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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,350 Reviews from our TripAdvisor Community

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Showing 5,732: English reviews
Gatineau, Canada
Reviewed 11 April 2016 via mobile

This place was beyond expectations. We upgraded to preferred suites with ocean front view and that's exactly what we got! The food was excellent, entertainment was great, the resort was so clean and the staff were amazing! With the preferred package we had access to the private pool area which was relaxing, daily hydrotherapy in the spa, and special seating...

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Helpful?
4Thank therealjho
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we could meet your expectations, and you have enjoyed your stay at our beautiful resort. At Now Sapphire Riviera Cancun we all try our best in order to provide our guests with a perfect service and we are proud we have achieved our goal during your stay. We...

Greeley
Reviewed 11 April 2016

Food was great. Buffet on one night was not that good because we couldn't get a table and when we finally did get seated all the meat/protein dishes were gone. Luckily one dish was refilled before we were finished eating. Our room was far from the main swimming pool which made it a very quiet place, but the walk was...

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Thank Robert & Elizab... B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience with others. We are very conscious that we have created a wonderful atmosphere and it could not be perfect without the professional team who is totally committed to deliver...

Edmonton, Canada
Reviewed 10 April 2016

Now Sapphire is beautiful, the food is fabulous and the buffet has many options to choose from. The 24 hour room service is fantastic too. The entertainment is good. The things that I did not like is that unless you pay extra you will be lodged in a room far from the main lobby. The walk is quick long. The...

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Helpful?
2Thank Basia780
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we could meet your expectations, and you and your husband have enjoyed your stay with us. Thank you for sharing your beautiful pictures. Thank you for your good comments about the room service and the Entertainment team. We very much appreciate your comments that help us to continue...

Philadelphia, Pennsylvania
Reviewed 10 April 2016

In June 2015, Mike and I got married at Now Sapphire. It was amazing. 70 of our closest family and friends traveled to Now Sapphire for our wedding. We were all there for 4-8 days, and we had so much fun together! The pool, drinks, and food was great! Juan Carlos was my wedding planner and he was the best!...

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Helpful?
3Thank JennaBoomBoom
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to celebrate your wedding in Cancun. We are happy to hear you liked our resort, food and the service. All of the comments are shared with the...

Reviewed 9 April 2016

We stayed at the property for one week, along with seven other families. Everyone had a great time. The facility was well maintained and people were seen cleaning the grounds throughout the stay. The room was clean and comfortable without anything being extra ordinary. We ate at all of the restaurants except the adults only. I personally enjoyed all of...

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Helpful?
1Thank Blake C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. It is very gratifying for the Now Sapphire Riviera Cancun to read that you enjoyed the resort, grounds,...

Kuujjuaq, Canada
Reviewed 9 April 2016

After doing a lot of research, we settled on the Now Sapphire for our March Break trip. A cold long winter meant that we were really looking forward to this vacation. We are seasoned all inclusive travelers after 8 stays at various Southern destinations. Based on all the positive reviews, I knew we picked the right resort; this turned out...

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4Thank IslanderOnTheGo
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback with us through Tripdavisor. We are so happy to know that you enjoyed your stay at our resort. We would like to comment that all our valuable guests’ feedback is shared with the Operations Committee to let them know our guests satisfaction. Thank you for sharing your beautiful pictures. We are ecstatic...

Reviewed 9 April 2016

We just returned from an awesome family vacation over spring break at Now Sapphire. We are a family of 7 with kids ranging from 8 to 20 years old, and we all had a great time. The resort is absolutely beautiful and immaculately maintained, but the best part of the resort is the very attentive, polite and passionate people that...

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4Thank Dschizzy
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful pictures. We are pleased to hear you had an awesome vacation. Thank...

Reviewed 8 April 2016 via mobile

The first thing I can say think of is this hotel is the place is full of drunk and swearing people. Old or young they gather around the pool bar drinking all day most probably peeing in the pool at the same time! We have a 7 years old son and after 3 days we couldn't stand anymore and left...

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9Thank Arzu
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. We value our guests' feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service. Your remarks have been shared with the Operations & Executive Committees. Please...

Reviewed 8 April 2016 via mobile

The now sapphire is truly an incredible destination. It is rare to find an all inclusive resort where the food is outstanding, the service is top-notch as well as the now entertainment team. The weather is beautiful! The beaches are stunning. There are 2 amazing pools. One is the main pool which has a bar in the water. It is...

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Helpful?
2Thank Danielle B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for sharing your review on Tripadvisor about your recent stay at Now Sapphire Riviera Cancun. It's our pleasure to know that we met your expectations with the quality of the food and our outstanding service. It is the greatest compliment for us, when, after spending their vacation at Now Sapphire Riviera Cancun our guests...

Warren
Reviewed 7 April 2016

We just returned from a 5 night stay. Our room was in Building 2, Preferred Club, Oceanfront. Positives: The room was perfect with a balcony hot tub. The beach was a stone throw away. Staff was very good. Grounds are very beautiful in a jungle like setting. There is an adult only pool for guests with Preferred Club rooms that...

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Helpful?
Thank jdickey
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you very much for your feedback, compliments on the quality of our resort and the staff. We are happy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $328 - $796 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Luxury Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
965 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are multi-level with no elevators”
 of 5 bubbles Lil1fun, 26 Feb 2017 | Read review
“Loved our room, however our view was not the best. Next time we will be sure to request a courtyard or beach view.”
 of 5 bubbles magdalenp2017, 26 Feb 2017 | Read review
“We had a garden view room in building 11 and were very happy with it.”
 of 5 bubbles jessicarX4802RQ, 26 Feb 2017 | Read review
“Clean and quick... Love that they replenish everything ! Snacks love them also!”
 of 5 bubbles Jewels5134, 26 Feb 2017 | Read review
“Any room is great! ”
 of 5 bubbles CanadianDancingQueen, 25 Feb 2017 | Read review
5 of 5