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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,460 Reviews from our TripAdvisor Community

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There are newer reviews for Now Sapphire Riviera Cancun
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Showing 5,830: English reviews
Reviewed 14 April 2016

Great location, beach, amenities, great pools, service, clean, for kids and all. The food was wonderful, the SPA great, the pools are many and for everyone, kids, teens/mid 30, and for quite adults. Will sure come back.

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Helpful?
1Thank Joseph L
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice words and for sharing your good experience with us and with all our potential Tripadvisor guests. We are glad to hear you liked the resort and you had a very good time. We really hope you are coming back soon! Looking forward to your next stay in Now Sapphire Riviera Cancun....

Reviewed 13 April 2016

This was my only stay at a Now, but I always stay in the Dreams/Secret family. I would say it was absolutely consistent quality as what you would expect at a Dreams/Secrets. The property felt a little smaller than some other resorts, so it could be good for someone who wanted to limit walking distances throughout the day. The rooms...

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Helpful?
2Thank ashley2154
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing Now Sapphire Riviera Cancun and sharing your experience on Tripadvisor. We were delighted to read that you have enjoyed your stay with us and thank you for your gracious comments in regard to the resort services and facilities and in particular to our food. We hope to welcome you back in near future. Greetings...

Yardley, Pennsylvania
Reviewed 13 April 2016 via mobile

Facility was very impressive, the staff, everything, was well above our expectations. Restaurants were well above what we could have ever anticipated. The food was excellent, however, wine was less then expected. Other drinks were great. Very impressed with the entire facility and staff, would highly recommend for a family vacation.

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Helpful?
Thank rilcon
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor following your stay with us. We were delighted to read that you have been overall impressed with the quality of our resort and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay...

Prince George, Canada
Reviewed 13 April 2016 via mobile

Rooms were well appointed. We upgraded to preferred status which was well worth it. We had a nice private breakfast restaurant and a nice lounge to cool down in. The buffet had a fresh selection of healthy choices. The a la carte restaurants were ok, nothing fabulous. We had beachfront near the gym. The room was quiet, except at night...

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Helpful?
Thank SuzieQRN
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We appreciate your time to write a review and shared it with us through Tripadvisor. All of the comments are...

Toronto, Canada
Reviewed 12 April 2016

We had such an amazing time at Now Sapphire and would definitely come back again Pros - beautiful property and well maintained - super friendly and helpful staff - great food and choices of food - pool is huge so you will always find a quieter area - beach is super clean - many activities, make sure to look at...

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Helpful?
2Thank Sherri C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for sharing with us your list of pros and cons that you experienced during your stay. We were of course pleased to read that you had an overall great stay. We are ecstatic to hear that you enjoyed our resort, activities, food, pool and pool, which give us the motivation to keep up with this hard...

Lake Jackson, Texas
Reviewed 12 April 2016

The rooms are clean and spacious. The people are friendly and very helpful. The restaurants are wonderful. And you can't describe the views, you just have to experience them.... all the rooms I saw on the ocean side had private jacuzzis on our balconies.

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Helpful?
2Thank Sherry W
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your generous feedback. We are so glad to know that you have enjoyed your stay at Now Sapphire Riviera Cancun. Thank you for sharing your beautiful picture. We would like to express our gratitude for sharing your important comments with the TripAdvisor community. We will share your feedback with the operations committee. We...

Reviewed 12 April 2016 via mobile

Haven't been anywhere else but I really enjoyed myself here along with my wife. Food all around the resort is wonderful, great bars with fun bartenders, and the entertainment team do their job very well!

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Helpful?
1Thank Eugen L
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of our resort and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your honeymoon in Cancun. We will share your great feedback with the entire staff, especially with our Now Entertainment team and the bartenders. We look...

Thunder Bay, Canada
Reviewed 12 April 2016

The most excellente all inclusive resort I have ever been too. Outstanding service and beautiful. Each staff member was so friendly and hospitable. The food was amazing everywhere as well as anytime. Down for a wedding and it was so awesome. A great way to endulge, relax, get pampered, spoil yourself, sloth and or fiesta. Beautiful beach. Everything well kempt....

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Helpful?
Thank curleyh2016
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is always a great pleasure to read through comments such as yours. They are an inspiration to help us in our continued commitment to maintain our standards you have experienced. We will share your feedback with the Operations Committee to let them know your thoughts. We look forward to welcoming you back to Now Sapphire Riviera Cancun...

Gatineau, Canada
Reviewed 11 April 2016 via mobile

This place was beyond expectations. We upgraded to preferred suites with ocean front view and that's exactly what we got! The food was excellent, entertainment was great, the resort was so clean and the staff were amazing! With the preferred package we had access to the private pool area which was relaxing, daily hydrotherapy in the spa, and special seating...

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4Thank therealjho
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we could meet your expectations, and you have enjoyed your stay at our beautiful resort. At Now Sapphire Riviera Cancun we all try our best in order to provide our guests with a perfect service and we are proud we have achieved our goal during your stay. We...

Greeley
Reviewed 11 April 2016

Food was great. Buffet on one night was not that good because we couldn't get a table and when we finally did get seated all the meat/protein dishes were gone. Luckily one dish was refilled before we were finished eating. Our room was far from the main swimming pool which made it a very quiet place, but the walk was...

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Helpful?
Thank Robert & Elizab... B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience with others. We are very conscious that we have created a wonderful atmosphere and it could not be perfect without the professional team who is totally committed to deliver...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $319 - $695 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 1-6 are closest to everything, main pool, restaurants etc.”
 of 5 bubbles wiens99, 21 Mar 2017 | Read review
“We had the furthest complex from everything(#9) and it was close to everything.”
 of 5 bubbles Grownass50couple, 19 Mar 2017 | Read review
“Get a block close to the hotel and dont bother paying for the preferred club its not needed”
 of 5 bubbles carlod851, 17 Mar 2017 | Read review
“14 3-story buildings without elevators or handrails in stairwells”
 of 5 bubbles born2shop2, 16 Mar 2017 | Read review
“ocean front with waves, just can't beat it”
 of 5 bubbles tastefullystacey, 15 Mar 2017 | Read review
5 of 5