We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azul Beach Resort Riviera Maya

Save
Share
Traveller (3558)
Pool & Beach (879)
Room & Suite (695)
Overview
  • Excellent76%
  • Very good17%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“tequila bar”(245 reviews)
“blue restaurant”(171 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (4,024)
Filter reviews
3,627 results
Traveller rating
2,656
650
167
94
60
Traveller type
Time of year
LanguageEnglish
More languages
2,656
650
167
94
60
Show reviews that mention
All reviewstequila barblue restaurantfamily swim up suitekids clubaquanox bardeluxe roomsla manchasushi riverbeach bedslatin restaurantbeach butlerbaby monitorswinging bedsbaby foodgourmet inclusivejuan carlosbeach bum vacation
FilterEnglish
Updating list...
1 - 5 of 3,627 reviews
Reviewed yesterday

The service provided by this hotel is beyond excellence by an always friendly staff. The hotel has been designed in a very clever way and you are never too far of any of the many amenities it has to offer. As a family of 4,...More

1  Thank Paumere
Reviewed 2 days ago

We decided to get married in Mexico. We had ever been before so after scouring the internet, reveiwing hotels we eventually went with our gut feeling and chose the Azul Beach. Soon after 45 members of our family booked. We had no idea what to...More

Thank Bobwalia
A TripAdvisor Member
1
Reviewed 2 days ago via mobile

Let me start saying that this is my first review. As my mother would say, if you have nothing nice to say then don’t say anything at all. But this is not the case and I have to say by far this has been the...More

Thank A TripAdvisor Member
Reviewed 5 days ago via mobile

I’ve been here for a few days now and have to say it’s been a very enjoyable experience , the staff are phenomenal and really attentive, the food is lovely and the waiters and waitresses in the restaurants are brilliant, our most recent visit was...More

4  Thank lukehardcastle
Response from KarismaHotelsResorts, Manager at Azul Beach Resort Riviera MayaResponded 3 days ago

Dear lukehardcastle, Thank you for taking the time to share your wonderful feedback regarding your first days at our property. We are happy to hear that you are enjoying our amazing food and that our team has provided great service. It is a pleasure for...More

Reviewed 6 days ago via mobile

Even tough all effort made by the personnel the lack of proper training is evident. Rooms not prepared and dirty balconies as you can see in the photo, delivering products to the wrong room, waiters that do not know the menu and call milk as...More

Thank JaimeWilhelm
Response from KarismaHotelsResorts, Manager at Azul Beach Resort Riviera MayaResponded 5 days ago

Dear JaimeWilhelm on behalf of the management team and our staff at Azul Beach Resort Riviera Maya I appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered....More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Free High Speed Internet (WiFi)
Breakfast included
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$258 - US$967 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Puerto Morelos
#4 On the Beach Hotel in Puerto Morelos
#4 Spa Hotel in Puerto Morelos
#4 Luxury Hotel in Puerto Morelos
#4 Top resorts Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$258 - US$967 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Puerto Morelos
#4 On the Beach Hotel in Puerto Morelos
#4 Spa Hotel in Puerto Morelos
#4 Luxury Hotel in Puerto Morelos
#4 Top resorts Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (3558)
Pool & Beach (879)
Room & Suite (695)
Dining (357)
Family and Play Areas (46)
Business Centre & Event Rooms (37)
Amenities (22)
Questions & Answers
Ask a question
Shampa21
July 21, 2018|
AnswerShow all 2 answers
Response from annukang04 | Reviewed this property |
thy don’t have their own washing machines etc you can use. You have to use their dry cleaning service and to be honest it was cheaper to buy new clothes than use it! I had 3 kids when we traveled there and just took enough... More
1
Vote
a_hutton
July 17, 2018|
AnswerShow all 3 answers
Response from Allen M | Reviewed this property |
Yes, it looks that way but the tub is in the bathroom and there is a curtain or a sliding door.
0
Votes
Kate C
July 15, 2018|
AnswerShow all 6 answers
Response from mridulasury | Reviewed this property |
depends on the rooms you are booking. teens are adults pretty much when it comes to counting beds and if you have the space for them.
0
Votes
Room Tips
"Fantastic swim up rooms. Nicely decorated"
Read review
"Had a lovely room overlooking the sea."
Read review
"Verify with hotel what kind of room, ask for picture if not sure."
Read review
"Highly recommend the swim up suite from Villa 9 it was amazing having our own private pool."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing