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Azul Beach Resort Riviera Maya

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Azul Beach Resort Riviera Maya
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2,882 Reviews from our TripAdvisor Community

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Showing 2,592: English reviews
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Dublin, Ireland
Reviewed yesterday NEW

General: Get used to the tipping culture. Always have a good amount of Pesos and/or Dollars ready. I struggle with this so tip everyone and for everything (better safe than sorry, and many depend heavily on tips as a means of caring for their families). Plan some of your excursions in advance and leverage the right representatives for the excursions....

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Helpful?
Thank Naoise G
Reviewed 2 days ago NEW

We had an amazing time at Azul Beach Resort in December 2016. The resort is so family friendly and it is a great choice for any family with infants under 12 months. The staff and food was all great, we had no complaints at all. The beef served at the resort blew me away and all the restaurants were amazing!...

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Helpful?
Thank LiveLaughLiveTravel
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear LiveLaughLiveTravel, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard Gourmet cuisine. It is great to know that you enjoyed your stay from start to finish and I...

Reviewed 2 days ago NEW

This was my first experience with and all inclusive and we loved it. I think we took full advantage of all the amenities that the resort offered. We were even looking at going back the day after getting home! We stayed at the Azul Beach as three families, myself and my husband (no kids), my sister and husband and their...

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Helpful?
Thank Eva W
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Eva W, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Resort Rivera Maya. It was a pleasure to host you and your family for this trip. I am very glad to know that you are already thinking in going back. Thank...

Los Angeles, California
Reviewed 3 days ago NEW

not the room i expected, we signed up for a royal suite but we are in a double bed room that they say is a suite???? rm 1114. we are currently on a day one and are still considering moving to another hotel. every order from room service was wrong. someone twice came into our room from that door that...

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Helpful?
1Thank martynice4
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear martynice4 thank you for the time taken to share you feedback about your current stay at our Azul Beach Resort. We are sorry to read that you experienced inconvenience because of the bedding in the room assigned and for the wrong delivered food orders by room service. I have been notified that the Head of Guest Service Ms. Rebeca...

Youngsville
Reviewed 3 days ago NEW

Resort was beautiful and kept immaculate. So many wonderful people working at the resort... Food was delicious, and people went out of their way to help with my wife's physical limitations, and made us extra comfortable and felt well taken care of!

Review collected in partnership with this hotel
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Helpful?
1Thank Mary M
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Mary M, Thank you very much fro sharing your comments. It was a pleasure to host you and your wife at azul beach Resort Riviera Maya. I am very glad to know that you enjoyed form the beginning to the end. Thank you for recognize the effort of the team i know they are a very important part of...

Seattle, Washington
Reviewed 4 days ago NEW

Overall, this resort is wonderful and amazing. There is no possible way anyone could be disappointed by a thing at this place. My husband and I stayed here for our wedding and our expectations were exceeded beyond belief. We brought 28 adult guests, 1 child and 2 babies along. I want to give special recognition to ALL of the staff....

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Helpful?
1Thank megdun22
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear megdun22, Thank you for your wonderful review and kind words, it was a pleasure to host your holiday and be part of your wedding, we appreciate that you have taken the time to share your comments with future travelers and guests. Great food, perfect location and superior service are just a little of what we offer at the Resort....

Omaha, Nebraska
Reviewed 6 days ago NEWvia mobile

We just got back from our stay at Azul Beach and we already want to go back! The "baby accommodations" were excellent to have as we were traveling with our youngest son who is 6 months old. It was nice to have a high chair he could use (not a typical wooden restaurant high chair) during dinner, I finally could...

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Helpful?
Thank Cqd31783
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Cqd31783, Thank you, it is always very rewarding to read the comments and feedback from our valued guests. We do our best to provide all our guests with a unique vacation experience where families and couples like can enjoy superior quality and Gourmet Cuisine in a relaxing, beachfront environment. Thank you very much for your special mention to Marco,...

Reviewed 1 week ago via mobile

We had the best vacation ever!!! Nicest staff I've ever seen! Food was terrific! Drinks flowed freely. Nice and clean. Will come back at least twice a year! My whole family was extremely happy! I forgot on my exit to mention Rebecca. She is also an amazing asset to your staff. Only bad point was that it took too long...

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Helpful?
Thank chooch2113
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear chooch2113, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. I am very happy to know that you had the best vacation ever. Thank you very much for recognize the effort of the team. I know they are a very important part of...

san francisco
Reviewed 1 week ago

We thoroughly enjoyed our stay at Azul Beach. The staff were exceptional, the property was beautiful (setting, public areas, rooms, pools, etc.), the food was excellent (not quite gourmet, but that is a unreasonably high standard for a place that serves 150 rooms of guests). I liked the choices of restaurants for dinner (Latin, Asian, Italian). All meals were very...

Review collected in partnership with this hotel
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Helpful?
Thank Larry L
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Larry L, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Resort Riviera Maya. I am very glad to know that you enjoyed form the beginning to the end. Thank you for recognize the effort of the team. They continue working hard...

Sydney, Australia
Reviewed 1 week ago

Fabulous place to take your kids for a resort holiday - especially if they're old enough to enjoy the kids club. Food is excellent, as are the amenities, and the staff are friendly. Lining up to get a cabana is vaguely annoying but it becomes habit, and the beach is beautiful and water even better so it's worth it. The...

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Helpful?
1Thank Sandra N
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Sandra N, Thank you for sharing your experiences of your recent visit to Azul Beach Resort Riviera Maya. We have taken all your feedback on board and this will be used constructively to perfect our unique Gourmet Inclusive experience. I am glad to know that you an your kids enjoyed. Thank you for the special mentions to the staff....

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $461 - $1,629 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Orbitz, Travelocity and Hotels.com so you can book your Azul Beach Resort Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Riviera Maya staff and other travellers.
528 questions
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Questions? Get answers from Azul Beach Resort Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you can find way better value elsewhere”
 of 5 bubbles martynice4, 20 Feb 2017 | Read review
“Wish there was more king sized bed rooms.. First time in 25 years my wife and I slept separately ”
 of 5 bubbles marymF5977RZ, 20 Feb 2017 | Read review
“Second floor is best for privacy”
  • Family Suite
  • Family Suite Balcony
  • Sky Deck Wedding
  • Family Suite
 of 5 bubbles megdun22, 19 Feb 2017 | Read review
“They have some rooms with a living area with a small table, sofa with chaise and large screen tv. This made it very comfortable. Some rooms have "swim up" to pools or tributaries to pools - very cool! ”
 of 5 bubbles larryl806, 14 Feb 2017 | Read review
“The family swim up room was fabulous”
 of 5 bubbles OncVet, 13 Feb 2017 | Read review
5 of 5