We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The service provided by this hotel is beyond excellence by an always friendly staff. The hotel has been designed in a very clever way and you are never too far of any of the many amenities it has to offer. As a family of 4,...More
We decided to get married in Mexico. We had ever been before so after scouring the internet, reveiwing hotels we eventually went with our gut feeling and chose the Azul Beach.
Soon after 45 members of our family booked.
We had no idea what to...More
Let me start saying that this is my first review. As my mother would say, if you have nothing nice to say then don’t say anything at all. But this is not the case and I have to say by far this has been the...More
I’ve been here for a few days now and have to say it’s been a very enjoyable experience , the staff are phenomenal and really attentive, the food is lovely and the waiters and waitresses in the restaurants are brilliant, our most recent visit was...More
4 Thank lukehardcastle
Response from KarismaHotelsResorts, Manager at Azul Beach Resort Riviera MayaResponded 3 days ago
Thank you for taking the time to share your wonderful feedback regarding your first days at our property. We are happy to hear that you are enjoying our amazing food and that our team has provided great service.
It is a pleasure for...More
Even tough all effort made by the personnel the lack of proper training is evident. Rooms not prepared and dirty balconies as you can see in the photo, delivering products to the wrong room, waiters that do not know the menu and call milk as...More
Response from KarismaHotelsResorts, Manager at Azul Beach Resort Riviera MayaResponded 5 days ago
on behalf of the management team and our staff at Azul Beach Resort Riviera Maya I appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered....More
Response from annukang04 | Reviewed this property |
thy don’t have their own washing machines etc you can use. You have to use their dry cleaning service and to be honest it was cheaper to buy new clothes than use it! I had 3 kids when we traveled there and just took enough... More
thy don’t have their own washing machines etc you can use. You have to use their dry cleaning service and to be honest it was cheaper to buy new clothes than use it! I had 3 kids when we traveled there and just took enough clothes or hand washed basic stuff