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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,326 Reviews from our TripAdvisor Community

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Showing 5,709: English reviews
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Bloomington, Illinois
Reviewed 2 days ago NEW

We had a wonderful time at Now Sapphire. The staff was very helpful and friendly. The rooms were beautiful, clean and well furnished. We enjoyed the use of the pool as well as the clean beach. Would definitely come here again!

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Helpful?
Thank zelnio
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing our Now Sapphire Riviera Cancun resort and for your recent vacation. We are happy to hear that you enjoyed your stay and that you appreciated our services. We appreciate you have shared your experience with others, and we look forward to welcoming you back to Now Sapphire Riviera Cancun very soon! With kind regards,...

Reviewed 2 days ago NEWvia mobile

wow,wow,wow,what a truly amazing hotel,service wonderful.,although i dont like to call it service ,rather assistance from friends.lucero(lucy),pool and coco bar,miguel,pedro in paramour excellent ,so was the food on same level as dorchester ,claridges or any top london restaurant or hotel.kids club(explorers)lovely staff,worked so hard,like sending your child to school ,but more fun,kids loved it.Rolando our rep informative and super efficient...

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Helpful?
1Thank loopylou70
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is with pride and gratitude that we received your review through Triadvisor. Feebacl, such as yours, are a delight to share with our staff. Your comments are very much appreciated, which will share them with the Operations Committee. Lucy, Miguel, Pedro and Rolando will be glad to read your great comments. We look forward to welcoming you...

Medicine Hat, Canada
Reviewed 2 days ago NEW

Next week, I will be arriving for my 6th stay at the Now Sapphire. I return because it has all the key aspects of a fantastic resort: an extremely friendly & hard-working staff, a long stretch of clean beach with lots of palapas, & small buildings set amongst lush, beautiful grounds. I love that the resort runs parallel to the...

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Helpful?
Thank sunhar2017
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your upcoming vacation to Now Sapphire Riviera Cancun very soon. We are so happy to welcome you back soon and we really hope you have a great time at our resort. We will do our best to make you feel comfortable. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com

Oxford, United Kingdom
Reviewed 2 days ago NEW

I hesitate to give EXCELLENT on a few grounds. When we arrived we were given top priority as "preferred guests", this was not the case when leaving. It felt like they just wanted to get rid of us and we were in the way. It was unfortunate because we were flying Virgin Atlantic at 20:35 that evening and had to...

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Helpful?
1Thank Mercator2153
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are thankful for your recognition and feedback on our customer service. It is always good to hear that our staff was reliable and helpful. Your constructive feedback, both positive and on areas for improvement, is very helpful to us and we will review the highlighted areas with our team to improve them in every possible way. Any...

New Hampshire
Reviewed 3 days ago NEW

Stayed here in January 2017 with three other couples. The resort is beautifully maintained, the staff is super friendly and helpful and the food was great. We stayed in a beautiful oceanfront room in the Preferred Club level. Magdalena did an excellent job cleaning and stocking our room. Cesar at the Reef pool bar was a phenomenal bartender - quick...

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Helpful?
Thank CJP7810
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dea Guest, Thank you for your wonderful review about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the food, suites, drinks, beach and the staff service. We will share your feedback with the Operations Committee, especially with Cesar, Magdalena, Alberto and Sergio. Thank you on behalf of them. We look forward...

Reviewed 3 days ago NEWvia mobile

The property is beautiful and the service outstanding. The food is really good too. They have entertainment and activities for all ages. We really liked the Cibu restaurant and the Bluewater Grill restaurant which was great for lunch. Carlos and Eloy are fantastic and very professional waiters. If you want, you can practice your Spanish with them.

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Helpful?
Thank Ronald R
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dera Guest, We really appreciate that you took the time to post your feedback on Tripadvisor. We are delighted to hear that you enjoyed the food, activities, restaurants and the staff service. Carlos and Eloy will be so happy to read your great comments about their service. We look forward to welcoming you back soon! Kind regards, Olivia Rodríguez Social...

Reviewed 3 days ago NEW

My husband and I spent a week (Feb. 11-18, 2017) at Now Sapphire Riviera Cancun. When you arrive at this resort they greet you by saying "Welcome Home," and after a couple of days we truly felt like it was "home." Everybody was so friendly and welcoming and went out of their way to make our stay perfect. The resort...

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Helpful?
1Thank Kayla R
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post such a wonderful review of your recent visit with us. We are very pleased to read your very positive comments and we will share with the Operations Committee. It’s great to hear that you enjoyed the pool, food, events, activities...

Toms River, New Jersey
Reviewed 3 days ago NEWvia mobile

Had such a great time!! Our service was phenomenal. Juan was amazing by the pool, our drinks were served promptly and we're delicious thanks to Roger & Angel. The entertainment crew, Miguel, Geovanni & Fernando especially, were so fun. Got you up and involved in everything. Salsa night was fun! Marcial was the lifeguard on duty and was so nice!...

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Helpful?
Thank meeshh2016
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our service and the staff. Thank you for sharing your great pictures. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment...

Billings, United States
Reviewed 4 days ago NEW

My husband and I arrived in Cancun to only find out that the resort we booked had moved us to the Now Sapphire due to our reservation being "cancelled". It was very frustrating - but once we arrived at Now Sapphire they were very accommodating and put us in a great room near the beach. The staff was wonderful. Everyone...

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Helpful?
Thank Stephanie M
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thanks very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a very good stay. We really wish to thank you for sharing your review on Triapdvisor. The Operations Committee will be pleased to read that you...

Colorado Springs, Colorado
Reviewed 4 days ago NEW

We were there from February 14-19 and had an excellent stay. We have nothing but positive things to say about our visit. The staff was wonderful, the property was very well maintained, the food was great (just check the restaurant schedule), and we enjoyed the entertainment, as well as the 24-hour coffee shop. We will likely come back on our...

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Helpful?
Thank Julie A
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we exceeded your expectations and you have enjoyed your visit with us. Thank you for sharing your wonderful review on Tripadvisor. We are so happy to read that you had an excellent stay and that you enjoyed the resort facilities and the service. We will share your feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $330 - $834 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of the rooms are in small villas, surrounded by beautiful, lush grounds.”
 of 5 bubbles sunhar2017, 22 Feb 2017 | Read review
“Ocean front Preferred rooms with a king bed, there are two queen bed rooms adjacent, these are often occupied by families with children.”
 of 5 bubbles Mercator2153, 22 Feb 2017 | Read review
“We had a tropical garden view room, and I have no complaints.”
 of 5 bubbles kaylar519, 21 Feb 2017 | Read review
“The junior suites are great! We were on the bottom floor - very quiet. Could not hear people above us.”
 of 5 bubbles L2260SXstephaniem, 20 Feb 2017 | Read review
“some of the beachview rooms have a hot tub on the balcony :-)”
 of 5 bubbles Y4811UDcatherinem, 20 Feb 2017 | Read review
5 of 5