We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
2017-10-01 2017-10-02
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Excellence Riviera Cancun

    Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
    Hotel website
    Save
    Lowest prices for your stay
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    2017-10-01 2017-10-02
    US$411
    US$334
    SAVE US$77
    US$390
    US$411
    Traveller (15189)
    Room & Suite (3080)
    Storyboard
    Banyan Tree Mayakoba
    2,109 reviews
    #2 of 211 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,219 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Grand Residences Riviera Cancun
    887 reviews
    #1 of 25 hotels in Puerto Morelos
     
    Iberostar Grand Hotel Paraiso
    5,914 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Overview
    • Excellent79%
    • Very good15%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “lobster house” (1,858 reviews)
    “lazy river” (1,045 reviews)
    “chez isabelle” (726 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Lazy River
    Tennis Court
    Butler Service
    Housekeeping
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Excellence Riviera Cancun
    Offers & Announcements: Winter in Paradise! 48%
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Banyan Tree Mayakoba
    2,109 reviews
    #2 of 211 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,219 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Grand Residences Riviera Cancun
    887 reviews
    #1 of 25 hotels in Puerto Morelos
     
    Iberostar Grand Hotel Paraiso
    5,914 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Rooms
    Oct 1Oct 2
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from US$334.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puerto Morelos hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "32dcd5e302f94d729e327c37c910d673", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":499896,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":10,"year":2017},"checkout":{"day":2,"month":10,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"32dcd5e302f94d729e327c37c910d673","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":411,"lowestMetaPrice":334,"additionalPartner":false,"highestMetaPriceDisplay":411,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":411,"lowestMetaPrice":334,"highestMetaPriceDisplay":411,"hotelName":"Excellence Riviera Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjMyZGNkNWUzMDJmOTRkNzI5ZTMyN2MzN2M5MTBkNjczIiwiQUlLIjoiYzkzYjkxNDJkMWI1NGNlY2IwYzVhZWMyY2ZjZTI2OGMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "01/10/2017", "checkOut": "02/10/2017", "lowestPrice": "US$334", "hasDates": true, "hacComplete": true, "contentIdMappings": {"48733446":"ExcellenceResorts","65700008":"Hotwire","32632296":"Expedia","109214094":"HotelsCom2IB","53936379":"TravelocityEWS","77139988":"CancelonIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","moduleList":[],"template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (12,335)
    There are newer reviews for Excellence Riviera Cancun
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    11 - 15 of 11,898 reviews

    Reviewed 2 days ago

    We stayed at this resort for 5 nights in August, shortly after Hurricane Harvey passed the area. I've stayed at the Excellence in Playa Mujeres and this was almost as good. The sister resort is 5 star+ but this is still 5 star for sure....More

    1  Thank jenlhome
    Reviewed 2 days ago

    I can not say enough about how wonderful this resort was,The entire staff are warm and gracious .All the service thoughout the Hotel was first class.Special thank you to the concierges at the Excellence club.Mayra & Andy were so helpful in extending our stay due...More

    3  Thank Ginassis
    Reviewed 2 days ago

    My husband and I just stayed at the Excellence Riviera Cancun 08/27/17-09/01/17. We were a little nervous with everything floating around the internet about the alcohol and the travel warning, but let me tell you..it was amazing! As soon as we arrived all of our...More

    3  Thank Terri G
    Reviewed 3 days ago via mobile

    I do not even know where to begin with telling you how amazing this resort is! The customer service is the best I have ever seen. These workers take absolute pride in their jobs and you can tell they love what they do. We did...More

    2  Thank Cagbrit03
    Reviewed 3 days ago

    We first discovered Excellence Riviera Cancun in 2014. This year (2017) was our third trip to this wonderful resort. The 'service', the food and facility is amazing. I was never a fan of an all-inclusive resort, but Excellence Riviera Cancun has changed our minds. Each...More

    Thank Duane B
    Banyan Tree Mayakoba
    2,109 reviews
    #2 of 211 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,219 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Grand Residences Riviera Cancun
    887 reviews
    #1 of 25 hotels in Puerto Morelos
     
    Iberostar Grand Hotel Paraiso
    5,914 reviews
    #1 of 11 hotels in Playa Paraiso
     

    Additional Information about Excellence Riviera Cancun

    Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
    Price Range:US$340 - US$720 (Based on Average Rates for a Standard Room)
    Hotel Class: 5 star
    Number of rooms: 440
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Free Parking
    • Pool
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$340 - US$720 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Puerto Morelos
    • #2 Luxury Hotel in Puerto Morelos
    • #2 Top resorts Hotel in Puerto Morelos
    • #2 Spa Hotel in Puerto Morelos
    • #2 On the Beach Hotel in Puerto Morelos
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 440
    • Reservation Options
    • TripAdvisor is proud to partner with Savannahville Tours N.V., Expedia, Priceline, Hotels.com, BookIt.com, Orbitz, Agoda, Hotwire, Travelocity, Evoline ltd, Cheap Tickets, TripOnline SA, Cancelon and getaroom.com so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Morelos
    • Also Known As
    • Excellence Riviera Maya ,
    • Excellence Riviera Cancun Hotel ,
    • Excellence Riviera Cancun Puerto Morelos ,
    • Excellence Cancun ,
    • Secrets Excellence Riviera Cancun ,
    • Cancun Excellence Riviera ,
    • Excellence Resort Cancun ,
    • Excellence Riviera Cancun Riviera Maya, Mexico
    Add Photo Photos
    Traveller (15189)
    Room & Suite (3080)
    Pool & Beach (2948)
    Dining (1341)
    Hotel & Grounds (7842)
    Bathroom (175)
    Business Centre & Event Rooms (63)
    Family and Play Areas (39)
    Nearby
    Grand Velas Riviera Maya
    3,219 reviews
    27.68 km away
     
    Banyan Tree Mayakoba
    2,109 reviews
    27.24 km away
     
    Grand Residences Riviera Cancun
    887 reviews
    6.37 km away
     
    Iberostar Grand Hotel Paraiso
    5,914 reviews
    16.56 km away
     
    Nearby Restaurants
    John Gray's Kitchen
    500 reviews
    2.96 km away
    Cantina Habanero
    657 reviews
    2.98 km away
    La Playita
    356 reviews
    2.91 km away
    El Pirata
    272 reviews
    3.00 km away
    Nearby Attractions
    Croco Cun Zoo
    1,542 reviews
    2.31 km away
    Akabal Spa
    11 reviews
    2.71 km away
    Ojo de Agua Beach
    174 reviews
    3.14 km away
    Galeria Arte Zissimo arte contemporano
    7 reviews
    2.11 km away
    Ask a question
    Questions & Answers
    srlbjl
    18 September 2017|
    AnswerShow all 2 answers
    Response from Duane B | Reviewed this property |
    They have the ability to exchange Dollars to Pesos at the front main desk. We always upgrade to their Excellence Club membership and with the membership they have an Excellence Club lounge and private check-in. One year I... More
    1
    Vote
    rachelmcelwain
    18 September 2017|
    AnswerShow all 4 answers
    Response from Duane B | Reviewed this property |
    We were there in September and like the other response it is a hit an miss. I found early in the morning and late evenings best time to use the internet, however; when I am on vacation I tend to stay away from my laptop and... More
    0
    Votes
    Room Tips
    "Building 2 was quiet but with great views. Between the room seclusion and the AC humming, it was perfect to..."
    Read review
    "If you want quiet, get a room close to the spa and.or lazy river."
    Read review
    "Rooms overlooking the spa are wonderfully peaceful!"
    Read review
    "Rooms near the spa are quieter, near the main pool is lively"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing