We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Residences Riviera Cancun

988 reviews
Save
Traveller (1088)
Room & Suite (706)
Pool & Beach (279)
Overview
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“el faro”(93 reviews)
“master suite”(163 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
Offers from Grand Residences Riviera Cancun
Offers & Announcements: FEBRUARY SPECIAL PROMO!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
Feb. 25Feb. 26
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$372.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puerto Morelos hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "d45a0c4c8cf1426b8e2b1881d3a25a5f", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":5247722,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[50740582],"additionalContentIds":[],"pollCount":0,"checkin":{"day":25,"month":2,"year":2018},"checkout":{"day":26,"month":2,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":372,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"d45a0c4c8cf1426b8e2b1881d3a25a5f","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":575,"lowestMetaPrice":372,"additionalPartner":false,"highestMetaPriceDisplay":575,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":575,"lowestMetaPrice":372,"highestMetaPriceDisplay":575,"hotelName":"Grand Residences Riviera Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImQ0NWEwYzRjOGNmMTQyNmI4ZTJiMTg4MWQzYTI1YTVmIiwiQUlLIjoiNWFmMjgzYTM3OTNlNDg0MWI1MmQ0ZmM2NjYxODY5NmQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "25/02/2018", "checkOut": "26/02/2018", "lowestPrice": "US$372", "hasDates": true, "hacComplete": true, "contentIdMappings": {"50740582":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","moduleList":["handlers","tracking"],"template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","moduleList":[],"template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (988)Write a Review
Filter reviews
876 results
Traveller rating
783
68
16
6
3
Traveller type
Time of year
LanguageEnglish
More languages
783
68
16
6
3
Show reviews that mention
All reviewsel faromaster suiteall inclusive planlap poolkids clubevian sprayall inclusive optionwasher dryerheaven barroom servicecomplimentary bottle of tequilafractional ownershiphigh end appliancesblack suvfull kitchenbeach barlaundry room
FilterEnglish
Updating list...
1 - 5 of 876 reviews
Reviewed 2 days ago

My wife and I spent 3 nights at the Grand Residences in February. True to the TripAdvisor ratings we found this to be an excellent 5-star all-inclusive. Attentive staff. Good restaurant. And a very nice pool and beach area. This is a small resort and...More

2  Thank VIslanders060
Hotel's Favourite
Reviewed 4 weeks ago

First of all they send us a nice black private SUV from the Cancun Airport to the Hotel, the driver was super polite and he offer us towel to clean our hands and bottle of water, he also ask what we want to drink upon...More

4  Thank Easyofff
Response from Cristobal G, Online Community Care Coordinator at Grand Residences Riviera CancunResponded 4 weeks ago

Dear Easyoff Thank you for posting about our resort. We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guests satisfaction. We're excited to...More

Reviewed 3 days ago via mobile

The service at this resort is amazing. They pay attention to every detail. Even though there are only two restaurants, they have many selections and it is high quality not like you see at other all inclusive hotels. I could go on and on about...More

Thank tinathetech
Response from Cristobal G, Online Community Care Coordinator at Grand Residences Riviera CancunResponded yesterday

Dear Tina: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to...More

Reviewed 4 days ago

From the driver of the smart, chauffeured limousine , who when picking you up at the airport, asks what cocktail you wish to be greeted with, to the solicitous treatment by every member of staff ,you couldn't improve on this hotel. We chose the all-inclusive...More

1  Thank Lynn A
Response from Cristobal G, Online Community Care Coordinator at Grand Residences Riviera CancunResponded yesterday

Dear Lynn: Thank you for taking the time to review your stay with us. Thank you for your kind words which point us in the right way to improve. Nevertheless, we always strive to provide the highest satisfaction levels to our guests and it's rewarding...More

Reviewed 6 days ago

Very beautiful resort, beautifully landscaped and room was amazing. Picked up from airport in private vehicle and that is where the excellent service began. All staff from concierge to beach service were always smiling and attentive to ever request. Wonderful food and enjoyed the daily...More

Thank melrod2018
Response from Cristobal G, Online Community Care Coordinator at Grand Residences Riviera CancunResponded yesterday

Dear Melrod2018: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to...More

View more reviews
PreviousNext
123456176
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$247 - US$643 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 Top resorts Hotel in Puerto Morelos
#1 On the Beach Hotel in Puerto Morelos
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$247 - US$643 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 Top resorts Hotel in Puerto Morelos
#1 On the Beach Hotel in Puerto Morelos
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1088)
Room & Suite (706)
Pool & Beach (279)
Dining (140)
Amenities (73)
Family and Play Areas (11)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Sang K
16 February 2018|
AnswerShow all 4 answers
Response from campbeje | Reviewed this property |
I cannot speak to laundry service, but There was a washer/dryer combo in our unit which we used for some basics. However, the dryer functionality takes hours to dry clothes. You will need to use a combination of hang dry and... More
1
Vote
PreviousNext
123456157
Room Tips
"If you have small children , do go for the suite with plunge pool."
Read review
"Junior Suite with Beach Front View is awesome!"
Read review
"We had a "resort view" room on the 4th floor and thought it was great. We could still see the ocean..."
Read review
"Master Suite is huge and worth it"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing