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Now Sapphire Riviera Cancun

7,910 reviews
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Traveller (6370)
Pool & Beach (1843)
Storyboard
Overview
  • Excellent65%
  • Very good24%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(583 reviews)
“market cafe”(266 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Now Sapphire Riviera Cancun
Special Offer: Winter Greataways!
Hotel deals
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (7,910)Write a Review
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7,108 results
Traveller rating
4,484
1,707
623
185
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4,484
1,707
623
185
109
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All reviewsbluewater grillthe blue water grillmarket cafepreferred clubpreferred poollemongrass restaurantentertainment teammain poollobby bartropical viewfrench restaurantpreferred statusbali bedspreferred guestjuan carlosother resortsocean front
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1,431 - 1,435 of 7,108 reviews
Reviewed 15 February 2017

My wife and I visited this property January 2017, and were very pleasantly surprised! I am a hotel GM in the US, and I was blown away by the staff, cleanliness of the room/resort/ and grounds. The staff is beyond awesome! Shout out to Juan...More

5  Thank Lauren C
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 16 February 2017

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor regarding your recent stay at the Now Sapphire Riviera Cancun. It is a great satisfaction for the resort’s staff to know that we managed ourselves to make of your vacation an...More

Reviewed 15 February 2017 via mobile

We booked this hotel to have our wedding and reception at. We never stayed here so we were very nervous about the service, food, property, etc. The first day we arrived the service was so unbelievable!! The staff were so welcoming and always asked what...More

1  Thank Michelle C
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 16 February 2017

Dear Guest, We thank you for your sharing your review on Tripadvisor about your recent stay at Now Sapphire Riviera Cancun. We are so happy to read that your wedding was more than you could have dreamed! It is great to know that you enjoyed...More

Reviewed 15 February 2017

loved this resort, the food was excellent, the people were excellent, the beach was amazing, the staff were exceptional. the rooms were amazing, close distance to the beach, and close to the main area, I loved this resort, my kids had a blast at the...More

Thank J m
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 16 February 2017

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Now Sapphire Riviera Cancun with us through Tripadvisor. Your positive comments about our resort, beach, food, rooms, specialty restaurants and the outstanding service provided by our friendly staff...More

Reviewed 15 February 2017

Why visit anywhere else when we are totally happy with Now Sapphire? It's the right size, outstanding service, great food, and close to the airport. It has good entertainment and the resort is beautiful. Can't say enough about the employees. They are wonderful and make...More

1  Thank Peggy H
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 16 February 2017

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing again our Resort over numerous others in the area, to enjoy your holidays in Cancun. It is very gratifying for...More

Reviewed 15 February 2017

This was my second time staying at Now Sapphire and it was amazing. From the second we stepped foot on the property it felt like home. We arrived in the early afternoon of February 4th. Our room was not quite ready so we changed into...More

1  Thank jewls1082
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 16 February 2017

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to express...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$223 - US$563 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$223 - US$563 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (6370)
Pool & Beach (1843)
Room & Suite (774)
Dining (664)
Amenities (126)
Family and Play Areas (60)
Business Centre & Event Rooms (41)
Questions & Answers
Ask a question
Lydia M
20 February 2018|
AnswerShow all 3 answers
Response from Jetaul1 | Reviewed this property |
The beach is very clean. They have staff on the beach throughout the day raking and taking away the seaweed that washes up on the beach. Water is nice and clear and the hotel is great.
0
Votes
dominicq75
19 February 2018|
Answer
Response from Rebecca J | Reviewed this property |
Beaches are beautiful but there is quite a bit of seaweed that comes in but the hotel takes care of it constantly. We did not use room service, but heard it was great. The room refrigerator is stocked with beer, soda, water... More
0
Votes
annie k
19 February 2018|
AnswerShow all 2 answers
Response from Rebecca J | Reviewed this property |
Alberto is still there and is amazing! One of our favorites
1
Vote
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Room Tips
"729 and 710 quiet rooms second floor"
Read review
"All rooms were really nice, but the ocean views were incredible!"
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"We had a 2nd Flr with the Ocean View. Noise wise it was not bad. People forget letting the door slam disturbs..."
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"beach front or ocean view rooms offer the best views of course, but are also nice and quiet"
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