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Now Sapphire Riviera Cancun

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5,999 Reviews from our TripAdvisor Community

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Showing 5,431: English reviews
Calgary, Canada
Reviewed 25 January 2016 via mobile

Very American. Like being in the US in Mexico. Not an authentic Mexican experience. Resort was clean and well staffed. Service was pretty good, but inconsistent. Worth the extra money for Preferred Club level because of adults only pool and VIP lounge. Nothing bad really, but I would never choose a place like this for a vacation personally, only went...

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Helpful?
1Thank Sandra K
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your experience on Tripadvisor. We were sorry to learn of some of the disappointing aspects of your stay. We assure you, that we share all of reviews with our team, and whilst never pleasant, such feedback provides the opportunity for improvement for future guests. Please accept our sincere apologies and we hope to have...

Niles, Ohio
Reviewed 24 January 2016

We upgraded our reservation to preferred so we went to the preferred lounge to check in. We requested that our rooms be near each other as we were there with my 80 year old mom and also for a wedding. The fact that my mom was 80 was not considered one bit and we were literally scattered all over the...

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Helpful?
Thank Lori H
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We wish to express our deep gratitude to you for making an exception and for taking the time to share your experience with others. We value our guests’ feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service. Please accept our sincere apologies...

Franklin, Massachusetts
Reviewed 24 January 2016

Our trip was fantastic!! We got married on January 9th and brought 40 family members with us. Everyone had such a great time!! The service is unreal. All of the staff are extremely friendly, everyone smiles and greets you when you walk by, and everyone is always eager to help and goes above and beyond. When you check in you...

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Helpful?
1Thank KCC2516
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to celebrate your wedding in Cancun. We appreciate for sharing your comments on Tripdavisor about our facilities, but mostly about the service provided by...

Rapid City, South Dakota
Reviewed 24 January 2016

The resort is very clean and manicured at all times. Rooms are large and beds are comfortable. The food is great and there are a good variety of choices. We found the employees to be very friendly and eager to please.

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Helpful?
1Thank barbieanne2015
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your wonderful words and for sharing your good experience with us and with all our potential Tripadvisor guests. We will share your feedback with the entire staff. They will be so happy to hear that they contributed to make your stay more enjoyable. We are looking forward to welcome you again in the...

jojoraz26
Reviewed 23 January 2016

Second trip back since June all I can say is AWSOME..... thank you to Mr Cordova and team, you guys go the EXTRA mile !! Beach...The last time we stayed there was a very bad problem with the seaweed , even though they tried to do everything humanly possible to clean it. This time it was GREAT!! The beach was...

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3Thank jojoraz26
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your second visit to our beautiful resort. Thank you for sharing your review with us and other Tripadvisor members. Mr. Cordova, Joanna, Oscar and the...

Copenhagen, Denmark
Reviewed 22 January 2016 via mobile

I have been here for almost a week. The hotel is amazing, as nice as on the pictures. The food has been good, in special I really like the Cibu restaurant. As others have written the best of this hotel is the personal, extremelly friendly and positive, always trying to help, it really gives a little extra to the vacations....

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Helpful?
2Thank emilia h
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay at Now Sapphire Riviera Cancun with us through Tripadvisor. Your positive comments about the food, Preferred Club, restaurants and the outstanding service provided by our staff are greatly appreciated and will happily share with the entire staff. We very much appreciate your comments that...

Hants
Reviewed 22 January 2016

Captivating is how I would describe this hotel! We went here to celebrate my 30th birthday. From the moment we stepped into the reception to the moment we checked out it was perfect.. The rooms are great, huge bed, fantastic shower and balcony. The housekeepers kept the rooms stunningly clean. We tried all the restaurants, so hard to pick a...

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Helpful?
3Thank british_rose100
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on TripAdvisor about your stay at our beautiful resort. It makes us glad to see that you had enjoyed your holidays at our resort as well as the overall quality of our services. Thank you for the praises regarding our facilities and services. It is always a great motivation for the...

Naperville, Illinois
Reviewed 21 January 2016

We were with a group of 8 for a week long stay. The resort was clean, the beaches were nice (minimal seaweed which they cleaned up daily) and the pool area was great. The service in the room and at the various bars was good all week long. The service at the various dining spots ranged from excellent to poor....

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Helpful?
1Thank Liz S
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripdavisor. Your important feedback will be shared with all the executive & operations staff. Our guests’ observations are more than welcomed, as they enable us to improve and correct the services we render to all our fine clientele, among which you are. UVC staff will receive your feedback, thank...

Annapolis, Maryland
Reviewed 21 January 2016

Now Sapphire was a beautiful resort. My family and I who go to Playa del Carmen, Mexico about every year took one day to go out to Cancun and enjoy a day at the wonderful all-inclusive at Now Sapphire. The resort was absolute gorgeous! There were many fun activities to participate in all day. There were also many quite areas...

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Helpful?
4Thank Olivia O
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviear Cancun, we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience with others. We are very conscious that we have created a wonderful atmosphere and it could not be perfect without the professional team who is totally committed to deliver...

Edgewater, Maryland
Reviewed 20 January 2016

I wanted to treat an employees to an amazing experience as a thank you for a job well done. I had been to the NOW Sapphire resort earlier in the year and thought she would enjoy herself. The staff at the NOW Sapphire took this experience to another level. The resort was extremely clean and the staff went out of...

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Helpful?
4Thank andria c
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for making this exception and taking the time to share your gracious comments on Tripadvisor about your recent stay at Now Sapphire Riviera Cancun. Thank you for sharing your great picture. Our real commitment is the comfort and the genuine care of our guests. It is of great satisfaction that our customers perceive our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $301 - $833 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
828 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at the map before you book so you know how far your room is from all the action”
 of 5 bubbles 326maryannv, 9 Dec 2016 | Read review
“Building 3,4,5 are closets to the Beach Bar”
 of 5 bubbles T8092FGamandas, 8 Dec 2016 | Read review
“Get away from the main pool”
 of 5 bubbles calgaryguy67, 7 Dec 2016 | Read review
“Beachfront or Oceanfront were amazing.”
 of 5 bubbles beckycL5055TS, 6 Dec 2016 | Read review
“Higher floors are quieter as less foot traffic!”
 of 5 bubbles alsymcfarlane, 6 Dec 2016 | Read review
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