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Now Sapphire Riviera Cancun

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Traveller (6635)
Pool & Beach (1883)
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Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(445 reviews)
“market cafe”(277 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Reviews (8,157)
There are newer reviews for Now Sapphire Riviera Cancun
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7,331 results
Traveller rating
4,647
1,747
642
186
109
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4,647
1,747
642
186
109
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All reviewsbluewater grillthe blue water grillmarket cafepreferred clubpreferred poollemongrass restaurantentertainment teamlobby barmain pooltropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontjuan carlosother resorts
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1,441 - 1,445 of 7,331 reviews
Reviewed 7 April 2017

We are in our fifth day of our stay and I thought I would write a few words: I really like the service provided at all of the restaurants and buffet. The staff works hard to satisfy the guests. They try to interact with the...More

4  Thank blueman1
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 8 April 2017

Dear Guest, We wish to thank you very much your feedback in regards to your experience with us. Thank you for mentioning our service and the food. Your valuable feedback will be shared with the Operations Committee to let them know your thoughts. Once again,...More

Reviewed 7 April 2017

It was our first time to Now Sapphire and to Cancun. We had a perfect week and Now Sapphire was a big part of it. The staff, the accommodations, and the food were all outstanding. We can't wait to go back for another trip!More

2  Thank PerryLee
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 8 April 2017

Dear Guest, Thank you for your sharing your nice feedback and picture on Tripadvisor about your recent stay at the Now Sapphire Riviera Cancun. We are pleased to hear that you enjoyed your stay at our resort and that you appreciated our services. We look...More

Reviewed 7 April 2017 via mobile

We are leaving soon after spending 13 nights at the Now Sapphire, so hopefully this review will help people. Firstly, the minor details....yes, there is a hairdryer in the room and it's powerful. There is also a magnified shaving/ make-mirror in the bathroom. We had...More

8  Thank Sunshine_girl186317
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 8 April 2017

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun. We are so...More

Reviewed 7 April 2017

We stayed there end of March 2017 for one week. The hotel has a decent size, everything is easy walkable distance. We really enjoyed the restaurants a la carte without reservations. All the staff is very proffessionnal and attentive. We ran into a problem when...More

3  Thank cccMontreal
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 8 April 2017

Dear Guest, Thank you for choosing Now Sapphire Riviera Cancun and sharing your experience on Tripadvisor. We are delighted to read that you had a great stay with us. Thank you for your gracious comments in regard to the services, facilities and in particular for...More

Reviewed 6 April 2017

This was our second time time at the Now Sapphire (preferred club) and we really enjoyed our stay. The staff was great, the food outstanding and the service was wonderful but you could tell there is a situation with trying to keep up with customers...More

3  Thank DenZMan13
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 6 April 2017

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing again our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you for your...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$225 - US$515 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$225 - US$515 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
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Traveller (6635)
Pool & Beach (1883)
Room & Suite (782)
Dining (682)
Amenities (126)
Family and Play Areas (60)
Business Centre & Event Rooms (42)
Questions & Answers
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Jonathan P
22 April 2018|
AnswerShow all 3 answers
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. The hotel has taxi service 24 hrs, the rate from the resort to Cancun or Playa del Carmen is $ 45 usd (one way). Warmest regards, Olivia... More
0
Votes
21 April 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. The pools are open from 8:00 a.m. to 7;00 p.m. (main pool) Preferred adult pool is open from 8:00 a.m. to 6:00 p.m. We hope this... More
0
Votes
Omayra M
16 April 2018|
AnswerShow all 4 answers
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Please feel free to email us at info nosrc at nowresorts com (please put dots) in order the travel agency sends you the information. Thank... More
0
Votes
Room Tips
"We chose the beachfront room was great"
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"The preferred club is worth the investment. Highly recommend it to anyone staying at the Now Sapphire. Best..."
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"if you have small kids..Take bottom or second floor.."
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"Going preferred is worth the extra money."
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