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Excellence Riviera Cancun

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Excellence Riviera Cancun
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11,154 Reviews from our TripAdvisor Community

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Showing 10,764: English reviews
Seattle, Washington
Reviewed 13 June 2013

I stayed at the Excellence in May 2013 with three friends for a birthday celebratory trip. From the moment we walked in the door, we felt welcomed and pampered. The resort arranged for a private car to and from the airport as we were travelling separately. The grounds and room were clean. The restaurants were excellent, especially the French restaurant...

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3Thank Pratthouse
UK
Reviewed 13 June 2013

My wife and I stayed in the Excellence Riviera from 8th to 18th June, so I am writing this review whilst still here. What a great hotel. Food, service and accommodation are excellent. We had a Junior Suite Swim up room in block 4 which is in a quieter part of the resort with a lazy river outside our patio...

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4Thank Roamer66
Reviewed 13 June 2013

My wife and I have just returned from honeymoon at the excellence. I will be very honest during my review but please read to gain , in my opinion , a full overview of our experience. We arrived at the excellence on the 2nd June to a rather cloudy Mexico. We were welcomed at the resort entrance to a tight...

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8Thank Eviesebby
Reviewed 13 June 2013

My wife and I just returned from a week at the Excellence Riviera Cancun. Overall it was an awesome trip - no major complaints. BUT we were very spoiled by the fact that we stayed at the Excellence property in Punta Cana, Dominican Republic last year. That location is truly outstanding, and I can't help but compare our experience in...

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4Thank Erdd
Los Angeles, California, United States
Reviewed 13 June 2013

My wife and I honeymooned here 4 years ago and we just went back for our anniversary. The staff is courteous and always have a smile for the guests and the property is beautiful. The restaurants are fantastic and the spa is the best I've ever been to.

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Thank Lance P
Reviewed 12 June 2013

We were at the resort 6/1/2013-6/6/2013 it was very rainy. We had a great time but had an issue in our room where we opened the door and the safety latch was on and broke. It had stripped screws and a finishing nail holding the safety latch. In trying to show the front desk (manager) the already problemed latch, he...

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25Thank Judylynr
Philadelphia, Pennsylvania
Reviewed 12 June 2013

My husband and I stayed at the Excellence Riviera Maya Resort in April 2013 and we had a great time from start to finish. We stayed in the basic suite which was fine by us... still luxury accomodations. Room was super clean and we had an excellent view of the resort/pool from our room. Room service was available 24 hours...

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4Thank NuPhillytreker
Reviewed 12 June 2013 via mobile

The resort was very pretty and the beaches were great, not too rocky. All the restaurants were good except I don't recommend Spice, the Asian restaurant. We did not have a good experience there. Otherwise all other restaurants were great and the hotel staff was very accommodating. And I must say, the spa was absolutely amazing. Have never had a...

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1Thank MarMaki
tyne and wear
Reviewed 12 June 2013

Me and my husband has just returned from our honeymoon here,what more can I say!!!!!loved it!we are gutted to be home!from the moment we stepped off our transfer bus we knew we were going to have an amazing time!! We were handed wet hand towels to cool down and a glass of champagne :)great start! We had to wait for...

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5Thank linz1100
Mount Pearl, Canada
Reviewed 11 June 2013

This was our first time to Mexico and after all of the researching I did on ERC, we were not disappointed. We arrived early, got a beeper because room was not ready, and went for lunch and a few drinks. By 3 pm we went back to reception and our room was ready, although our beeper did not go off....

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2Thank Nickster

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $432 - $878 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Excellence Group LLC, Cheap Tickets, Travelocity and BookIt.com so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Excellence Riviera Cancun staff and other travellers.
1,751 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was quiet and well appointed and we stayed in the 8000 block”
 of 5 bubbles danielrL385VI, 19 Feb 2017 | Read review
“I was in villa 9, with a view of both a pool and the ocean. I did envy the lower floor with their hammock, outdoor bed and swim up room!”
 of 5 bubbles 473pattic, 16 Feb 2017 | Read review
“The Spa rooms are the quietest. All the room locations are a short walk to restaurants and pool/beach.”
 of 5 bubbles RussC373, 16 Feb 2017 | Read review
“Block 6 had a view of the lazy river (no ocean) but quiet all day”
 of 5 bubbles JackieC822, 16 Feb 2017 | Read review
“Pool/Spa view rooms!”
 of 5 bubbles paulmD2469TG, 16 Feb 2017 | Read review
5 of 5