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Azul Beach Resort Riviera Maya

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GreenLeadersPlatinum level
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Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
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2,968 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort Riviera Maya
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Showing 2,673: English reviews
Des Moines, Iowa
Reviewed 25 February 2015

The resort was beautiful. The pictures don't do it justice. It was a perfect size. And everything is really kept up. 70+ friends & family members joined us at Azul Beach for our wedding. We were torn between going to Azul and going to an adults-only resort. We ended up choosing Azul based on a recommendation, and I'm so glad...

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Helpful?
Thank Whitney L
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Whitney L, Firstly, on behalf of all staff at Azul Beach Hotel we would like take this opportunity to offer our Congratulations to you both, your wedding events were truly amazing and very memorable. It was a great honor to be chosen as the host of such a important occasion in your lives and we hope that you will...

Reviewed 24 February 2015 via mobile

I have never left a review before but this holiday was that good in every aspect it left me no choice!! From the first step into the hotel the excellent service and friendliness of the staff is second to none. The place is spotlessly clean and staff are on hand 24/7 with any question you may have. We were in...

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Helpful?
Thank Chardy82
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your glowing feedback , it was truly a pleasure to host your holiday. In Azul Beach Hotel we are not like the other all inclusive hotels, we are two steps ahead and we aim to provide our guest with the quality and luxury you would find in a traditional 5 star resort. I'm gald that...

New York
Reviewed 21 February 2015

This was our 3rd visit to Azul Beach, 2nd as part of Prestige Travel Program. Besides the resort being beautiful, the employees go above and beyond to make you feel special. Our waiters Ruben, Marcelo, Irving, and Gamliele welcomed us everyday. Their energy and friendliness was contagious. We have to have a special shout out to Armondo who we met...

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Helpful?
8Thank Michele S
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Many thank for taking the time to share your experiences, I thoroughly enjoyed reading about your vacation. Your feedback is truly valued and I'm glad that we were able to provide you and your family with a wonderful family vacation. I hope you will return to visit us again soon at the Azul Beach Hotel. Kind Regards, Andrea...

Manhattan, Kansas
Reviewed 19 February 2015

My wife and I, and two young kids, loved staying at Azul. We had never been to an all-inclusive before but we will definitely be back! Service was unbelievable and was quick to offer our children anything they wanted. The food was very good, exceeded our expectations, and the drinks were great. The beach is fantastic and was very clean....

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Helpful?
6Thank Chad C
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for taking the time to share your experiences with the Trip advisor community. I'm gald to know that we were able to provide your and your family with a perfect vacation experience. We are very family focused however we know that its important to parents to have quality time together. A big thanks to Kelly Pinto...

Welland, Canada
Reviewed 18 February 2015

My wife & I spent a very nice 5 days at Azul Beach in early February. The resort is fantastic, the food exceeded expectations, the staff are very friendly and helpful. Special thanks to Gilberto who looked after our suite, Enrique (who I call Manito - little brother) his service was outstanding, also Wilbert in the Tequila Bar who gave...

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Helpful?
1Thank Birtrum_13
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, On behalf of all the staff here, I am very happy to see that your stay exceeded your expectations; we do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. We'll extend your compliments to our staff and most particularly, to Gilberto, Enrique, Wilbert and Noel....

Chicago, Illinois
Reviewed 17 February 2015

With 11 visits in 10 years, our love for Azul Beach Hotel, the wonderful staff, the fabulous beach and location is clear. Our 3 generation group, 6 adults and 4 girls ages 10, 9, 8 & 6 enjoys all the pools, the beach beds with butler service, the delicious and varied food of all the restaurants, the nightly shows and...

Review collected in partnership with this hotel
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3Thank fs955
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful review and kind words, I enjoyed reading your review. It was a pleasure to host your holiday, creatiung memories that will last after your departure and for many more years to come. The Azul Beach Hotel is designed with families in mind and all our guests, no matter of their age, are just...

Fort Worth, Texas
Reviewed 17 February 2015

Azul Beach is a very small resort, which has it's pros/cons in that alone. Overall, we did have a nice 4 night stay. Things we enjoyed: 1) We travelled with our almost 4 year old daughter. She loved playing in the sand, and her needs were pretty minimal. It is very kid friendly. 2) We chose Azul Beach for the...

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6Thank LYFB
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions. 2 of our swimming pools are heated and are kept at 30°C however unfortunately the temperatures did dip slightly as a cold front passed through due to the usuallly cold weather that parts of the US and Canada experienced. This...

Canada
Reviewed 16 February 2015 via mobile

Azul Beach Hotel was the perfect choice for our family (including our 1.5 year old & 5 year old). The grounds and gardens were immaculate, and the customer service was excellent overall. We had a swim up family suite, which was perfect. Our housekeeper did a great job of keeping our suite spotless. The food was excellent, we especially enjoyed...

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1Thank katiedeegee
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your stay, It was a pleasure to host your family vacation. I thoroughly enjoyed reading about your vacation. Your feedback is truly valued and I'm glad that we were able to provide you and your family with an excellent family vacation. We are thrilled to hear that your children enjoyed our...

New Jersey
Reviewed 14 February 2015

We LOVED this hotel! We have 3 yr old twins and an 11 yr old so nanny services were a must as we have a Nanny at home. We absolutely loved all the Kids Club nannies, Wendy came and stayed with us for a couple of days, she was excellent, very attentive, my girls loved her. Lupita and Tania were...

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3Thank 3tocollege
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful review, I enjoyed reading your review and will be sure to share this with the Staff at the Azul Beach Hotel, we appreciate that you have taken the time to share your comments with future travelers and guests. We are very focused on all the needs of our guests, especially the families and...

Kelowna, BC
Reviewed 13 February 2015

My wife and I were greeted with wine, a choice of pillows and scents for our room, and treated like royalty. The staff at the front desk, concierge, restaurants, bars, beach, and housecleaning were all friendly and professional - we don't have a single complaint. The highlights were Froy & Carlos at the Chil + Latino restaurants (really fun guys!),...

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1Thank ckettner
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback. Please accept my apologies for the inconsistencies in service, I never like to hear such comments nevertheless I appreciate your honest opinons and this will assist us to ensure we maintain focused on providing only...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $475 - $1,427 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Riviera Maya staff and other travellers.
542 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up's are awesome for families - some are up front by the ocean!”
 of 5 bubbles 477amy, 22 Mar 2017 | Read review
“Bottom level swim up suite”
 of 5 bubbles 116nikkil, 22 Mar 2017 | Read review
“best for families”
 of 5 bubbles , 18 Mar 2017 | Read review
“There is construction going on near villa 18. Highly recommend villa 14. Its where we stayed and is very central to the resort”
  • Our wedding on the sky deck
  • sky deck
  • They decorated our room like this on our wedding night
 of 5 bubbles Krista8505, 15 Mar 2017 | Read review
“Choose first floor if you want to swim from your patio. Choose second floor if you don't want pool access.”
 of 5 bubbles RickW941, 14 Mar 2017 | Read review
5 of 5