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Azul Beach Resort Riviera Maya

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GreenLeadersPlatinum level
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Azul Beach Resort Riviera Maya
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2,985 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort Riviera Maya
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Showing 2,689: English reviews
Hamilton, Canada
Reviewed 3 days ago NEW

Excellent Audi in entertainment incredible person and artist Alain the new concerge was more than excelent, great potential. Noel best waiter ever, should be the manager !! Joan in the beach so reepectful and helpful Excelent organizational skills! Always happy!

Review collected in partnership with this hotel
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Helpful?
Thank Sergio M
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Sergio M, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard Gourmet cuisine. Thank you very much for the special mentions to the team I am sure they...

Brookfield
Reviewed 3 days ago NEW

The only thing is that darn step going into the SPA! The sales office promised me that they would send a letter to corporate to get it fixed. I purchased more time with the understanding they would send a letter to get it fixed by putting in a ramp or marking the step. Let's get it done!

Review collected in partnership with this hotel
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Thank William G
Buffalo, New York
Reviewed 3 days ago NEW

This place is a gem! I am not one who likes the bigger resorts with a million offerings and difficulties getting a spot near the pool, so based on Trip Advisor I chose this place. I was apprehensive based on just a couple of bad reviews, but after spending 7 days there, I can not understand how someone has a...

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Helpful?
Thank spruceroot
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear spruceroot, Thank you, it is always very rewarding to read the comments and feedback from our valued guests. We do our best to provide all our guests with a unique vacation experience where families and couples like can enjoy superior quality and Gourmet Cuisine in a relaxing, beachfront environment. Thanj you for recognize the effort of the team i...

Reviewed 3 days ago NEWvia mobile

Was a great trip. The servers were all very nice! We played volleyball with Alberto, Renata, and Ana. The beach service was great with Charlie, Oscar, Joan, and Agustin. I would recommend for sure! Coming during spring break was a great idea. The weather was perfect and all the guides and staff were very accommodating and helpful. Would definitely recommend!

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1Thank Thomas C
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Thomas C, Thank you for your brief review and for taking the time to share your experiences with the Trip advisor community. I am very glad to know it was a great trip, and everybody was very nice and you enyojed from the beginning to the end. Thank you for the special mentions for the entertainment and beach butler...

Reviewed 3 days ago NEWvia mobile

Great activities staff Ana and Alberto were very friendly fun and got us motivated to join in the activities!!!! Marco the butler took care of all our room needs! Marco Armando and Isais were excellent bartenders!!!!! They all cared to make our trip special and relaxing!!!! Thanks!!!!!

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Helpful?
Thank Gina J
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Gina J, Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided with the Karisma Gourmet Inclusive Experience. I'm very flattered by your kind words and also very proud of each employee. I a very glad to know that the team made your trip special and relaxing. I am sure...

Reviewed 3 days ago NEWvia mobile

Had a wonderful time. Alberto was so friendly and great with the kids. Marco our beach waiter was amazing. Truly enjoyed talking with him. Great place for family's a very accommodating resort. Would stay here again.

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Helpful?
Thank Jessica H
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Jessica H, Many thanks for your review of our hotel. I am very glad to know you and your family had a wonderful time. Thank you very much for recognize the effort of the team and the special mentions tu Alberto and Marco. I am sure they did their best in order to privide you an excellent service. I...

Reviewed 3 days ago NEWvia mobile

Alberto was amazing!! All of the service was fantastic! Family with teenagers was slightly out of place with a lot of kids but still had an amazing time. Food was gourmet, didn't eat anything bad! Would recommend!

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Helpful?
Thank Nicole R
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Nicole R, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments. Thank you for recognize Alberto. I am sure he did his best in order to provided you a fantastic service. Once again, many thanks for you review and I hope to see you again soon at the Azul Beach Resort Riviera Maya....

Horsham, United Kingdom
Reviewed 4 days ago NEW

As has been said many times before this is a super hotel, smaller perhaps than most in the region and a perfect place to bring younger children. We did not, our kids are long since grown up but still had a great time. All restaurants were generally very good but Chil and Tainan possibly our favourites, Chil for super lunchtime...

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3Thank Liquidator421
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Liquidator421, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

Perris, California
Reviewed 5 days ago NEWvia mobile

We had the best time spending a week at Azul beach. The kids loved it! A special thanks to Audi for being so attentive to our kids. We are very grateful with all of the staff from the kids club. Thank you for an awesome week.

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Helpful?
Thank Gaby R
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Gaby R, Thank you for sharing your experiences; it was pleasure to read your review. We look forward to your next visit and we wait for you with open arms to welcome you back to the Azul Beach Resort Riviera Maya. Kind regards, Antonio Denotti General Manager gm@azulbeachresort.com

Regina, Saskatchewan
Reviewed 5 days ago NEW

Beautiful immaculate rooms. Gracious service at all the restaurants. Beautiful white sand beach with friendly and proficient cabana service. Proper wine reccomendations at the restaurants and an accommodating sommelier. Our butler Carlo was great. But what impressed me most was the warmth and friendliness of the people from the gardeners, the kitchen staff right up to the general manager. Congratulations!...

Review collected in partnership with this hotel
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Thank RobRegina
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear RobRegina, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Resort Riviera Maya. I am very happy and glad to know that you are impressed becuase of the warmth and friendlinness of the team. I am sure they did their best in...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $476 - $1,416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Riviera Maya staff and other travellers.
542 questions
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Questions? Get answers from Azul Beach Resort Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like the rooms with a balcony as you can sleep with the door open and the air con off”
 of 5 bubbles H1801MXjenniferc, 27 Mar 2017 | Read review
“The gentleman that cleaned our room (Roberto i think), did an excellent job keeping our room clean each day.”
 of 5 bubbles dennissH8423BK, 27 Mar 2017 | Read review
“Most upper floor rooms have a partial ocean view”
 of 5 bubbles theTchukfamily, 27 Mar 2017 | Read review
“If you want quiet don't get a room near the swim up rooms.”
 of 5 bubbles michelek2016, 26 Mar 2017 | Read review
“Opt for a garden room to and avoid noisy swim up areas”
 of 5 bubbles johnhF497SA, 26 Mar 2017 | Read review
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