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Azul Beach Resort Riviera Maya

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Azul Beach Resort Riviera Maya
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3,133 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort Riviera Maya
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Showing 2,817: English reviews
Reviewed 3 January 2015

We just got back from our after Christmas vacation to Azul beach resort. We had the best time! This resort is absolutely perfect for families. We went with our seven month old daughter and five-year-old son. My son loved the kids club. It was really easy to have my daughter there because the resort provided baby food and also the...

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Helpful?
Thank Sarah J
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your glowing feedback, it was truly a pleasure to host you and your family. I'm very happy to hear that you enjoyed various experienced that are offered at the Azul Beach Hotel. Thank you for recommending us with all Trip Advisor followers. On behalf of the entire staff, we would like to thank you for...

Southampton, United Kingdom
Reviewed 2 January 2015

This was the first time we have spent Christmas away from home. We needn't have worried as we were in capable hands. The staff at Azul Beach are wonderful. They are courteous, helpful, their English is generally excellent and they cannot do enough to please - whether they get a tip or not which they truly deserve! The hotel was...

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Helpful?
4Thank Kath1086
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Many thanks for your review. I'm happy to hear that you and your family had a wonderful vacation, also that we exceeded all expectations, providing the perfect Christmas celebration. I enjoyed reading your feedback and can assure you that your comments will be shared with all staff. Thank you again and I look forward to your return. Best...

Maple Ridge, Canada
Reviewed 30 December 2014

Stayed at this resort for a friend's wedding. Highlights were the resort : beautiful, very clean, staff were friendly, food was good (not 100% great but I would say 75% of our meals were very good and the other 25% were mediocre), the alcohol was excellent (top notch hard liquor for those who enjoy this although I'm not a big...

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Helpful?
1Thank caroline p
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback. It was a pleasure to host your holiday and be a part of your friends celebrations. I have noted all your comments and suggestions which I will use constructively to improve our services and facilities....

Alberta
Reviewed 28 December 2014

We just returned from azul took our family there for Christmas ,,,we were there for 7 days,,,first this resort is beautiful,the grounds well kept,,, we stayed in a family swim up suite ,,the suite was great,, shower and bathroom well laid out and updated well ,,the food was good ,,the staff was very willing please you to make your holiday...

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Helpful?
5Thank Johanna360
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your recent review. We also appreciate that you mention those areas that need more attention in order to improve. It is very disappointing to hear that you would not return. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Best regards, Peter...

Reviewed 26 December 2014

This resort exceeded my expectations! The staff take it from superior to exceptional! As a mother of two (a four year old and a baby) I was relieved to find the team in kids club (Wendy, Tania, Lupita, Icles (sp?), and Lety) were kind, welcoming, and well equipped to teach the children. I had to beg my daughter to spend...

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Helpful?
5Thank Anthony C
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful review, it was an honor to host your family vacation. We are very family focused however we know that its important to parents to have quality time together and our nanny service provides piece of mind for all parents. I'm glad to hear that your daughter enjoyed our Azulitos Kids Club, our nannies...

Washington DC, District of Columbia
Reviewed 24 December 2014

We are seasoned travelers all over the world and have stayed at several AI in the Caribbean and I can honestly say this is not with the money at all! A summary of our 5 days: 1. At check in, the only thing we received was a cold towel. Not sure where the so called 5 star service was... 2...

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Helpful?
16Thank Novadancer1969
KarismaHotelsResorts, Director General at Azul Beach Resort Riviera Maya, responded to this review

Dear Novadancer1969 Thank you for your review and for sharing your experience. It is concerning to learn that your stay was not entirely satisfactory and I would like to conduct further research of your reservation. Our Customer service team will be reaching out to you directly to gather additional details about your stay. Thank you again, and I look forward...

Chicago, Illinois
Reviewed 23 December 2014

Like any first time mother would, I conducted thorough research before committing to an overseas hotel booking. I thought this was a solid choice based on prior reviews, ratings, etc.. I did not realize that the Azul Beach resort goes this far out of the way to accommodate families with kids. You literally don't need to bring ANYTHING with you,...

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Helpful?
2Thank elena f
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful feedback ! it was an honor to your holiday. We are very focused on all the needs of our guests, especially the families and we do everything to take out the stress of traveling with children so you can enjoy some well deserved quality time as a family. Thank you for recommending us...

Reviewed 22 December 2014 via mobile

Loved this resort. We were here for a wedding and everyone had rave reviews. Intimate and personal yet large enough to get away for privacy. Service was impeccable and the food is to die for at multiple restaurants. Would definitely return!

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Helpful?
2Thank EJ1951
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your brief review. It was a pleasure to host your holiday at the Azul Beach Hotel and I hope that you will return again in the near future. Best Regards, Peter Hechler General Manager gm@azulbeachresort.com

Toronto, Canada
Reviewed 21 December 2014

This was our third stay at ABH, first with our little girl. It was another great experience. My one and only complaint is the lack of free WiFi. The last time we visited (Feb 2013), there was free WiFi in the lobby, not this time. $50 for the week, no thanks. We stayed in a family suite on the top...

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Helpful?
2Thank heartworld
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wondeful review of your 3rd visit to the Azul Beach Hotel, it was a pleasure to host your holiday. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our...

New York
Reviewed 19 December 2014

My husband and I just got back from Azul Beach where we had our amazing wedding. We have visited the resort in April when we came down to Mexico to do site inspections. We went to the Karisma dress Rehearsal, http://marketing.karismahotels.com/eblasts/bdr_nov2013/index.html, which is an event for couples that are interested in a destination wedding. This event showcases all of the...

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Helpful?
1Thank Shapoklyachka
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful review and kind words, it was a pleasure to read the details of your experiences. We feel very privileged each time we are chosen to host such a special occasion in our guests lives and we do our utmost to ensure that we create exactly what they envision for their wedding . A...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $381 - $1,530 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the suites are beautiful but there are rooms that you can walk out of and straight into a pool!!!”
evamiller2017, 26 May 2017 | Read review
“Get a room "With a View"”
bevstaeheli, 17 May 2017 | Read review
“Request a ground floor for immediate access to the pools”
NicJayne, 16 May 2017 | Read review
“The first floor non deluxe rooms have balcony swimming pools, pretty nice!!”
NorthernNJFam5, 16 May 2017 | Read review
“Choose a seaview suite if you want the best experience.”
  • Luxury family suite...plenty of space!
JFR1Montreal, 15 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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