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Now Sapphire Riviera Cancun

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6,130 Reviews from our TripAdvisor Community

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Showing 5,542: English reviews
Hermantown, Minnesota
Reviewed yesterday NEW

We arrived January 5th. Beautiful grounds, very friendly and accommodating staff. Pros: staff very friendly, and grounds were immaculately kept. Beach was continually being groomed by staff. Food in restaurants was good overall. Entertainment staff very good (Zumba class, indoor stuff when it was rainy) along with the evening entertainment (beach torch show, indoor hip-hop dance show.....all talented performers. Rooms...

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Helpful?
1Thank 208sheilad
Calgary, Alberta
Reviewed 2 days ago NEW

Was very good overall for a older resort! Service great ! Downside , it is a time share place and we were approached 3 x and had 2 calls to our room to do the 2 hour sales pitch? Front deck guys were best , food was great too

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Helpful?
1Thank Skirdad
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your review in Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the food and the staff service. The Front Desk staff will be so happy to read your gracious comments about their service. Thank you on behalf of them. We will share your...

Mishawaka, Indiana
Reviewed 2 days ago NEW

This was a nice resort with very friendly staff. We spent all of our time at the beach. You did have to get there early to find a lounge chair. I am not the type of person to get up early to save beach chairs, but we found out out after the first day this was only way to guarantee...

Review collected in partnership with this hotel
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3Thank scubalady882016
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of our resort, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff. Your valuable feedback will be shared with the Operations Committee to improve our service in every possible way. We really hope to welcome you back in the near future....

Grande Prairie, Canada
Reviewed 3 days ago NEW

The resort was beautiful, very impressive. Service was great, loved our waiters in the buffet. Had a bit of misunderstanding with pool boy over cabanas, had to be upgraded in order to book them, no where was this stated before we went. Rooms were big and tastefully decorated, did have a bit of a musty smell. Loved the pool and...

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Helpful?
3Thank DianeRa
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for taking the time to share your experience on TripAdvisor. We were delighted to read that you enjoyed the facilities and wish to thank you very much for your gracious comments. Your valuable feedback will be addressed to the Operations Committee. We very much appreciate your comments that help us to continue improving our...

Westminster, Colorado
Reviewed 3 days ago NEW

Now Sapphire was an amazing resort from front to back. Paying for the Preferred Club was definitely worth it as you could book poolside cabana beds at both the Main Pool, or the quieter Adult Pool. Sergio was always checking in with us to make sure we were comfortable and taken care of while we lounged poolside with a cold...

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Helpful?
3Thank Erik G
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience on Tripadvisor. We will share your comments with the staff, especially with Alberto and Cesar. They will be so happy to read that they contributed to make your stay...

Reviewed 4 days ago NEWvia mobile

We had another great vacation at Now Sapphire. This is our 3rd visit in the last few years. We requested certain rooms and we were accomodated, which was wonderful! This place is beautiful, rooms always clean and the food is good. Blue Water Grill is great. Our only complaint is the change with the preferred breakfast. Last year the breakfast...

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Helpful?
4Thank Lindsey C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We are pleased to hear that you enjoyed everything from our friendly staff members to your clean and comfortable room...

Vancouver, Canada
Reviewed 4 days ago NEW

We were thoroughly impressed with everything about the Now Sapphire. It's location-only 20 minutes from the airport! The staff-everyone was extremely pleasant and helpful. The food-Ah-mazing with lots of choice and not hard to get a table. The beach!- so sandy and beautiful! The rooms-very comfortable. We loved it so much we have booked to go back in 2 weeks.

Review collected in partnership with this hotel
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Helpful?
4Thank Harry J
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, What a wonderful review! We are thrilled that you enjoyed your visit to Riviera Maya and that our Now Sapphire Riviera Cancun colleagues made you feel comfortable. We are so happy to hear you coming to visit us! We really hope you have a great another wonderful time at our resort. See you soon! Olivia Rodríguez Social Media...

Flanders, New Jersey
Reviewed 4 days ago NEW

Fantastic service, food is pretty good, grounds are second to none...gorgeous! Only 1 nite club. Beware...it's a vacation club, be ready for a 90 min sit down! Make sure to make reservations for the restaurants. Beware of the tables set up in the lobby, was had on tequila (colored water). It's like a cruise on land! Would definitely go back!

Review collected in partnership with this hotel
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1Thank mferranti
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for having taken the time to leave a review on Tripadvisor following your stay at our resort. We area thrilled to read that you had a great time and enjoyed the food, grounds and the service. We will be sure to tell your kind words to the entire team. Your valuable comments will be...

kalamazoo
Reviewed 5 days ago NEW

I paid quite a bit of attention to details on this trip. After all, it is costly for a family of five to travel. Overall, I would rate this experience as average, with some highs and lows that i will discuss below. Overall, the staff is exceptional. Really fun. Love to Alberto, Aloy, Moises, Damian, and Dillan. They all enjoyed...

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Helpful?
6Thank kahmark
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for taking the time to leave a comment further to your stay. We appreciate your comments about the staff, pool and beach. We will share your comments with the Operations Committee, especially with Alberto, Eloy, Moises, Damian, and Dylan. We will address your remarks with the UVC supervisors and we offer you our apologies for any...

Kansas City, Missouri
Reviewed 5 days ago NEW

Everything was great but the staff really just made it amazing. These staff members really made my stay an experience: Roger at the nightclub bar, Jose at the sandbar, Enrique the security guy, and Dylan with the entertainment team. The whole entertainment team was great. It was fun to participate in the activities next to the pool with them. We...

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Helpful?
1Thank IanRiley
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. It is great to know that your wedding was a memorable one and you had an enjoyable stay with us. Your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $341 - $824 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea-side but the garden facing rooms are nice too.”
 of 5 bubbles 208sheilad, 15 Jan 2017 | Read review
“Ocean view would be perfect”
 of 5 bubbles DianeRa, 13 Jan 2017 | Read review
“All rooms are pretty quiet based on the villa like layout of smaller buildings.”
 of 5 bubbles 34erikg, 13 Jan 2017 | Read review
“We stayed in the "preferred ocean view" but truly any room would be just fine! ”
 of 5 bubbles thebendlife, 10 Jan 2017 | Read review
“Preferred Club sounds nice but not really necessary. Rooms on the third floor are quieter.”
  • Looking south past the Beach Bar
  • Looking North towards Cancun.
 of 5 bubbles SchumacherJack, 10 Jan 2017 | Read review
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