Feb 2017 | Read review
5 of 5