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Now Sapphire Riviera Cancun

7,910 reviews
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Traveller (6370)
Pool & Beach (1843)
Storyboard
Overview
  • Excellent65%
  • Very good24%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(583 reviews)
“market cafe”(266 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Now Sapphire Riviera Cancun
Special Offer: Winter Greataways!
Hotel deals
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (7,910)Write a Review
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7,108 results
Traveller rating
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1,707
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4,484
1,707
623
185
109
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All reviewsbluewater grillthe blue water grillmarket cafepreferred clubpreferred poollemongrass restaurantentertainment teammain poollobby bartropical viewfrench restaurantpreferred statusbali bedspreferred guestjuan carlosother resortsocean front
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1,341 - 1,345 of 7,108 reviews
A TripAdvisor Member
3
Reviewed 8 March 2017 via mobile

2 complaints...Not enough wheelchairs and slow pickup service for rides from room to lobby. Outside of that, the wedding was great, food was decent to excellent, staff was accomadating, Nacho is the man!More

Thank A TripAdvisor Member
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 9 March 2017

Dear guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to be a part of your sister’s wedding at the Now Sapphire...More

Reviewed 8 March 2017

NOW Sapphire met all our expectations. We always love hearing "Welcome Home". The staff was friendly and always helpful. Pedro and Aldopho made the pool bar a fun and memorable experience! Highly recommend it! Sergio at the Spa was amazing. He was friendly and super...More

Thank Domenick C
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 9 March 2017

Dear Guest, Thank you for sharing your great feedback on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are pleased to hear that you enjoyed your stay at our resort and that you appreciated our services. Pedro, Adolfo and Sergio will be...More

Reviewed 7 March 2017

We have reviewed this resort before with good reviews. That is why we come back every 4 years or so. We like to visit other resorts but we keep coming back. There is one employee that we would like to commend. Jorge Valente was an...More

1  Thank kimseansimba
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 8 March 2017

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our facilities, food and staff, especially Jorge. At Now Sapphire we all try our best in order to provide our guests with a...More

Reviewed 7 March 2017

We went to NOW Sapphire for my husband's birthday trip. We are not frequent Caribbean travelers so we wanted a nice resort to just relax and this place was perfect for our needs. We were warned about the time share pitch, but politely declined to...More

Review collected in partnership with this hotel
4  Thank michef29
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 8 March 2017

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff. We are so glad that you enjoyed the shows, activities and the...More

Reviewed 7 March 2017

We visited twice in the past 5 years for two different weddings, and I cannot express how amazing this all-inclusive is. The staff is amazing, always smiling and always helpful!! The food was always great. Our favorite hang outs were the pool bar and the...More

Thank Kim112381
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 8 March 2017

Dear Guest, On behalf of Now Sapphire, we want to thank you for taking the time to share such gracious comments about us. Thank you for sharing youre review and beautiful pictures on Tripadvisor. Our goal is to make our guests, repeat guests and we...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$222 - US$563 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$222 - US$563 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (6370)
Pool & Beach (1843)
Room & Suite (774)
Dining (664)
Amenities (126)
Family and Play Areas (60)
Business Centre & Event Rooms (41)
Questions & Answers
Ask a question
Lydia M
20 February 2018|
AnswerShow all 4 answers
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon., The beach is beautiful and there is staff to pick up the seaweed! See you soon, Warmest regards, Olivia Rodríguez Social Media... More
0
Votes
dominicq75
19 February 2018|
AnswerShow all 2 answers
Response from NowSapphireRC | Property representative |
Dear guest, Thank you for contacting us. It will be a pleasure to welcome you soon! The beaches are beautiful with seaweed, and our staff is picking up! Room service is 24 hrs ( we don't serve liquor) See you... More
0
Votes
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Room Tips
"729 and 710 quiet rooms second floor"
Read review
"All rooms were really nice, but the ocean views were incredible!"
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"We had a 2nd Flr with the Ocean View. Noise wise it was not bad. People forget letting the door slam disturbs..."
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"beach front or ocean view rooms offer the best views of course, but are also nice and quiet"
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