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Now Sapphire Riviera Cancun

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Traveller (6844)
Pool & Beach (1922)
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Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(445 reviews)
“market cafe”(277 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Rooms
Jun. 12Jun. 13
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1 room, 2 adults, 0 children
Standard Room
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Reviews (8,326)
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7,473 results
Traveller rating
4,742
1,777
655
189
110
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4,742
1,777
655
189
110
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All reviewsbluewater grillthe blue water grillmarket cafepreferred clubpreferred poollemongrass restaurantentertainment teamlobby barmain pooltropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontjuan carlosother resorts
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1 - 5 of 7,473 reviews
Reviewed yesterday

Excellent service I was at the gym early in the morning ,they have towels ready ,fresh and cold water,Gatorade everything you need to workout. All equipment in good condition A/C Beach view The person in the gym was really polite and friendly ,help me out...More

Thank Drkalx
Reviewed yesterday via mobile

Stayed at the resort with my wife whilst on our honeymoon and had a wonderful time. On arrival we were greeted with cool towels and being preferred members were taking to the lounge, offered a drink and checked in, in a relaxed fashion. Being our...More

Thank DJDS89
Reviewed yesterday via mobile

We stayed at this all inclusive resort for 14 days May 2018. All the staff are extremely friendly and so helpful. From the moment we arrived until the time we left. We opted for the sea view, preferred option for our stay. Not sure if...More

Thank HelenF72
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded yesterday

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our resort over numerous others in the area to enjoy your recent holidays in Cancun. We very much appreciate and...More

Reviewed yesterday via mobile

Having just spent the last two weeks at the now sapphire, overall service was good.wasnt happy that we paid extra for preferred but still had to line up at 8.45 to book a bed for the next day. Having said that all the preferred pool...More

2  Thank Andrew H
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded yesterday

Dear Guest, Thank you very much for your wonderful words about your recent stay at Now Sapphire Riviera Cancun Resort & Spa. It is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that...More

Reviewed 2 days ago

We stayed at Now Sapphire for the last night of our 7 night stay in the Riviera Maya due to overbooking at our initial resort, Now Jade. The outside appearance of the grounds did not impress us much upon arrival. However, once we actually stepped...More

2  Thank director-v
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded yesterday

Dear Guest, Thank you very much for sharing your review on Tripadvisor about your at our resort. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$219 - US$514 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$219 - US$514 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (6844)
Pool & Beach (1922)
Room & Suite (796)
Dining (691)
Amenities (126)
Family and Play Areas (60)
Business Centre & Event Rooms (42)
Questions & Answers
Ask a question
Diane A
May 25, 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Your nephew can wait for you at the spa reception, kids cannot use the hydrotherapy. We hope you have a wonderful time at our... More
0
Votes
Andrew H
May 24, 2018|
AnswerShow all 4 answers
Response from NowSapphireRC | Property representative |
Dear guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Our resort staff works diligently from the early morning hours each day to remove what washes up in order to keep our beautiful beaches... More
0
Votes
johnandjune d
May 22, 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Unlimited Connectivity I am keeping in touch on my own terms. Now you can avoid international roaming charges by placing calls and sending... More
0
Votes
Room Tips
"Our room on the 3rd floor - tropical view was fine."
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"All rooms the same i think"
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"3 floors without elevators so if you struggle with stairs ask for the first floor."
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"I recommend actually choosing a room further from the pool. During the day time, the pool can get very..."
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