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Now Sapphire Riviera Cancun

Bookit.comUS$276*
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Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Now Sapphire Riviera Cancun
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6,592 Reviews from our TripAdvisor Community

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There are newer reviews for Now Sapphire Riviera Cancun
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Showing 5,958: English reviews
New York City, New York
Reviewed 2 days ago NEW

The service was amazing! Food and drinks were excellent. We never waited for drinks. The concierge team was always present (Jesus and Daniel). Antonio (amongst others) always treated us with a BIG hello and smile. We are a family of 4 and had 2 rooms. We were lucky enough that they accommodated side by side rooms (ocean front). The ocean...

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Helpful?
Thank CGib
Staten Island, New York
Reviewed 3 days ago NEWvia mobile

We stood at the resort for 7 days and we didn't want to leave. I traveled with a 2. Year old, and 8 year old. Coco cafe- excellent coffee, especially the iced coffee. The staff were very nice. Pool service at the main pool- Daniel was amazing. He was very nice, friendly, and professional. He was very strict with reserving...

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Helpful?
Thank Grod629
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of our entire team here at Now Sapphire Riveira Cancun, we are very appreciative of your generous compliments. This is most rewarding and will help us stay on course to maintain our standard to exceed expectations. We will share your feedback with the Operations Committee, especially with Daniel, Isael, Carlos, Aurora and Jorge. Thank you on...

Winnipeg, Canada
Reviewed 3 days ago NEW

The resort was spectacular! We upgraded upon arrival to take advantage of the oceanfront and morning sunrise! Go for third floor though as bungalows are close to the palapas. Bungalow 3 offered us convenience of the beach and the adult pool/spa area and was not too far from the main pool area. Rooms are clean and well stocked. Pillows and...

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Helpful?
Thank Cindy J
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. It is great to know that your vacation was a memorable one and you had an enjoyable stay with us. Your...

Milwaukee, Wisconsin
Reviewed 4 days ago NEW

This resort is beautiful and they really go above and beyond to keep the grounds looking nice. The food was very good and the service was terrific, we never had to wait for restaurants or drinks at all. They worked all day to clean seaweed and the staff went out f their way to greet, meet and remember you throughout...

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Helpful?
1Thank amh071284
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing our Now Sapphire Riviera Cancun resort for your stay in Riviera Maya. We are very grateful that you took the time to post your comments on TripAdvisor. We are happy to hear that you had a relaxing and beautiful stay at our resort. We will share your review with the Operations Committee We look...

Reviewed 5 days ago NEWvia mobile

We just stayed at this great resort last week. The service was amazing! Food and drinks were great! Pool was beautiful! Adolfo and the bartenders at the Splash pool bar were great. Aurora the pool waitress was amazing. We never waited for drinks. The entertainment crew were very entertaining, Especially Dylan. He was great with the kids. Antonio (waiter) always...

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Helpful?
1Thank AntnMia
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing our Now Sapphire Riviera Cancun resort for your last stay in Riviera Maya. We are happy to hear that you enjoyed the food, drinks, pool and services. We will share your feedback with the Operations Committee, especially with Aurora, Dylan and Antonio. We appreciate you have shared your experience with others, and we look...

New Jersey
Reviewed 5 days ago NEW

This is our 2nd visit to Now Sapphire. We had such an enjoyable visit in November 2016 with friends that we decided to com back with our family. RESORT The resort is still top notch - Clean, well manicured, aesthetically designed areas. All restaurants are clustered around a central 'plaza' but not over crowded. The table setting over water were...

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Helpful?
3Thank TravelAfficionadios
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for taking the time to comment about your second experience on Tripadvisor in your recent trip to our resort. We are happy to read that your stay was great and our real commitment is the comfort and the genuine care of our guests. It is of great satisfaction that our customers perceive our efforts...

Reviewed 5 days ago NEW

Beautiful hotel, amazing location. We got a first-floor oceanview room, and watched the sun rise in the morning, and the moon rise in the evening (while sitting in the hot tub). We were also able to walk right off our balcony onto the beach, and even had bar service come right to the patio. The kids loved the pool, which...

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Helpful?
1Thank Cynthia R
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your fantastic review after your stay in our Now Sapphire Riviera Cancun resort. We are delighted to hear that we could exceed your expectations, especially with our service. Thank you for sharing your beautiful picture! It is nice to know that our efforts result in positive effects for our guests. We will share...

Tyler, Texas
Reviewed 5 days ago NEW

This is our second trip to the NOW Sapphire. We were very satisfied with the food and excellent service at all the restaurants. We would rate the food as above average to excellent in the French and Mediterranean restaurants. Our favorite was the Bluewater Grill for breakfast and lunch. We also really enjoyed the 'Couples Message' at the spa. In...

Review collected in partnership with this hotel
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Helpful?
Thank Crackerjack99
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your second visit to our resort. We are so happy to read that you had a great time at the Now Sapphire Riviera Cancun. We are all pleased and honored with comments like yours. We really wish to thank you for that and for taking the time to share your experience on Tripadvisor. We will...

Limerick, Ireland
Reviewed 6 days ago NEW

We attended a family wedding in the Now Sapphire in January. What a fabulous trip. It isn't the largest resort in Cancun, but it is all the nicer for that. The rooms were very comfortable in a lovely garden setting and all within a few minutes of a gorgeous beach. The pools were beautiful and plenty of seats around them....

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Helpful?
2Thank marymcc2013
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is always a great pleasure to read through comments such as yours, they are an inspiration to help us in our continued commitment to maintain our standards you have experienced. Thank you very much for sharing you experience on Tripadvisor. We will share your wonderful comments with the Operations Committee. We look forward of hosting you again...

austin
Reviewed 6 days ago NEWvia mobile

This was an amazing trip. It's our 1st all inclusive experience and it was great. Customer Service. BEST ever....,The staff is fabulous. I wish we had this type of customer service in the US. Every person was the incredibly nice and did everything they could to make our stay enjoyable. We traveled solo with a 2 year old and the...

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Helpful?
4Thank shaniqua
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. Thank you for taking the time to share your past experience on Tripadvisor about your stay at the Now Sapphire Riviera...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $320 - $744 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Spa Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
1,022 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the pool area where there is entertainment for guest, the resort shuts down the music before 11PM though”
aldoalv, 22 Apr 2017 | Read review
“Beach front room is highly recommended..... breathtaking sunrises and quiet mornings.”
CGib, 22 Apr 2017 | Read review
“Choose Bungalow 3, 4 or 5 - top floor offers spectacular morning views and are quiet.”
Cindy1649, 21 Apr 2017 | Read review
“6 rooms close to the beach: Chichen Itza, Coba are the best located”
TravelAfficionadios, 19 Apr 2017 | Read review
“ocean view, first floor, far from the main hotel (if you like it quiet)”
, 19 Apr 2017 | Read review
5 of 5
Bookit.com
US$276* /night
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TripAdvisorUS$368
Despegar.comUS$605
Orbitz.comUS$462
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Prices are for 1 room, 2 adults
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